EXPERIENCE OUR SECOND-TO-NONE SERVICE
Customer Care
EXPERIENCE OUR SECOND-TO-NONE SERVICE
Customer Care
A Team Full Of Knowledge
Our customer care team can't wait to help provide you with a fast and friendly response.
Contact Hours
The standard contact hours for our Customer Care team are as follows (all times are listed in AEST):
Monday–Wednesday, Friday:
Online Chat, Email, Social Media: 9am–5pm
Phones: 9am–5pm
Thursday:
Online Chat, Email, Social Media: 9am–9pm
Phones: 9am–5pm
Saturday–Sunday:
Online Chat, Email, Social Media: 9am–5pm
Phones: 9am–5pm
Please note: Live chat and phone support will be unavailable from 11:30am–2:30pm on 19 December while our Customer Care team is stepping out for a well-deserved Christmas lunch.
Please also refer to our Holiday Contact Hours as our team will be offline or working reduced hours on select days over the Christmas & New Year period.
Holiday Contact Hours
Over the Christmas and New Year break, our Customer Care team will be available across all channels (live-chat, email, social media, phones) during reduced hours on these days.
Thursday 24th Dec (Christmas Eve): 9am–5pm
Friday 25th Dec (Christmas Day): CLOSED
Saturday 26th Dec (Boxing Day): 9am–5pm
Wednesday 31st Dec (New Years Eve): 9am–5pm
Thursday 1st Jan (New Years Day): CLOSED
Our team are here to assist you during our Standard Contact Hours for all other days, this holiday period.
Public Holidays
Please note, our Customer Care team observe QLD (Australia) Public Holidays. Our contact hours may reduce or close throughout QLD's public holidays and if so, will be noted under 'Contact Hours' or 'Holiday Contact Hours'.
SCAM AWARENESS
We Want To Help Keep You Safe Online
We understand there has been a rise in online website scams using FRANKIE4 branding to target customers. Please be careful when shopping online, and only ever shop through our verified websites per country.
When shopping for legitimate FRANKIE4 pairs:
- Type in www.frankie4.com or frankie4.com.au—always check the spelling
- Note that we do not have separate outlet or sale websites.
- We will only ever announce our sales through our verified channels on social media and directly from FRANKIE4 via email or SMS.
- Keep in mind, if it sounds too good to be true—it most likely is.
If you live in the United States our verified websites is us.frankie4.com.
We also have a number of approved wholesale partners that offer FRANKIE4 alongside other brands. If you have concerns though, please reach out to our team at info@frankie4.com.au or on 07 3106 3351
Feel The Love
Every member of our team spends time fitting real customers in our concept stores. Staying up-to-date with training on all the tech in our shoes (there’s a lot in there!), understanding all things feet and learning how our shoes can help you. This means when you pop in-store, call or reach out on live chat, you can feel confident you’re connecting with a real person who has the know-how to assist you.
Your experience is everything to us. That’s why we offer free domestic shipping on orders $185+. It’s also why we ask every customer to review our shoes and why we have thousands of buyer reviews averaging an 86% 5-star rating.