Product returns

Product returns

Online returns policy

The FRANKiE4 team is here for you to ensure our footwear provides you with the best fit possible. If, for any reason, your FRANKiE4s aren’t the perfect fit, please get in touch! Talk to one of our Sole Savers for expert fitting tips, Sole Saver™️ Pack assistance and styling advice. We are happy to offer an online credit note or refund. For all eligible returns — please see our ’45-Day Return Policy’ below to learn more.


45-Day Return Policy

We're happy to offer a store credit or full refund for most footwear bought via our online store or any of our concept stores, within 45 days of receiving the order, provided they are in an as new and unworn condition.

Boxing Day Sale items discounted at 20% off are also available for a store credit or full refund.

We are unable to offer direct exchanges for footwear due to the constant change in stock availability. To make the process as smooth and simple for you, we will email you an online store credit once your return has been processed, so that you can purchase the style and size you’re after!

For hygiene reasons, we are unable to offer returns for socks or sockettes.

We do kindly ask that you allow up to 5 business days for your return to be processed once we’ve received it back at our HQ.

Our free shipping and returns policy is subject to fair use by you. If we notice an unusual pattern of returns activity, then we might have to deactivate your account or start charging you for return shipping costs on future orders. If this happens to you and you think we've made a mistake, please get in touch and we'll be happy to discuss it with you.

Need assistance & sizing

If your new sole mates are not the right size for you, please see our Size Guide to find your correct size. Then, select ‘Store Credit’ when returning your incorrect size, to repurchase your new size once your return has been processed.

Sole Saver Pack™️

If you find your new FRANKiE4s are too loose or too tight, and they came with our Sole Saver™️ Pack, we have a solution for you! Included in most of our enclosed styles is a small bag of removable footbeds, made for adjusting the fit of your FRANKiE4 shoes. You can learn more about our Sole Saver™️ Pack here, or chat with one of our Sole Savers online!

Sale Items

If you are looking to return a sale item, please read here to confirm your return is eligible before clicking the 'Start the Return Process’ button below.

20% off sale items are eligible for returns and will be issued a refund or store credit.

30%, 40% and 50% off sale items - no refunds, exchanges or credits are available on change of mind for products with these discounts (this includes purchasing the wrong size).

Need more help?

If you purchased your FRANKiE4s through one of our amazing stockists, please contact them directly to organise your return.

Should you need an extension or have an inquiry please email:

Further questions?

Our team of expert sole savers are available to answer any questions. Contact us via phone 1300 721 898, email, chat to us online or visit us in store - we can't wait to hear from you.

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