Shipping & Delivery
Shipping & Delivery

Dispatch Timeframes
Please allow 2-3 business days for your order to be packed and dispatched from our warehouse.
You will receive a shipping update via email, which will include your Australia Post tracking details, as soon as your order is on its way to you.
Shipping within Australia
We offer complimentary standard shipping on all AU orders over $185. Orders under $185 will incur a $12 shipping fee. Express shipping is available within AU for $15.
Once your order has been dispatched (please refer to 'Dispatch Timeframes' above), delivery timeframes across Australia are between 3-5 business days for standard shipping, and 1-3 business days for express shipping.
For more information reach out to our dedicated team, or view Australia Post's delivery timeframes here.
Shipping Internationally
We offer complimentary shipping on all INTL orders over $350AUD. Orders under $350AUD will incur a $20AUD shipping fee. Once your order has been dispatched, delivery timeframes will differ based on your location and during peak periods. For more information reach out to our dedicated team, or view Australia Post's delivery timeframes here.
Please note: At this time, we are unable to ship to countries within the European Union. This restriction will remain in place indefinitely. If you have any questions or need further assistance, please contact our Customer Care team here.
All international packages may be subject to duties and taxes. These charges are payable by the recipient; FRANKIE4 cannot be held responsible for any of these charges. For more information on duties, taxes, and customs regulations, please contact your local customs office directly.Â
Tracking Your Order
Once your order has been packed and dispatched to Australia Post, you will receive an email with tracking details so that you can follow the delivery of your new shoes. Using your tracking number, you can follow the delivery of your order here.
Still Have Questions?