This site has limited support for your browser. We recommend switching to Edge, Chrome, Safari, or Firefox.

EXPERIENCE OUR SECOND-TO-NONE SERVICE

CUSTOMER CARE

A TEAM FULL OF KNOWLEDGE

Our customer care team can't wait to help provide you with a fast and friendly response.

Standard contact hours (AEST)

Monday – Friday
Online: 7am - 9pm
Phone: 10am - 3pm

Weekends and Public Holidays (AEST)

Contact hours

Online:  9am - 5pm
Phone: OFF

Phone

Online Chat

Have questions? Get in touch with us at any time.

CONTACT US

Optional:

SCAM AWARENESS

WE WANT TO HELP KEEP YOU SAFE ONLINE 

We understand there has been a rise in online website scams using FRANKIE4 branding to target customers. Please be careful when shopping online, and only ever shop through our verified websites per country.

When shopping for legitimate FRANKIE4 pairs:

  1. Type in www.frankie4.com or frankie4.com.au—always check the spelling
  2. Note that we do not have separate outlet or sale websites.
  3. We will only ever announce our sales through our verified channels on social media and directly from FRANKIE4 via email or SMS. 
  4. Keep in mind, if it sounds too good to be true—it most likely is.

If you live in the United States or New Zealand, our verified websites are: us.frankie4.com and nz.frankie4.com 

We also have a number of approved wholesale partners that offer FRANKIE4 alongside other brands. If you have concerns though, please reach out to our team at info@frankie4.com.au or on 07 3106 3351

FEEL THE LOVE

Every member of our team spends time fitting real customers in our concept stores. Staying up-to-date with training on all the tech in our shoes (there’s a lot in there!), understanding all things feet and learning how our shoes can help you. This means when you pop in-store, call or reach out on live chat, you can feel confident you’re connecting with a real person who has the know-how to assist you.

Your experience is everything to us. That’s why we offer free domestic shipping on orders $150+. It’s also why we ask every customer to review our shoes and why we have thousands of buyer reviews averaging an 86% 5-star rating.

YOUR QUESTIONS, OUR ANSWERS

How much is shipping?

We offer complimentary shipping on all AU orders over $150. Orders under $150 will incur a $12 shipping fee. Once your order has been dispatched, standard shipping timeframes across Australia are generally 3-5 business days, however, may differ based on your location and during peak periods. For more information reach out to our dedicated team, or view Australia Post's delivery timeframes here.

What is your returns policy?

We’re happy to offer an online credit note or refund for most footwear purchased at our online store or concept store. Shoes must be in as-new conditions and returns must be made within 30 days of receiving the order.

What is your Sole Saver Pack™?

You can learn all about our Sole Saver Pack™ here.

Are your shoes highly-rated by customers?

To date, we’ve received thousands of verified buyer reviews with an average of 86% 5-star rating. You can find reviews on all our product pages by scrolling down to see what our customers have had to say. Following a purchase, all customers are invited to review their footwear. How you feel is everything to us and helps fuel future collections!

MY BAG:
Your order ships for free! You are $150 AUD away from free shipping.
No more products available for purchase

Your Bag is Empty