Hepburn Soft Tan
Ultimate comfort with our Podiatrist-Designed Footbed
Custom fit options with our Sole Saver Pack®
Hepburn Soft Tan
Size Guide
- Size chart
- Sock size chart
- Perfect fit
- How to measure
| AU/NZ/US | EU | UK | FOOT LENGTH (INCH) | FOOT LENGTH (MM) |
|---|---|---|---|---|
| 5 | 35 | 2.5 | 8.7 | 221 |
| 6 | 36–37 | 3.5 | 9 | 229 |
| 6.5 | 37 | 4 | 9.2 | 233 |
| 7 | 37–38 | 4.5 | 9.4 | 238 |
| 7.5 | 38–39 | 5 | 9.5 | 242 |
| 8 | 39 | 5.5 | 9.7 | 246 |
| 8.5 | 39–40 | 6 | 9.9 | 250 |
| 9 | 40 | 6.5 | 10 | 255 |
| 9.5 | 41 | 7 | 10.2 | 259 |
| 10 | 41–42 | 7.5 | 10.4 | 263 |
| 11 | 42–43 | 8.5 | 10.7 | 272 |
| 12 | 44 | 9.5 | 11 | 280 |
| 13 | 45–46 | 10.5 | 11.4 | 288 |
| Size | Adult S (S/M) | Adult M (S/M) | Adult L (L/XL) | Adult XL (L/XL) |
|---|---|---|---|---|
| Ankle/Crew Socks - Women's | 5–9.5 | 5–9.5 | 10–13 | 10–13 |
| Ankle/Crew Socks - Men's | 7–8.5 | 7–8.5 | 9–15 | 9–15 |
| No Show Socks - Women's | 6–8 | 8.5–9.5 | 10–13 | NA |
A true, tailored fit. Piece together your perfectly tailored fit with our Sole Saver Pack®. The genius components found in your newly purchased shoes (two full-length footbeds, two half-length footbeds and two forefoot cushions to be exact) and complementary bag that come in every box of boots, sneakers and most flats for you to mix‑and-match according to your needs. We created this pack because no two feet are the same—narrow, wide, bunioned or not—we want to help FRANKIE4 shoes fit every unique foot like a glove.
WIDE
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NORMAL
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NARROW
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WIDE FIT:If you have bunions, a neuroma, hammer toes or simply just wide feet—you’ll love our half-length footbed. These footbeds free up maximum volume in the front of the shoe. They also feature the same super-soft arch support as our full-length footbeds. Choosing our half-length footbed keeps shoes looking sleek and slimline, while cleverly creating space for feet to breathe.
NORMAL FIT:Foot not wide or narrow but somewhere in between? Try our full-length footbed. Designed with layered contouring to support your arch, cradle your heel, and cushion your forefoot. If they feel snug but not too tight, they’re just right.
NARROW FIT:Narrow feet? We’ve got you cosy and covered. Slip a forefoot cushion under the front of the full-length footbed, towards the front of the shoe to secure a more foot-hugging fit.
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Still unsure about the correct fit? We're here for you.
Reach out to our customer care team 7 days a week via email, social media or check out our FAQ
Free Customisable Fit Pack
Sole Saver Pack® included in the box: Adjustable footbeds for your perfect fit—standard, narrow or wide.

Product details
Effortlessly chic, endlessly wearable—Hepburn in Soft Tan is the Mary Jane you’ll reach for daily. Crafted from supple leather, it blends classic charm with all-day comfort. The customisable Sole Saver Pack® creates a perfect fit, while plush cushioning and pressure-relieving lining make every step feel smooth and supported.
Features:
Sole Hero® Support Footbed – Podiatrist designed | heel support, arch & forefoot support.
Triple Layer Support & Cushion System designed to help prevent and alleviate common foot pain symptoms.
Hidden heel raise to avoid the foot being in a very flat position.
“Goldilocks” heel counter - not too firm, not too flimsy.
Sole Saver Pack®: enabling a regular, wide, or narrow fit with our clever pack included in the box. Customise the fit to each foot.
Leather upper, footbed cover and lining with specifically placed rPET foam lining - made from recycled plastic bottles - to alleviate pressure and rubbing on the skin.
Durable rubber sole.
**Our Sole Saver Pack® includes a full-length Sole Hero® Support Footbed, a half-length Sole Hero® Support Footbed, and forefoot cushions.
Specifications
- Upper Material: 100% Leather
- Toe Style: Square
- Closure Type: Buckles
- Flat Style: Mary-Jane
- Forefoot Cushioning: 9mm
- Colour: Tan
Care instructions:
We recommend applying a high-quality waterproofing spray before your first wear and periodically. Spot clean marks with a damp cloth using water only, and lay flat to dry to keep them looking their best.
Shipping & Returns
Enjoy free shipping in AU on orders over $185. See our shipping policy here.
Full-priced footwear can be returned within 30 days of receipt for a refund, exchange, or store credit, provided items are in as-new condition with original packaging. AU customers returning for an exchange over $185 or for store credit receive a prepaid return label. Exchanges under $185 and refunds will incur a $12 return shipping fee deducted from the refund amount. See our return policy here.
Frequently asked questions
Frequently asked questions
What makes FRANKIE4 so comfortable?
Designed in Australia, every pair of FRANKIE4s features podiatrist-designed support that never compromises on style. Our innovative footbeds are engineered for comfort—whether it’s the Sole Hero® Footbed, which cushions and supports your heel, arch, and forefoot, or the lightweight Luxalite® Footbed, designed to contour to your foot while absorbing shock. Most enclosed styles also include our Sole Saver Pack® to help you customise your fit. Think all-day comfort, made to move with you.
What size should I buy in this style?
Check our Size Guide for tips, or use the True Fit fit finder tool to compare with brands you know. Still unsure? Reach out—we’ll help you find the perfect match.
What if I’m between sizes?
We recommend sizing up. If it’s not quite right, our 30 day instant exchanges* make finding your perfect fit fast and easy. *T&Cs apply.
Does the Hepburn Soft Tan have any special features like arch support, cushioning, or padding?
This style features our Sole Hero® Footbed—podiatrist-designed cushioning and support that cradles your heel, arch, and forefoot. It’s all-day relief that moves with you.
What is your return policy?
Full-priced footwear can be returned within 30 days for a refund, store credit, or exchange, if unworn and in original condition. AU customers will receive a free return label for exchanges over $185 or store credit. A $12 fee applies to all refunds and any exchanges under $185. International return shipping is at the customer’s expense.
Sale items are subject to different return conditions based on discount level, with some considered final sale and not eligible for return, see more information below:
- 0–20% Off: Eligible for return as per our standard policy.
- 30% Off: Not eligible for refund unless faulty. Returnable within 30 days (unworn/as new) for a size exchange (same style/colour, pending stock) or store credit.
- 40–50% Off: Final sale. No returns, exchanges, or store credits for change of mind (including wrong size) unless faulty.
- $99, $129, $159 or $199 Offers: Final sale. No returns, exchanges, or store credits for change of mind (including wrong size) unless faulty.
Please review our full Returns Policy for complete details.
Not Your Standard Shoe: Built-In Features
Podiatrist-Designed Footbed
Our unique Sole Hero® Footbeds are Podiatrist-designed and found in all styles, except our LuxaLite® range. Depending on the style, they are either built-in or adjustable through our Sole Saver Pack® (complimentary). This style features adjustable footbeds to perfect the fit if needed.
The Sole Hero® Footbed featured in this style is designed with the aim to alleviate and prevent heel pain (including Plantar Fasciitis), arch pain, and forefoot pain through 3 key elements:
- Align: The Footbed contours were designed with the aim to help facilitate better alignment and movement through the foot and leg by supporting the heel and arch.
- Distribute: The support and cushion system in this footbed features layers of materials with differing softness. Intended to assist with foot cushioning and help spread the load and pressure under the foot- with the aim to reduce pain related to pressure areas.
- Cushion: The Sole Hero® Footbed is loaded with cushioning where it is needed. This is to aid in shock absorption to help take the stress off your foot and leg. To put simply, our aim is for the shoe (including this footbed) to take the stress, whilst helping reduce that stress on your foot and legs.
Customisable Fit Pack
This style includes our unique Sole Saver Pack®. This customisable fit pack gives you everything you need to personalise your pair. Whether your feet are wide, narrow, or somewhere in between, or even different from each other, this pack is designed to adapt.
Inside the box, you’ll find:
- Full-length footbeds: Designed with layered contouring to support your arch, cradle your heel, and cushion your forefoot. Ideal for a regular fit.
- Half-length footbeds: Perfect for wide feet, bunions, or extra toe room. These give you more space in the forefoot while still delivering soft arch support.
- Forefoot cushions: Add these under the full-length footbeds to secure a narrower, more snug fit.
With multiple combinations at your fingertips, you can mix and match footbeds and cushions to create the perfect fit for each foot, because no two feet are alike.
Learn more about how to use your Sole Saver Pack here.
150k 5-Star Reviews
Step up your shoe game with cloud-like comfort, unparalleled support, and on-trend styles. To date, we have received over 150,000+ verified buyer reviews with an average of 83% 5-star rating!
We welcome the feedback of our customers, after all, our footwear is designed for you to love. Following a purchase, we invite you to review your footwear.
Our designs are improving the quality of life for many women around the globe - the reviews speak for themselves.
Goldilocks Heel Counter
We believe comfort should never come at the cost of support, or vice versa. That’s why we developed what we call the Goldilocks Heel Counter: a heel counter that strikes the perfect balance between structure and softness, not too firm, not too soft, just right.
Crafted from a modern, forgiving thermoplastic, our heel counters are designed to be firm enough to play their essential role, helping to hold your foot securely in place and promoting alignment with every step. At the same time, they are gentle and flexible enough to move with your foot, minimising pressure and reducing the risk of rubbing or irritation against the skin.
What makes this feature even more intelligent is its ability to adapt to you over time. The thermoplastic gently responds to your body heat, softening slightly with wear. As you move, the material gradually moulds to your heel’s unique shape, providing a personalised fit that improves with each wear.
The result? A heel counter that offers the structure you need, the comfort you deserve, and the adaptability your feet will thank you for. It’s just one of the many thoughtful details we build into every pair.
Responsible Leather Sourcing
We’re members of the Leather Working Group (LWG), the world’s leading responsible leather organisation. Over 90% of the leathers used in our styles come from LWG Gold Rated tanneries, with the remainder from LWG Silver Rated tanneries.
This reduces the use of toxic or hazardous substances, reduces pollution, and aids with water management.
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Styled Your Way
Customer Reviews
- RGRachelle G.Verified BuyerI recommend this productAge 35-44Area Of Profession Education & TrainingSize Purchased 12Rated 4 out of 5 stars3 minutes agoSoft, comfy underfoot
I love these shoes, they are great to wear all day. The only thing is I find they rub me just above my big toe on the knuckle area - I have to wear bandaids to prevent this. If the shoe finished a cm or so higher on my upper foot this would not be an issue. Hopefully as the leather softens this will improve (although the leather is already quite soft so maybe not) - otherwise they are the most comfortable shoes out of the box that I have ever owned. My new favourites. I usually buy size 11.5 and the 12 fits me, although I am glad it has the top strap as it stops them from slipping off as I have narrow heels and this is necessary for my foot. I took a star away for the rubbing on top of foot. I will likely buy another pair in a different colour despite this.
FitRated 0.0 on a scale of minus 2 to 2Small True to Size LargeWidthRated 0.0 on a scale of minus 2 to 2Narrow Standard WideWas this helpful? - BABriellen A.Verified BuyerI recommend this productAge 25-34Area Of Profession Education & TrainingSize Purchased 8Rated 5 out of 5 stars2 days agoso comfortable when broken in
This is the second pair of the hepburn I have bought, and I would have bought a third if the silver colour-way was in stock. These shoes are so comfortable once broken in, and look really good on. I have received so many compliments on my tan pair and expect similar for this pair. I did have to add heel grips at the back to help them fit comfortably on my feet but it was a simple fix, and totally worth it.
FitRated 0.0 on a scale of minus 2 to 2Small True to Size LargeWidthRated -1.0 on a scale of minus 2 to 2Narrow Standard WideWas this helpful? - RJRebecca J. P.Verified BuyerI recommend this productAge 45-54Area Of Profession Business, Finance, LawSize Purchased 13Rated 5 out of 5 stars2 days agoComfortable and beautiful
This is a comfortable shoe and so beautiful worth every penny, it will last for years. So happy with this purchase
FitRated 0.0 on a scale of minus 2 to 2Small True to Size LargeWidthRated 0.0 on a scale of minus 2 to 2Narrow Standard WideWas this helpful? - FGFiona G.Verified BuyerI recommend this productAge 45-54Area Of Profession Office & AdminSize Purchased 10Rated 5 out of 5 stars3 days agoAwesome work shoes
With both comfort and professional looking these shoes make the perfect work attire 10/10
FitRated 0.0 on a scale of minus 2 to 2Small True to Size LargeWidthRated 1.0 on a scale of minus 2 to 2Narrow Standard WideWas this helpful? - MOMargaret O.Verified BuyerI recommend this productAge 45-54Area Of Profession HealthcareSize Purchased 10Rated 5 out of 5 stars3 days agoGreat supportive fashionable shoe
Very impressed with my recent purchase of the Hepburn Black Timbled shoe. It’s a great supportive shoe - which is what I’ve come to expect from Frankie4 (better quality and more support than shoes from a similar brand - you know which one I’m talking about!)
FitRated 0.0 on a scale of minus 2 to 2Small True to Size LargeWidthRated 0.0 on a scale of minus 2 to 2Narrow Standard WideWas this helpful?
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