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PRODUCT RETURNS

PRODUCT RETURNS

ONLINE RETURNS POLICY  

The FRANKIE4 team is here for you to ensure our footwear provides you with the best fit possible. If, for any reason, your FRANKIE4s aren’t the perfect fit, please get in touch. Talk to our Customer Care team for expert fitting tips, Sole Saver™️ Pack assistance, or styling advice. We are confident that you will love what you ordered, but if your new shoes don’t quite work out we’re happy to offer an exchange, store credit, or refund on full-priced footwear purchases provided the shoes are returned within 30 days in as-new condition.

FAQs

OUR RETURN POLICY

Full priced footwear purchases are eligible to return for exchange, store credit, or refund, provided the shoes are returned within 30-days of receiving them, and in an as-new condition with all original packaging and components included. For hygiene reasons, we are unable to offer returns for socks or sockettes unless the packet is unopened. We are happy to offer a prepaid return label to our AU and NZ customers returning for an exchange or store credit. Returns for refunds incur a $12 return fee, which will be deducted from your refund total.

Footwear purchased on a sale or markdown may not be eligible for our standard return policy above. The return outcomes for sale and discounted shoes differs based on the value of the discount. See below 'Sale Items' section for more information.

SALE ITEMS

Styles discounted 10-20% off: Sales under this offer are eligible for a return as per our standard policy above.

Styles discounted 30% off: Sales under this offer are not eligible for a refund. Provided the shoes are returned within 30 days in their as new and unworn condition, a return is eligible for a size exchange (same style/colour, pending stock availability) or a store credit of price paid.

Styles discounted 40-50% off: Sales under this offer are considered a final sale product and are not eligible for return. No exchanges, store credits, or refunds available on change of mind for products included in this promotion (this includes purchasing the wrong size).

Styles discounted to $50, $60, $99 or $129: Sales under this offer are considered a final sale product and are not eligible for return. No exchanges, store credits, or refunds available on change of mind for products included in this promotion (this includes purchasing the wrong size).

NEED ASSISTANCE & SIZING

If your new sole mates are not the right size for you, please see our Size Guide to find your correct size. Then, select ‘Store Credit’ when returning your incorrect size, to repurchase your new size once your return has been processed.

SOLE SAVER PACK™️

If you find your new FRANKIE4s are too loose or too tight, and they came with our Sole Saver™️ Pack, we have a solution for you! Included in most of our enclosed styles is a small bag of removable footbeds, made for adjusting the fit of your FRANKIE4 shoes. You can learn more about our Sole Saver™️ Pack here, or chat with one of our Sole Savers online!

NEED MORE HELP?

If you purchased your FRANKIE4s through one of our amazing stockists, please contact them directly to organise your return.

Should you need an extension or have an inquiry please email: info@frankie4.com.au

FURTHER QUESTIONS?

Our team of expert sole savers are available to answer any questions. Contact us via phone 07 3106 3351, email info@frankie4.com.au, chat to us online or visit us in store - we can't wait to hear from you.

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