Due to a recent stocktake at our warehouse please allow for slightly extended dispatch timeframes of up to 5 business days. Thank you for your patience with us during this period.

You will receive a shipping update via email, which will include your Australia Post tracking details, as soon as your order is on its way to you.

We offer complimentary standard shipping on all AU orders over $150.

• Orders under $150 will incur a $12 shipping fee.
• Express shipping is available at a flat rate of $15 for all orders.

Once your order has been dispatched, delivery timeframes across Australia are between 3-5 business days for standard shipping and 1-3 business days for express shipping. These may differ based on your location and during peak periods. For more information reach out to our dedicated team, or view Australia Post's delivery timeframes here.

We offer complimentary shipping on all NZ orders over $150AUD. Orders under $150AUD will incur a $20AUD shipping fee. Once your order has been dispatched, shipping from Australia to New Zealand is approx. 4-8 business days, however, may differ based on your location and during peak periods. For more information reach out to our dedicated team, or view Australia Post's delivery timeframes here.

All international packages may be subject to duties and taxes. These charges are payable by the recipient; FRANKIE4 cannot be held responsible for any of these charges. For more information on duties, taxes, and customs regulations, please contact your local customs office directly. 

We offer complimentary shipping on all INTL orders over $150AUD. Orders under $150AUD will incur a $20AUD shipping fee. Once your order has been dispatched, delivery timeframes will differ based on your location and during peak periods. For more information reach out to our dedicated team, or view Australia Post's delivery timeframes here.

All international packages may be subject to duties and taxes. These charges are payable by the recipient; FRANKIE4 cannot be held responsible for any of these charges. For more information on duties, taxes, and customs regulations, please contact your local customs office directly. 

Deliveries to United States: Items sent to and from the US may experience significant delays due to the weather events of storms Blair and Cora, ongoing wildfires in Southern California and severe winter weather in Anchorage, Alaska. These events have severely impacted postal operations and delivery services across the US. As a result, the United States Postal Service has declared a force majeure event from the 14 January 2025.

Once your order has been packed and dispatched to Australia Post, you will receive an email with tracking details so that you can follow the delivery of your new shoes. Using your tracking number, you can follow the delivery of your order here.

If you have any further queries about our shipping policy, or your delivery, please reach out to our dedicated Customer Care Team.

We are available via live-chat, email, phone, social media