Once your order has been placed, please allow 2-3 business days for your order to be packed and dispatched from our warehouse (including for orders via Express Post).

You will receive a shipping update via email, which will include your Australia Post tracking details, as soon as your order is on its way to you.

We offer complimentary standard shipping on all AU orders over $185.

• Orders under $185 will incur a $12 shipping fee.
• Express shipping is available for a flat rate of $15 per order.

Once your order has been dispatched (please refer to 'Dispatch Timeframes' above), delivery timeframes across Australia are between 3-5 business days for standard shipping and 1-3 business days for express shipping.

For more information reach out to our dedicated team, or view Australia Post's delivery timeframes here.

We offer complimentary shipping on all INTL orders over $350AUD. Orders under $350AUD will incur a $20AUD shipping fee. Once your order has been dispatched, delivery timeframes will differ based on your location and during peak periods. For more information reach out to our dedicated team, or view Australia Post's delivery timeframes here.

All international packages may be subject to duties and taxes. These charges are payable by the recipient; FRANKIE4 cannot be held responsible for any of these charges. For more information on duties, taxes, and customs regulations, please contact your local customs office directly. 

Once your order has been packed and dispatched to Australia Post, you will receive an email with tracking details so that you can follow the delivery of your new shoes. Using your tracking number, you can follow the delivery of your order here.

If you have any further queries about our shipping policy, or your delivery, please reach out to our dedicated Customer Care Team.

We are available via live-chat, email, phone, social media