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COMPLIMENTARY SHIPPING ON ORDERS OVER $150

SHIPPING AND DELIVERY

Dispatch Timeframes

Our standard dispatch timeframes are 3-4 business days.

Please note our distribution facility will be closed in accordance with national public holidays, 29/3/24 and 1/4/24. Orders placed over this period will be shipped by 4/4/24.

Shipping within Australia

We offer complimentary shipping on all AU orders over $150. Orders under $150 will incur a $12 shipping fee.

Once your order has been dispatched, shipping timeframes across Australia are between 1-3 business days, and standard shipping timeframes 3-5 business days. These may differ based on your location and during peak periods. For more information reach out to our dedicated team, or view Australia Post's delivery timeframes here.

Shipping to New Zealand

We offer complimentary shipping on all NZ orders over $150AUD. Orders under $150AUD will incur a $20AUD shipping fee. Once your order has been dispatched, shipping from Australia to New Zealand is approx. 4-8 business days, however, may differ based on your location and during peak periods. For more information reach out to our dedicated team, or view Australia Post's delivery timeframes here.

All international packages may be subject to duties and taxes. These charges are payable by the recipient; FRANKIE4 cannot be held responsible for any of these charges. For more information on duties, taxes, and customs regulations, please contact your local customs office directly. 

Shipping Internationally (excl. New Zealand)

We offer complimentary shipping on all INTL orders over $150AUD. Orders under $150AUD will incur a $20AUD shipping fee. Once your order has been dispatched, delivery timeframes will differ based on your location and during peak periods. For more information reach out to our dedicated team, or view Australia Post's delivery timeframes here.

All international packages may be subject to duties and taxes. These charges are payable by the recipient; FRANKIE4 cannot be held responsible for any of these charges. For more information on duties, taxes, and customs regulations, please contact your local customs office directly. 

Tracking Your Order

Once your order has been packed and dispatched to Australia Post, you will receive an email with tracking details so that you can follow the delivery of your new shoes. Using your tracking number, you can follow the delivery of your order here.

Have any further questions?

If you have any further queries about our shipping policy, or your delivery, please reach out to our dedicated Customer Care Team.

We are available via live-chat, email, phone, social media

STILL HAVE ANY QUESTIONS?

STILL HAVE ANY QUESTIONS?

Contact Us

07 3106 3351

9am - 5pm AEST

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