Full priced footwear purchases are eligible to return for exchange, store credit, or refund, provided the shoes are returned within 30-days of receiving them, and in an as-new condition with all original packaging and components included. For hygiene reasons, we are unable to offer returns for socks or sockettes unless the packet is unopened. We are happy to offer a prepaid return label to our AU and NZ customers returning for an exchange or store credit. Returns (via post) for refunds incur a $12 return fee, which will be deducted from your refund total.

Shop with confidence this holiday season with our extended returns period. All orders placed online or in-store from 28 November 2024 to 31 January 2025 have an extended return period of 45 days, subject to our return policy. 

All purchases made before 28 November 2024 or after 31 January 2025 are subject to our standard return policy.

Full priced footwear purchases are eligible to return for exchange, store credit, or refund, provided the shoes are returned within 30-days of receiving them, and in an as-new condition with all original packaging and components included. For hygiene reasons, we are unable to offer returns for socks or sockettes unless the packet is unopened. We are happy to offer a prepaid return label to our AU and NZ customers returning for an exchange or store credit. Returns (via post) for refunds incur a $12 return fee, which will be deducted from your refund total.

Footwear purchased on a sale or markdown may not be eligible for our standard return policy above. The return outcomes for sale and discounted shoes differs based on the value of the discount. See below 'Sale Items' section for more information.

Styles discounted 10-25% off: Sales under this offer are eligible for a return as per our standard policy above.

Styles discounted 30% off: Sales under this offer are not eligible for a refund. Provided the shoes are returned within 30 days in their as new and unworn condition, a return is eligible for a size exchange (same style/colour, pending stock availability) or a store credit of price paid.

Styles discounted 40-50% off: Sales under this offer are considered a final sale product and are not eligible for return. No exchanges, store credits, or refunds available on change of mind for products included in this promotion (this includes purchasing the wrong size).

Styles discounted to $50, $60, $99, $129, or $139: Sales under this offer are considered a final sale product and are not eligible for return. No exchanges, store credits, or refunds available on change of mind for products included in this promotion (this includes purchasing the wrong size).

View all T&Cs here.

To return an international order, please make sure to lodge your return through the 'Start Your Online Return' button above.

Please then return your order to 260 Moggill Road, Indooroopilly QLD 4068. Please keep in mind that international return postage is at the customers expense. We strongly recommend using a tracked postal service.

Once your return has arrived at our HQ, please allow up to 5 business days for it to be processed. Rest assured that our team are committed to processing your return as promptly as possible.

During busy sale periods, returns may take up to 10 business days to process after arriving at our HQ, however, we strive to process them sooner whenever possible.

For confirmation of when your return arrives at our HQ, please use the tracking number on your return label, which will indicate when processing is likely to start.

If your new sole mates are not the right size for you, please see our Size Guide to find your correct size. Then, select ‘exchange’ when returning your incorrect size.

If you find your new FRANKIE4s are too loose or too tight, and they came with our Sole Saver® Pack, we have a solution for you! Included in most of our enclosed styles is a small bag of removable footbeds, made for adjusting the fit of your FRANKIE4 shoes. You can learn more about our Sole Saver® Pack here, or chat with one of our Sole Savers online!

If you purchased your FRANKIE4s through one of our amazing stockists, please contact them directly to organise your return.

Should you need an extension or have an inquiry please email: info@frankie4.com.au

See all FAQs here.