The Big Summer Sale is currently running in-store at FRANKIE4 Concept Stores until close of trade today (Sunday 9 November). View our Concept Stores below.

The Online Sale begins for the general public from 5pm today (AEST) and ends midnight Tuesday 11 November (AEST). Sign up to our SMS database above and you'll receive the site password to shop the online sale exclusively, from 4pm (AEST).

To access the sale from 4pm AEST (1 hour before the site is unlocked and the sale open to the general public), simply sign up to SMS through the form above. The passcode will be sent to SMS subscribers at 4pm AEST Sunday 9 November, and will be shown upon SMS sign up above, between 4-5pm AEST Sunday 9 November.

Enjoy up to 50% off almost all footwear styles (excludes Isla, Venice, Bronte, Bondi, gift-cards and most accessories). Some styles will be discounted to further markdowns of $99 and $129.

During our total site lockdown (2-4pm AEST) you won't be able to access our website, including the Returns Portal. If you sign up to SMS for the site password, you will be able to access the site from 4pm AEST and continue through the usual return process to lodge your return. Alternatively, our site will re-open as usual from 5pm AEST, where you will be able to access and lodge your return.

Last revised: September 2025

About this Privacy Policy

Frankie4 Holdings Pty Ltd and FrankieB Pty Ltd , collectively referred to as Frankie4 in this policy, are committed to respecting your right to privacy and protecting your personal information.
We are bound by the Privacy Act 1988 (Cth) (Act) and the Australian Privacy Principles set out in the Act.

This Policy applies to all your dealings with us, whether in person, or via telephone, email, correspondence or via our website and social media accounts.

For the purpose of this Policy, ‘Personal Information’, ‘Sensitive Information’ and ‘Health Information’ have the meaning given to them by section 6 of the Act.

In this Privacy Policy, we use the terms:

• ‘applicants’ to refer to individuals who apply for employment or other engagement with us.
• ‘customers’ to refer to individuals who purchase goods from our retail stores (online or in person);
• ‘participants’ to refer to individuals who enter our trade promotions and competitions;
• ‘suppliers’ to refer to individuals who provide us with goods or services, and individuals at businesses who provide us with goods or services; and
• ’visitors’ to refer to individuals who engage with us on our Website and social media platforms, who enquire about our functions or activities via phone or electronic means, and who are signed up to our newsletters and mailing lists.
• In some circumstances, you may belong to more than one of these groups, and multiple sections of this Privacy Policy will then apply to you.
  

Collection of Personal Information

Whenever you deal with Frankie4, we will collect personal information about you in order to provide goods, services, or information to you, and to provide marketing collateral including email and text marketing. We do not collect personal information unless it is reasonably necessary for, or directly related to, one or more of the goods or services we provide or functions we carry out.

The types of personal information we generally collect about you depends on our relationship with you. Generally, we will collect your name, commentary or opinion about you, and other information relevant to providing you with the information, and services you or someone on your behalf are seeking.

If you are a customer, we may also collect your postal address (if you have chosen to have goods delivered to you), your email address, your mobile number, your profession, and any other information you choose to share with us. With your consent, we may also collect a review on your previous purchase, which may include a photo.

If you are a visitor, we may also collect your email address, social media account name, information you choose to share with us via contact forms and messages, information about your use of our Websites and the device you are using to access them (including numbers that identify your device, IP address, geographic location of your IP address and device where that is relevant to the services and information we are providing, cookie information, and user preferences). You may choose to enable or disable information you share with us via our Websites and social media accounts in your browser or device settings. Disabling the sharing of some information may affect your ability to use certain features of the Websites, and your visitor experience generally. As at February 2025 Klaviyo will use a first-party cookie to re-issue the Klaviyo cookie. 

Visitors within the United States and the European Union may update their Cookie Preferences via this link. This allows visitors within these regions to opt out of Analytics and Performance Cookies, Targeting and Advertising Cookies, and/or Preference Cookies.

If you are a participant, entry into some trade promotions may require collection of personal information in excess of your name and contact details, and this will be made clear at the time of entry.

If you are a supplier, we will also collect your contact details, ABN (for sole traders and partnerships), business name, bank account details (for payment of your invoices), and information about your role.

If you are an applicant, depending on your potential or actual position with us, we will also generally collect your personal information contained within an application and CV/resume, employment history, personal information derived from a reference, personal information derived from an interview, personal information derived through testing (including psychometric or aptitude testing, as applicable), licences and other certificates and qualifications, and information included in a passport, birth certificate, visa or other documentation demonstrating your right to work in Australia.

Except as otherwise permitted by law, we will only collect sensitive information about you if you consent to the collection of the information and if it is reasonably necessary for the performance of our functions and activities. Consent may be implied in the circumstances existing at the time of collection. There may also be circumstances where information provided by you reveals sensitive information. For example, if you are a customer, certain product selections may reveal health information about you, you may require Frankie4 to custom-design a product with particular features which may reveal health information about you, or you may inform us about health conditions if you provide us with reasons why you have purchased our products (such as via a survey or leaving a product review). There may also be circumstances under which we may collect sensitive information without your consent, as required or authorised by law.

We will, if it is reasonable or practicable to do so, collect your personal information directly from you. This may happen when you fill out a form (including to enter a competition or to sign up to our mailing list), give us personal information in person, or via telephone, email, correspondence or via our website (including to create an account, and when placing an order) and social media accounts.

We may also need to collect personal information from a third party or a publicly available source from time to time where it is necessary for us to do so and it is unreasonable or impractical to collect directly from you, where you have consented to us doing so, or where we are otherwise required to or authorised to by law. Those third parties include:

• if you are a customer: via third parties in our retail and distribution chain or from our third-party technology service providers such as Shopify, Klaviyo, Yotpo, Loop Returns & Exchanges, Gorgias, Wishlist Plus, Back In Stock, Drop Hint and Rise.ai. Circumstances where we will collect from third parties may include:
  • so we can fulfil your order through a retail partner (such as David Jones);
  • if you provide your contact details via the sign up form on our Website (via Klaviyo);
  • if you leave a review (which may include a photo) and/or feedback for Frankie4 on our Website (via Yotpo); or
  • if you add a product to your Frankie4 wishlist (via Wishlist plus).
• if you are a supplier: publicly available records such as the Australian Securities Investment Commission and the Australian Business Register;
  • if you are a visitor: technology service providers and social media platforms;
  • if you are a participant: ViralSweep, social media platforms, and other entities involved in the trade promotion; and
  • if you are an applicant: referees when they provide references, academic institutions or training and certification providers, providers of licences and background-checking services, recruiters and other service providers who assist in the engagement process, and other publicly available sources such as social media platforms.
  

If we receive personal information that we did not solicit, we will determine as soon as reasonably practicable whether we could have lawfully collected that information as part of our functions or activities. If we are not satisfied that we could have lawfully collected the information, then we will (if it is lawful and reasonable) destroy the information or ensure that it is de-identified.

You may choose to deal with us anonymously or under a pseudonym where lawful and practical. Where anonymity or use of a pseudonym will render us unable to provide the relevant goods or services or do business, we may request that you identify yourself. For example, whenever documents are to be submitted to government agencies or financial institutions, it is essential that we record your name accurately. If you choose not to provide us with the information requested, or it’s incomplete or inaccurate, we may not be able to provide you with the information, goods, and services you are seeking. If you are an applicant, refusal to provide personal information may mean we are unable to process your application.

If you are a customer and purchase our products from another retailer or wholesaler (such as David Jones or Footgear), those organisations may collect, use, store, and disclose your personal information in accordance with their own privacy policies, which are not subject to our privacy policies, standards, and procedures. We encourage you to contact them or review their websites directly to ascertain their privacy policies, standards, and procedures.

Why Do We Collect, Hold, Use and Disclose Personal Information?

Frankie4 will ordinarily collect, hold, use, and disclose personal information if it is reasonably necessary for or directly related to the performance of our functions and activities, and:

• to facilitate our internal business operations, including:
  • establishing our relationship with you;
  • maintaining and managing our relationship with you, and communicating with you in the ordinary course of that relationship;
  • supplying you with information and services;
  • updating your personal information, including destroying it when it is no longer relevant (to the extent applicable);
  • fulfilling our legal requirements, both at law and under our contractual arrangements with you;
  • analysing our services, and customer, patient and supplier needs with a view to developing new or improved goods, services, and business operations;
  • marketing of products and services to you, and conducting market research and monitoring use of our services and purchase of our goods;
  • contacting you to ask for your feedback or a testimonial;
  • if you are a customer: providing you with the goods or services requested, warranty claims, and product recall notifications.
  • if you are a supplier: purchasing goods or services from you, and enquiring about your products and services;
  • if you are a visitor: streamlining and personalising your experience within our Websites, and tailoring our information and services for you;
  • if you are a participant: processing your entry, communicating with you about the trade promotion and your entry; and
  • if you are an applicant, considering your application with us;
• to provide you with information about other goods and services that we or our related entities and other affiliated organisations offer that may be of interest to you. You may unsubscribe from our mailing/marketing lists at any time by using the unsubscribe feature on any emails we send, or otherwise by contacting us in writing; and
• for any other purpose identified at the time of collection.
  

We do not use your sensitive information for direct marketing purposes ; and

We may de-identify and aggregate personal information and sensitive information about you and your purchase of our goods and use of our services for research and reporting purposes, and to improve the quality of our goods and services. After we destroy personal information and sensitive information about you, we may retain de-identified and anonymised information (that can no longer be associated with you) and may continue to use this de-identified data indefinitely without further notice to you.

We may use or disclose personal information for secondary purposes where it would be reasonable to expect us to do so, and that secondary purpose is related (or directly related in the case of sensitive information) to the primary purpose set out above.

Disclosure of Personal Information

We generally disclose personal information for the purposes for which it was collected (described above). We may disclose your personal information to the persons/organisations described below:

• Companies in the Frankie4 Group.
• Persons or organisations involved in assisting us with the purposes for which it was collected, and with establishing, maintaining or terminating our relationship with you, including our employees, independent contractors, volunteers, and consultants engaged by us.
• Government departments and agencies where required by law.
• Organisations involved in maintaining, reviewing and developing our business systems, procedures and infrastructure including maintaining or upgrading our computer systems, e-commerce platform, and marketing platform.
• third party service providers who assist us in operating our business and providing information, resources, goods and services to you or someone else on your behalf (including insurers and professional advisers such as lawyers, accountants, and auditors).
• third parties to whom you have agreed we may disclose your information and where the information was collected from you (or from a third party on your behalf) for the purposes of passing it on to the third party.
• any other entity as otherwise required or authorised by law, including regulatory bodies.
• If you are a customer: partnered providers where products or services you purchase are co-branded, government departments and agencies or other persons/organisations involved in product safety recalls;
• If you are a participant: organisations involved in the trade promotion, such as sponsors, partners, prize providers, technology service providers, and government regulators.
  

We may expand or reduce our business, and this may involve the sale and/or transfer of control of all or part of our business. Personal information, where it is relevant to any part of the business for sale and/or transfer, may be disclosed to a proposed new owner or newly controlling entity for their due diligence purposes, and upon completion of a sale or transfer, will be transferred to the new owner or newly controlling party to be used for the purposes for which it was provided.

In the course of providing goods or services to you, it may be necessary for us to enter your personal information into third party software and websites, such as our warehousing system for dispatch or AusPost for delivery. Depending on the terms of use of such software and websites, a third party may acquire rights to use or disclose information entered into the relevant software or websites.

The collection and use of personal information by third parties may be subject to separate privacy policies or the laws of other jurisdictions.

Overseas Disclosure

Like many other businesses in Australia, Frankie4 may rely on third party suppliers or contractors in order to perform one or more of our functions or activities, who provide specialised services such as web hosting, cloud computing technology, data storage services, marketing services and e-commerce services. Those third-party suppliers or contractors may be based overseas, including but not limited to Canada, Singapore, and the United States.

Frankie4 may also transfer your personal information to third party warehousing and logistics providers outside of Australia in countries such as Belgium, Germany, Netherlands and New Zealand.

Whenever we transfer your personal information overseas, we will take reasonable steps to ensure that the overseas recipient have appropriate security for your personal information and only use and disclose it for the purposes for which it was collected.

US Visitors

Our Australian website (https://frankie4.com) is not intended for users located in the United States. If you are accessing this site from the US, please visit our dedicated US website at https://us.frankie4.com.

Marketing our Products and Services

Frankie4 may use or disclose your personal information to let you know about products and services in which you may be interested. You can contact us at any time if you no longer wish us to market our products and services to you (see the Contacting Us section for more information) or use the opt-out facilities provided in our email and SMS communications. If you have submitted a review to Frankie4 (via Yotpo) it may be displayed on our website for marketing purposes. If a photo was submitted within your review, it may also be displayed on our website or other marketing collateral. 

Accuracy of Personal Information  

Frankie4 will take reasonable steps to ensure that all personal information it collects, uses or discloses is accurate, complete and up to date.
If you believe your personal information is not accurate, complete or up to date, please contact us (see the Contacting Us section for more information).

Security

Your personal information may be stored in hard copy documents or electronically. Frankie4 is committed to keeping your personal information secure and safe. Some of the ways we do this are:

• Requiring employees and contractors to enter into confidentiality agreements.
• Secure hard copy document storage (i.e. storing hard copy documents in locked filing cabinets).
• Security measures for access to our computer systems.
• Providing a discreet environment for confidential discussions.
• Access control for our buildings.
• Security measures for our websites (see the Your Privacy on the Internet section for more information).
• Limiting access to the personal information we collect about you.
• Only providing access to personal information once proper identification has been given.
• Requiring third party providers to have acceptable security measures to keep personal information secure.
  We will review and update our security measures from time to time.
  In addition, we will review the personal information and sensitive information held by us from time to time, ensuring that information which is no longer needed for a purpose for which it was initially collected is destroyed or de-identified.
  

Your Privacy on the Internet

Frankie4 takes care to ensure that the information you provide to us via our website is protected. For example, our website has electronic security systems in place, including the use of firewalls and data encryption.

You may be able to access external websites by clicking on links we have provided on our website. Those other websites are not subject to our privacy standards, policies and procedures. You will need to contact or review those websites directly to ascertain their privacy standards, policies and procedures.

Access to Personal Information

You may request access to personal information that Frankie4 holds about you (see the Contacting Us section for more information). You will need to verify your identity before access to your personal information is granted.

While we cannot and do not charge an “application fee” for you applying to access your personal information, we may charge a fee for actually giving you access to your personal information in your preferred format (where reasonable and possible), which will cover our costs involved in locating and collating information as well as reproduction costs.

If you request access to your personal information, we will allow access unless we consider that there is a sound reason to withhold the information in accordance with the Act.

If you are aware that we hold personal information about you that is no longer accurate, complete or up to date, please contact us (see the Contacting Us section for more information).

If we do not agree to make a correction to your personal information because we are satisfied that, having regard to a purpose for which the information is held, the information is not inaccurate, out‑of‑date, incomplete, irrelevant or misleading, you may provide a statement about the requested corrections, and we will ensure that the statement is apparent to any users of the relevant personal information.

If we do not agree to provide access to your personal information or to correct your personal information, we will provide written reasons for the refusal and the mechanisms available to complain about the refusal (see the Complaints section for more information).

Contacting us

You may contact us by mail, email or telephone as follows:

A: 260 Moggill Road, Indooroopilly, QLD 4068

E: info@frankie4.com.au

P: 07 3106 3351

Complaints

If you consider that there has been a breach of the Australian Privacy Principles, you are entitled to complain to Frankie4 (see the Contacting Us section for more information).

We will acknowledge receipt of a complaint within 2 business days.

We will investigate the complaint and attempt to resolve it within 20 business days after the complaint was received. Where it is anticipated that this timeframe is not achievable, we will contact you to provide an estimate of how long it will take to investigate and respond to the complaint.

If you consider that we have not adequately dealt with a complaint, you may complain to the Office of the Australian Information Commissioner on the below details:

A: Officer of the Australian Information Commissioner (OAIC), GPO Box 5218, SYDNEY NSW 2001
E: enquiries@oaic.gov.au

P: 1300 363 992

Review

This policy is to be reviewed as follows:

• Annually as a minimum.
• Following an information security incident.
• Following significant changes to our systems.
• Following changes to the relevant State and Commonwealth legislation.
  

Reviews are to examine the appropriateness of the policy taking into consideration corporate, system and compliance requirement changes since the last review was undertaken.

Last revised: September 2025

Agreed Terms

1. Acceptance

1.1 The Website (frankie4.com) is owned and operated by FRANKIE4 IP 1 Pty Ltd (ABN 38 635 319 845) (we, us).
1.2 Clauses 1 to 4, 10, 11, 12, and 13 apply to all users of the Website. The entirety of the Terms and Conditions apply to users who place an Order via the Website.
1.3 By:
  (a) using the Website, you agree to be bound by clauses 1 to 4, 10, 11, 12, and 13; and
  (b) proceeding with an Order, you agree to be bound by the entirety of these Terms and Conditions.
1.4 If you do not agree to these Terms and Conditions, you must not use the Website or place an Order.
1.5 We reserve the right to amend these Terms and Conditions from time to time. We will try to give you reasonable advance notice of any changes, but in any case, amendments will be effective immediately upon notification on the Website. If you do not agree to any change to the Terms and Conditions, you may stop using the Website. Your continued use of the Website following such notification will represent an agreement by you to be bound by the amended Terms and Conditions.

2. Other Terms That May Apply to You

2.1 The following additional terms also apply to your use of the Website:
  (a) our Returns Policy;
  (b) our Privacy Policy;
  (c) our further Terms and Conditions relating to:
    (i) the use of discounts and vouchers;
    (ii) promotional offers;
    (iii) shipping and delivery
    (iv) the use of buy now, pay later platforms; and
  (d) any other terms and conditions implied or required by law.
2.2 More information about these additional terms can be found on the Website.
2.3 Our Website contains answers to Frequently Asked Questions.

3. Website Use

3.1 You must ensure that your access to this Website is not illegal or prohibited by laws which apply to you.
3.2 You must not use the Website to:
  (a) engage in unlawful or fraudulent behaviour;
  (b) solicit others to engage in unlawful or fraudulent behaviour;
  (c) harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, nationality or disability;
  (d) to mislead or deceive any person or entity;
  (e) to interfere with the use of the Website by other users;
  (f) to introduce malicious code or to circumvent security measures on any website, network, or system; or
  (g) in any other way we consider unacceptable.
3.3 You must not access or attempt to access parts of the Website you are not authorised to access.
3.4 While we take reasonable care with the content we include on the Website, except as expressly set out in these Terms and Conditions, we do not warrant the accuracy, adequacy or completeness of the information on the Website, nor do we commit to ensuring the Website remains updated. Except as expressly set out in these Terms and Conditions or to the extent required by non-excludable law, we do not accept responsibility for loss or damage due to your reliance on the accuracy or currency of information contained on the Website.
3.5 It is your responsibility ensure your computer and telecommunications network is secure while using the Website. You must take your own precautions to ensure that the method you use to access the Website does not expose you to the risk of viruses, malicious computer code, or other forms of interference which may damage your own computer system or telecommunications network.
3.6 Unfortunately, no data transmission over the internet can be guaranteed as totally secure. We do not warrant and cannot ensure the security of any information which you transmit to us. Accordingly, any information that you transmit to the Website is transmitted at your own risk. If you become aware of any problems with the security of the data or the Website, please contact us immediately.
3.7 The Website may contain links to other websites, including through the use of social features. The links are provided for convenience only and may not remain current or be maintained. We are not responsible for the content or privacy practices associated with linked websites.
3.8 Access to the Website may be withdrawn at any time without notice. These Terms and Conditions will survive any such withdrawal.
3.9 Our Australian website (https://frankie4.com) is not intended for users located in the United States. If you are accessing this site from the US, please visit our dedicated US website at https://us.frankie4.com. 

4. Intellectual Property Rights

4.1 Except for your User Content, all Intellectual Property Rights in the Website, including in the design, text, graphics, logos, icons, sound recordings and all software relating to the Website belong to or are licensed by us. These Intellectual Property Rights are protected by Australian and international laws.
4.2 When you access the Website, you are granted a limited, non-exclusive, revocable, non-assignable and non-transferable right and licence to use the Website in the form provided.
4.3 You are only permitted to access the Website through the proper use of the functionality of the Website.
4.4 This licence to use the Intellectual Property Rights in the Website is subject to your strict compliance with these Terms and Conditions, and to any territorial restrictions that may apply from time to time. Any attempt to otherwise access, copy, distribute or create derivative works from the Website content is expressly prohibited and is unlawful.
4.5 Except as set out in this clause 4, you must not in any form or by any means adapt, modify, upload, reproduce (other than for the purpose of viewing the Website in your browser), store, modify, distribute, print, upload, display, perform, or publish post frame within another website, remove any credits, or create derivate works from any part of the Website, or commercialise any information obtained from any part of the Website without our prior written permission or, in the case of third party material, from the owner of the Intellectual Property Rights in that third party material.
4.6 FRANKIE4, Arrow Device, CURVED ARROW Logo, CUSTOM CONTROL, FRANKIE4 ACTIVE, GOLDILOCKS, SAVING SOLES, SAVING YOUR SOLE, SOLE HERO, SOLE SAVER, SOLE SAVER PACK, Arrow Icon Device, LUXALITE, LUXESTEP are Australian registered trade marks. You are not permitted to use these, or any of our trade marks or brands, in any form without our written consent.

5. Ordering

5.1 You may submit an order for one or more of the products we offer, subject to clause 5.9.
5.2 When you have submitted an Order, you should expect to receive e-mails confirming:
  (a) receipt of your Order;
  (b) the Order has been paid for; and
  (c) the Product(s) have been dispatched.
5.3 Your Order is accepted by us when we confirm the Product(s) have been dispatched.
5.4 We may accept or reject all or part of an Order at our discretion prior to acceptance of the Order.
5.5 If we accept your Order, then:
  (a) subject to payment of the Purchase Price, we will sell to you the Products contemplated by that Order; and
  (b) you must purchase the Products contemplated by that Order for the Purchase Price.
5.6 To request to modify or cancel an Order you must contact us immediately at info@frankie4.com.au. We cannot modify or cancel Orders once the Product has been dispatched.
5.7 If you request to cancel an Order prior to dispatch, and we are able to cancel the Order prior to dispatch, we will arrange for a full refund or store credit (at your choosing) of the Purchase Price made to us by you.
5.8 We endeavour to ensure that the products and descriptions of them on the Website and as otherwise communicated to you are accurate. We do not, however, promise or represent that the Website is accurate or free from errors or omissions and we reserve the right to make any necessary corrections. It is your responsibility to verify that the Product you have selected is suitable for your intended purposes. Please be aware that colours appear differently on different monitors.
5.9 You must only submit an Order for products where the products are for your personal use only (including gifting). You must not submit an Order for products which you intend to, or do, resell the products (whether or not for a profit). We reserve the right to limit or prohibit orders that we deem to be placed by unauthorised dealers, resellers or distributors.

6. Purchase Price

6.1 The prices stated by us for our products are in Australian dollars and are exclusive of Government Charges (where payable) and delivery charges. Government Charges and delivery charges will be displayed prior to payment being required.
6.2 You must pay the Purchase Price, Government Charges, and delivery charges for the Products at the time you place an Order, using the payment options available on the Website. All payments are handled by secure third party payment gateway providers.
6.3 We will not dispatch the Products until we have received payment in full.
6.4 If we elect not to accept an Order and you have paid the Purchase Price for the particular Products, then we will refund or store credit (at your choosing) any amounts paid by you for that Order (in the event the whole Order is rejected) or the particular Products (in the event the Order is rejected in part).
6.5 We may issue or promote discount codes or sales that offer a discount off the ordinary retail price of specified products. To qualify for a discount, you must supply the applicable discount code at checkout or purchase products within the allotted sale period. Unless otherwise stated in the relevant promotional offer’s terms and conditions, you may only use one discount code per purchase and use of a discount code may override or nullify another discount we may offer. More information about the terms of use of specific discounts and vouchers can be found on the Website.

7. Delivery of Products

7.1 Subject to clause 7.2, we will endeavour to deliver the Products to the delivery address in the accepted Order.
7.2 You acknowledge that any delivery dates nominated or agreed to by us are indicative only, and are not binding on us.
7.3 You may grant our selected delivery partners an ‘authority to leave’ after placing an Order. If you do, you understand and agree that this authority to leave grants our selected delivery partners permission to leave the Order unattended by the front door – or, where applicable, at the reception or concierge’s desk – of the delivery address without obtaining a signature confirming delivery. We are not liable for any loss or damage to the Products after we have left the Order at the delivery address.
7.4 If the Product is damaged during delivery, you must email us at info@frankie4.com.au within 24 hours of delivery with photographs of the damage and provide us with further details as requested so that we can investigate.
7.5 If the Product is lost in transit, you must email us at info@frankie4.com.au as soon as you become aware that the Product may have become lost in transit.
7.6 For any Product which has been legitimately damaged during delivery or lost in transit, we may (at our discretion):
  (a) issue a refund of the Purchase Price; or
  (b) replace the Product, subject to clause 7.7.
7.7 We may not be able to replace the Product with an identical product. In such circumstances, we reserve the right to offer store credit or replace the Product with a product of similar value and type.
7.8 You must take care when opening a Product so as not to damage it, particularly when using any sharp instruments.
7.9 We will not accept any claim for loss or damage in transit where:
  (a) the Product has been lost or damaged after delivery; or
  (b) the Product has been damaged by your own actions in opening the Product.
7.10 Further information about shipping and delivery locations and timeframes can be found on the Website.

8. Title and Risk

8.1 Title to the Products passes from us to you when you pay the Purchase Price for those Products in full.
8.2 Risk in the Products passes from us to you at the time of delivery.

9. Product Acknowledgements

9.1 You acknowledge and agree that you must only use the Products in accordance with the applicable Specification. Failure to do so may result in loss or damage, including physical injury and property damage. We are not liable for any loss or damage arising in connection with your failure to use the Products in accordance with the applicable Specification.

10. Limitation of Liability

10.1 Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a Major Failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a Major Failure.
10.2 To request a remedy under Australian Consumer Law, please see clause 11.
10.3 Any liability of ours for any loss or damage which is not caused by a failure to comply with a Consumer Guarantee, however caused (including by our negligence), suffered by you in connection with:
  (a) a Product is limited to, at our election:
    (i) the Purchase Price paid by you for that Product; or
    (ii) resupply of that Product (subject to clause 10.5); and
  (b) the Website is limited to an amount equal to any payments received by us from you in connection with the Website.
10.4 The limitation set out in clause 10.3 is an aggregate limit for all claims, whenever made.
10.5 In circumstances where we cannot resupply the Product (for example, where the Product was one of a kind), we reserve the right to replace the Product with a product of similar value and type.
10.6 We are not liable for any Consequential Loss however caused (including by our negligence), suffered or incurred by you in connection with a Product or the Website, except where such liability cannot be excluded by law.

11. Remedies

11.1 To request a remedy where a Product does not comply with a Consumer Guarantee, please email us at info@frankie4.com.au as soon as you become aware of the failure. You will need to prove that you purchased the Product from us. If you can't provide an order confirmation, another form of proof of purchase will be required. We may require you to provide further information about the failure so that we can assess your request, and you must provide us with any information reasonably requested.
11.2 If you wish to request a refund or replacement for a Major Failure, you must first return the Product to us. You may also choose to keep the Product and accept a partial refund for the drop in value of the Product.
11.3 Products being returned for a failure to comply with a Consumer Guarantee do not need to be in their original packaging.
11.4 You are responsible for returning the Product to us. If we determine the Product does fail to comply with a Consumer Guarantee, we will reimburse you for the cost of returning the Product to us. You must provide us with your receipt for the return costs so we can verify the amount to be paid.
11.5 We reserve our right to refuse your request for a remedy in circumstances allowed by the Australian Consumer Law, including if:
  (a) the failure with the Product was caused by you misusing the Product;
  (b) you were aware of the failure with the Product before you purchased it;
  (c) the Product has been lost, destroyed or disposed of by you;
  (d) the Product was damaged after being delivered to you for reasons not related to its condition at the time of supply;
  (e) the Product has been attached to, or incorporated in, any real or personal property and cannot be detached or isolated without damaging it; or
  (f) the rejection period for the Product has passed, where time runs from the date of supply until the fault or problem would reasonably be expected to appear.
11.6 Refunds will be issued using the same method as your original payment.
11.7 We are not required to provide you with a refund or replacement simply because you changed your mind about a Product. We may elect to provide store credit or a Product refund in accordance with the Returns Policy on the Website.

12. Indemnity

12.1 To the extent allowable at law, you are liable for, and indemnify us from and against, all loss or damage (including legal costs) incurred or suffered by us however caused in connection with:
  (a) your use of the Website;
  (b) your breach of these Terms and Conditions;
  (c) any information that you provide to us via the Website or your interaction with us;
  (d) any damage that you may cause to the Website;
  (e) personal injury or death of any person in connection with use of the Products:
    (i) other than in accordance with the Specification (including any health and safety information); or
    (ii) where you were aware or ought to have known that the Products were not suitable for such use; and
  (f) damage to property in connection with the use of the Products other than in accordance with the Specification.

13. General

13.1 The laws of Queensland, Australia govern these Terms and Conditions.
13.2 Each party irrevocably submits to the non exclusive jurisdiction of the courts of Queensland, Australia and courts competent to hear appeals from those courts.
13.3 If you access the Website in a jurisdiction other than Queensland, Australia, you are responsible for compliance with the laws of that jurisdiction, to the extent that they apply.
13.4 Termination of these Terms and Conditions will not affect clauses 3.2 to 3.4, 3.6 to 3.7, 4, 5.8, 6, 7.9, 8.2, 9, 10, 11, 12, and 13 and any other clause of these Terms and Conditions which is expressly or by implication intended to come into force or continue after termination.
13.5 We may subcontract our obligations under these Terms and Conditions.
13.6 You may not assign or transfer any of your rights or obligations under these Terms and Conditions without our prior written consent.
13.7 Neither party is liable for any delay or failure to perform its obligations under these Terms and Conditions to the extent that such failure is caused by a Force Majeure Event. However, nothing in this clause excuses payment of any money due for Products delivered.
13.8 A clause or part of a clause of these Terms and Conditions that is illegal or unenforceable may be severed from these Terms and Conditions and the remaining clauses or parts of the clause of these Terms and Conditions continue in force.
13.9 If any provision of these Terms and Conditions is or becomes illegal, unenforceable or invalid in any jurisdiction, it is to be treated as being severed from these Terms and Conditions in the relevant jurisdiction, but the rest of these Terms and Conditions will not be affected.
13.10 These Terms and Conditions supersede all previous agreements about their subject matter. These Terms and Conditions embodies the entire agreement between the parties.
13.11 We may collect information relating to you (including Personal Information), retain that information in our customer database and use that information (including Personal Information) for purposes associated with our business. More information about the way we collect, use, and disclose Personal Information is set out in our Privacy Policy, available on the Website.

14. User Content

14.1 If at our request and with your consent, you submit a post-purchase review, which may or may not include a photo, this submission must be your original work. We reserve the right to require you to verify that the submission (including photo) is your original work. 

14.2 You warrant that your entry is not in breach of any third-party intellectual property rights. You agree to indemnify us and any associated agencies against all losses, damages, claims and costs by third parties arising out of, connected to, or resulting from, a breach of the warranty set out in this clause 14.

14.3 Your entry must not include:

  (a) any image, video or voice of any other person without that person’s express consent;

  (b) any content that contravenes any law; and

  (c) any content that is obscene, offensive, potentially defamatory, discriminatory, indecent, prejudicial or inconsistent with prevailing community standards.

14.4 By submitting a post-purchase review, you consent to us dealing with your submission in any way that may otherwise infringe your moral rights and agree not to assert your moral rights (wherever such rights are recognised) in respect of the entry against us and any associates agencies. 

14.5 You warrant that your entry is not in breach of any third-party intellectual property rights. 

15. Definitions and Interpretation

Definitions
15.1 In these Terms and Conditions:
Australian Consumer Law means Schedule 2 of the Competition and Consumer Act 2010 (Cth).
Consequential Loss means:
  (a) loss of revenue;
  (b) loss of reputation;
  (c) loss of profits;
  (d) consequential loss;
  (e) loss of actual or anticipated savings;
  (f) loss of bargain;
  (g) indirect loss;
  (h) loss of data;
  (i) lost opportunities (including opportunities to enter into arrangements with third parties); and
  (j) loss or damage in connection with claims against you by third parties.

Consumer Guarantee means the guarantees relating to the supply of goods and services to consumers set out in Part 3-2, Division 1 of the Australian Consumer Law.

Force Majeure Event means any occurrence or omission outside a party’s reasonable control, as a direct or indirect result of which the party relying on the event is prevented from or delayed in performing its obligations under this document (other than a payment obligation), and includes a physical natural disaster including fire, flood, lightning or earthquake; war or other state of armed hostilities (whether war is declared or not), insurrection, riot, civil commotion, act of public enemies, national emergency (whether in fact or in law) or declaration of martial law; pandemic, epidemic, or quarantine restriction; ionising radiation or contamination by radioactivity from any nuclear waste or from combustion of nuclear fuel; confiscation, nationalisation, requisition, expropriation, prohibition, embargo, restraint or damage to property by or under the order of any Government Agency; law taking effect after the date of this document; and strike, lock-out, stoppage, labour dispute or shortage including industrial disputes that are specific to a party or the party's subcontractors.

Government Agency means
  (a) a government or government department or other body;
  (b) a governmental, semi-governmental or judicial person; or
  (c) a person (whether autonomous or not) who is charged with the administration of a law.
Government Charges means any Government Agency-imposed import duties, levies or imports or any goods and services tax, sales, transaction, use, excise, gross receipts, value added, property or other taxes or duties of any kind applicable to the Products or Services.

Intellectual Property Rights means all industrial and intellectual property rights, both in Australia and throughout the world, and includes any copyright, patent, registered or unregistered trade mark, registered or unregistered design, registered or unregistered plant breeder’s right, trade secret, knowhow, trade or business or company name, indication or source or appellation of origin or other proprietary right, or right of registration of those rights.
Major Failure has the meaning given to it in section 260 of the Australian Consumer Law.
Order means an order made under clause 5.1 by you for the supply of Products.
Personal Information has the meaning given to that term by the Privacy Act 1988 (Cth).
Product means a good we have offered for sale and you have submitted an Order to purchase.
Purchase Price in respect of a Product means the purchase price and cost of delivery for that Product as specified by us.
Specification means the specification or instruction provided to you by us in respect of each Product (if any), including via the Website, as amended from time to time (for example, the Care Instructions).
Website means www.frankie4.com, operated by us.

Interpretation
15.2 In these Terms and Conditions:
  (a) the meaning of any general language is not restricted by any accompanying example, and the words ‘includes’, ‘including’, ‘such as’ or ‘for example’ (or similar phrases) do not limit what else might be included;
  (b) no rule of construction applies in the interpretation of these Terms and Conditions to the disadvantage of the party preparing the Terms and Conditions on the basis that it put forward these Terms and Conditions or any part of it; and
  (c) a reference to a party is a reference to us or you, and a reference to the parties is a reference to both the us and you.

Definitions:

“We”, “Our” or “Us” means FrankieB Pty Ltd, ACN 144 790 321, 1/1 Swann Rd, Taringa QLD 4068, info@frankie4.com.au, https://frankie4.com/.

“Promotion” means all sale offers available during the Promotion Period.

"Promotion Period" means the period during which the Promotion takes place, as outlined in the "Concept Store Promotion Period" and "Online Promotion Period".

"Concept Store Promotion Period" is during store trading hours between Friday 7 November 2025 – Sunday 9 November 2025. During the Online Promotion Period, sale prices will be honoured in-store at FRANKIE4 Concept Stores and these Terms & Conditions apply to all purchases made throughout this period

“Online Promotion Period" for Customers with the Website Password is 4PM Sunday 9 November 2025 – 8AM Thursday 12 November 2025 (AEST), and for all other Customers is 5PM Sunday 9 November 2025 – 8AM Thursday 12 November 2025 (AEST).

“Customer” means any person who visits FRANKIE4 (online or in-store) or purchases goods from FRANKIE4.

"Website" or "Online" means https://frankie4.com/.

"Website Password" means the password that will be sent to FRANKIE4 SMS subscribers at 4PM Sunday 9 November 2025 (AEST), and shown upon sign up to anyone who subscribes to FRANKIE4 SMS marketing between 4PM – 5PM Sunday 9 November 2025 (AEST).


Sale Overview:

All footwear styles will be available at discounts up to 65% off their RRP (excludes Isla, Venice, Bondi, Bronte, Remi Crystal and Robbie Crystal colourways, Limited Edition collection, shoelaces, select socks, and gift cards) while stock lasts. Some styles will be available at further markdowns of $99 and $129 while stock lasts.

This sale is available in-store at FRANKIE4 Concept Stores (Australia) during the Concept Store Promotion Period, and online at frankie4.com ("Website") during the Online Promotion Period. Sale prices are not available at independent retailers.

• Our Website will be locked and unaccessible from 2PM - 4PM Sunday 9 November 2025 (AEST).
• From 4PM - 5PM Sunday 9 November 2025 (AEST) the Big Summer Sale will be accessible on our Website, with the Website Password only.
• At 4PM Sunday 9 November, the Website Password will be sent to all FRANKIE4 SMS subscribers as at the time of sending.We recommend ensuring your subscription details are correct and that your device is capable of receiving SMS messages ahead of the sale to avoid any disruptions.
  We are not responsible for any failure in SMS delivery due to reasons outside of our control. This includes, but is not limited to, incorrect mobile numbers, devices disconnected or unreachable, carrier violations, message blocking, devices that are incapable of receiving SMS, or other technical issues that may prevent successful delivery of the SMS message. In the event that a Customer who is SMS subscribed at the time of sending, doesn't receive the SMS, they should either:
  - Re-sign up to SMS: Visit our Website and complete the SMS sign-up form again, where the password will be displayed for immediate access.
  - Customer Care: Reach out to our customer care team. If you are confirmed as a valid SMS subscriber, we will provide you with the website access password.
• Customers who visit the Website between 4PM - 5PM Sunday 9 November 2025 (AEST) who don't have the Website Password, will be able to sign up to FRANKIE4 SMS marketing to immediately receive the Website Password and access the sale, prior to it opening to the general public from 6PM.
• From 5PM Sunday 9 November 2025 (AEST), the Website will be unlocked and all Customers will be able to access the Website without any password requirements.

Sale prices cannot be applied in conjunction with any other offer or promotion. Sale shoes may be eligible for exchange, store credit, or refund, depending on their allocated discount (see Return Policy). Footwear styles (excludes Isla, Venice, Bondi, Bronte, Remy Crystal and Robbie Crystal colourways, Limited Edition collection, shoelaces, socks, and gift cards) are only available at the sale price throughout the relevant specified Promotion Period and while stocks last. No rainchecks or backdating of sale prices available for this promotion. This promotion is not available at independent stockists. These Terms & Conditions comply with Australian Consumer Law.


Return Policy:

Styles discounted 10-25% off: Sales under this offer are eligible for a return as per our standard policy. Provided the shoes are returned within 30 days in their as new and unworn condition, a return is eligible for an exchange, store credit, or refund. A return shipping fee may apply.

Styles discounted 30-35% off: Sales under this offer are not eligible for a refund (unless faulty). Provided the shoes are returned within 30 days in their as new and unworn condition, a return is eligible for a size exchange (same style/colour, pending stock availability) or a store credit of price paid. A return shipping fee may apply.

Styles discounted 40-65% off: Sales under this offer are considered a final sale product and are not eligible for return (unless faulty). No exchanges, store credits, or refunds available on change of mind for products included in this promotion (this includes purchasing the wrong size).

Styles discounted to $99 or 129: Sales under this offer are considered a final sale product and are not eligible for return (unless faulty). No exchanges, store credits, or refunds available on change of mind for products included in this promotion (this includes purchasing the wrong size).


Sale Prices:

All sale prices are as marked online during the Online Promotion Period, and are as marked in-store during the Concept Store Promotion Period.

For this Promotion the sale prices will be in effect Online via Website Password from 4PM Sunday 9 November 2025 – 5PM Sunday 9 November 2025 (AEST), Online from 5PM Sunday 9 November 2025 – 8AM Wednesday 12 November 2025 (AEST), and in-store at FRANKIE4 Concept Stores (Australia) during store trading hours between Friday 7 November 2025 – Sunday 9 November 2025. During the Online Promotion Period, sale prices will be honoured in-store at FRANKIE4 Concept Stores and these Terms & Conditions apply to all purchases made throughout this period. No rainchecks or backdating of sale prices available for this promotion.

While great care has been taken to ensure accuracy of all prices and descriptions, we reserve the right to correct any errors and adjust prices, especially for GST, customs duty or other statutory charges that are out of our control.

Stock Availability:

All offers during the Promotion Period are available while stocks last. We are unable to hold stock aside during the Promotion Period. All available stock for the online event is loaded online, and for the in-store event is in-store. Stock will be sold on a ‘first in’ basis. If the stock is exhausted at all locations participating in the Promotion, this does mean that we have sold out. We will not be restocking during the Promotion Period. No rainchecks or backdating of sale prices available for this promotion.