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COMPLIMENTARY SHIPPING OVER $100

SHIPPING AND DELIVERY

Dispatch Timeframes

Our standard dispatch timeframes are 2-3 business days. During our sale periods, we kindly ask to allow up to 10 business days for all orders to be dispatched from our warehouse. Once your order has been packed and dispatched to Australia Post, you will receive an email with tracking details so that you can follow the delivery of your new shoes. 

Shipping within Australia

We offer complimentary shipping on all AU orders over $100. Orders under $100 will incur a $10 shipping fee. Once your order has been dispatched, standard shipping timeframes across Australia are generally 3-5 business days, however, may differ based on your location and during peak periods. For more information reach out to our dedicated team, or view Australia Post's delivery timeframes here.

Shipping to New Zealand

We offer complimentary express shipping on all NZ orders over $100AUD. Orders under $100AUD will incur a $20AUD shipping fee. Once your order has been dispatched, express shipping from Australia to New Zealand is approx. 4-8 business days, however, may differ based on your location and during peak periods. For more information reach out to our dedicated team, or view Australia Post's delivery timeframes here.

All international packages may be subject to duties and taxes. These charges are payable by the recipient; FRANKIE4 cannot be held responsible for any of these charges. For more information on duties, taxes, and customs regulations, please contact your local customs office directly. 

Tracking Your Order

Once your order has been packed and dispatched to Australia Post, you will receive an email with tracking details so that you can follow the delivery of your new shoes. Using your tracking number, you can follow the delivery of your order here.

Have any further questions?

If you have any further queries about our shipping policy, or your delivery, please reach out to our dedicated Customer Care Team.

We are available via live-chat, email, phone, social media

STILL HAVE ANY QUESTIONS?

STILL HAVE ANY QUESTIONS?

Contact Us

1300 721 898

9am - 5pm AEST

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