The busy Christmas & New Year period is fast approaching. In the spirit of gifting, all online orders over $150 placed between 1–22 December will be upgraded to complimentary express shipping. Orders under $150 will also be upgraded to express shipping, standard shipping fees apply. To make sure your new shoes and Christmas gifts arrive with you before Christmas, be sure to place your orders by the below timeframes:

Within Australia: Order by end of Monday 18 December

New Zealand: Order by end of Monday 13 December

If you’re ordering outside of Australia & New Zealand, please refer to Australia Post ‘International Express’ timeframes here. Be sure to allow 2-3 business days for our warehouse to dispatch your order.

STANDARD TIMEFRAME

Our standard dispatch timeframes are 2-3 business days.

During sales and promotional events, please allow up to 10 business days for your order to be dispatched.

We offer complimentary shipping on all AU orders over $150. Orders under $150 will incur a $12 shipping fee. In the spirit of gifting, all online orders placed between 1–20 December will be upgraded to express shipping (standard shipping rates for orders under $150 apply). Refer to our 'Holiday Shipping Cut Off' to ensure your Christmas shoes and gifts arrive in time.

Once your order has been dispatched, express shipping timeframes across Australia are between 1-3 business days, and standard shipping timeframes 3-5 business days. These may differ based on your location and during peak periods. For more information reach out to our dedicated team, or view Australia Post's delivery timeframes here.

We offer complimentary express shipping on all NZ orders over $150AUD. Orders under $150AUD will incur a $20AUD shipping fee. Once your order has been dispatched, express shipping from Australia to New Zealand is approx. 4-8 business days, however, may differ based on your location and during peak periods. For more information reach out to our dedicated team, or view Australia Post's delivery timeframes here.

All international packages may be subject to duties and taxes. These charges are payable by the recipient; FRANKIE4 cannot be held responsible for any of these charges. For more information on duties, taxes, and customs regulations, please contact your local customs office directly. 

We offer complimentary express shipping on all INTL orders over $150AUD. Orders under $150AUD will incur a $20AUD shipping fee. Once your order has been dispatched, delivery timeframes will differ based on your location and during peak periods. For more information reach out to our dedicated team, or view Australia Post's delivery timeframes here.

All international packages may be subject to duties and taxes. These charges are payable by the recipient; FRANKIE4 cannot be held responsible for any of these charges. For more information on duties, taxes, and customs regulations, please contact your local customs office directly. 

Once your order has been packed and dispatched to Australia Post, you will receive an email with tracking details so that you can follow the delivery of your new shoes. Using your tracking number, you can follow the delivery of your order here.

If you have any further queries about our shipping policy, or your delivery, please reach out to our dedicated Customer Care Team.

We are available via live-chat, email, phone, social media