Our customer care team is so much more than just a friendly face, voice on the phone or chat online. They’re a smart, shoe-savvy and super-lovely bunch dedicated to helping you find the perfect fit for your style and feet.
How do they know so much? Every member of our team spends time fitting real customers in our concept stores. Staying up-to-date with training on all the tech in our shoes (there’s a lot in there!), understanding all things feet and learning how our shoes can help you. This means when you pop in-store, call or reach out on live chat, you can feel confident you’re connecting with a real person who has the know-how to assist you.
Your experience is everything to us. That’s why we offer free shipping worldwide for all orders over $100—and free returns in Australia and New Zealand. It’s also why we ask every customer to review our shoes and why we have over 51,000 buyer reviews averaging a 85.9% 5-star rating.
Whether you’re on the hunt for a new pair of ACTiVE shoes, wanting to see our boots up close, or hoping to learn more about our patented support system—our in-store team are ready to help you tick the boxes of fit, feel and function. Try on as many shoes as you like and have all your burning questions answered with our (super fun!) one-of-a-kind fitting experience.
Our FRANKiE4 Virtual Shopping Assistant combines the confidence of shopping in-store with the convenience of a video chat. Our face-to-face sessions are complimentary—giving women near and far the chance to browse shoes, discuss needs and ask questions in a personalised session. Book your 15 minute appointment on our online scheduler.
How much is shipping?
We offer free delivery for orders over $100 in Australia and worldwide! For orders under $100, standard delivery is an additional $10.
What is your returns policy?
We’re happy to offer an online credit note or refund for most footwear purchased at our online store or concept stores. Shoes must be in as-new conditions and returns must be made within 45 days of receiving the order. We’ll even pay the return shipping costs for shoes purchased in Australia and New Zealand.
Are there any import taxes on purchases from outside of Australia?
Please check your country’s policy on import taxes so you’re aware of any additional costs you may incur.
Are your shoes highly-rated by customers?
To date, we’ve received over 51,137 verified buyer reviews with an average of 86% 5-star rating. You can find reviews on all our product pages by scrolling down to see what our customers have had to say. Following a purchase, all customers are invited to review their footwear. How you feel is everything to us and helps fuel future collections!