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Product returns

Product returns

Online returns policy

The FRANKIE4 team is here for you to ensure our footwear provides you with the best fit possible. If, for any reason, your FRANKIE4s aren’t the perfect fit, please get in touch. Talk to one of our Sole Savers for expert fitting tips, Sole Saver™️ Pack assistance and styling advice. We are happy to offer an online credit note or refund. For all eligible returns — please see 'Our Return Policy’ below to learn more.


Our Return Policy

Free Returns & Exchanges

We are confident that you will love what you ordered, but if something doesn't work out, we're happy to offer an exchange, store credit or full refund on most unworn items in their original condition (with all packaging and components included), bought via our online store (AU or NZ orders) or any of our concept stores. Simply click the link below to start the return process.

Shoes must be returned within 30 days of receiving the order.

Please note: Styles with a discount greater than 20% are final sale.

For hygiene reasons, we are unable to offer returns for socks or sockettes.

While most returns are processed within 1-2 days, we kindly ask that you allow up to 5 business days for your return to be processed once we’ve received it back at our HQ.

Need assistance & sizing

If your new sole mates are not the right size for you, please see our Size Guide to find your correct size. Then, select ‘Store Credit’ when returning your incorrect size, to repurchase your new size once your return has been processed.

Sole Saver Pack™️

If you find your new FRANKIE4s are too loose or too tight, and they came with our Sole Saver™️ Pack, we have a solution for you! Included in most of our enclosed styles is a small bag of removable footbeds, made for adjusting the fit of your FRANKIE4 shoes. You can learn more about our Sole Saver™️ Pack here, or chat with one of our Sole Savers online!

Sale Items

As long as your shoes are returned within 30-days in their as-new and unworn condition, we're happy to assist with a return.
10 - 20% OFF: If your shoes were purchased at a discount up to 20% off, they are eligible for a return for a store credit, exchange, or refund.
Greater than 20% OFF: If your shoes were purchased at a discount greater than 20% off, they are not eligible for a refund, though you can request your return for a store credit or exchange.

Need more help?

If you purchased your FRANKIE4s through one of our amazing stockists, please contact them directly to organise your return.

Should you need an extension or have an inquiry please email:

Further questions?

Our team of expert sole savers are available to answer any questions. Contact us via phone 1300 721 898, email, chat to us online or visit us in store - we can't wait to hear from you.

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