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The official AU FRANKIE4 website—please be aware of scam sites

New Season Preview Party — An Exclusive In-Store Celebration On 11 Sep. Find out more.

Shop in-store for a chance to win a $1,000 voucher, this month only. *T&Cs apply

CHAPTER4 Book Club is coming to Canberra, find out more

Bestsellers just walked back in, shop the restock

General FAQs

What is the referral program?

Sign up to refer, share your unique link with friends, and when a friend makes their first purchase through your link, they’ll receive an exclusive discount and you’ll get a thank you reward too.

Who can become a referrer and how do I sign up?

Anyone can sign up to become a referrer, all you will need to sign up is a valid email address*. To sign up, simply complete the form above. Once you’ve got your unique referral link you can share it with friends, family, and colleagues. When someone makes their first-purchase through your referral link, you’ll receive a $25 discount as a thank you.

*The Refer a Friend Program is currently available within Australia and New Zealand only.

Recipient (New Customer) FAQs

What do I get when I use the referral link to purchase?

If you’re shopping with us for the first time, you’ll receive 25% off your first purchase if you use a friend’s referral link during launch week (Monday 28 July to 6AM Monday 4 August).

From 6AM Monday 4 August onwards, the standard offer is 15% off your first purchase when you use a referral link.

*T&Cs apply. Offer valid on full-priced footwear only (excludes Isla, Venice, and Limited Edition). See full T&Cs here.

How do I use the referral link?

When you click the referral link your friend sent you, you’ll be taken to a page where your unique discount code will appear. You’ll need to copy this code and enter it at checkout to redeem the offer.

You may be asked to verify your email before accessing your unique discount code. Once you've verified your email, you'll be able to follow the same process outlined above.

Is there a time limit to claim the referral offer?

Launch Week Offer: If you receive a referral link during launch week (Monday 28 July to 6AM Monday 4 August), your 25% off discount will expire at 11:59PM Sunday 3 August, or 24-hours after you receive the referral link — whichever gives you more time to redeem it.

If you don’t open or claim your referral link until after 6AM Monday 4 August, the increased 25% offer will still be honoured for up to 48 hours from when the referral email was originally sent.

  • If you claim the offer within the 48-hour window, the 25% off discount will be valid for 24 hours.
  • If you don't claim the offer within the 48-hour honour period and try to claim the offer once this timeframe has passed, you will receive the ongoing 15% off discount instead.

Standard Offer: If you receive a referral link after 6AM Monday 4 August, once you claim the offer (by verifying your email and getting your unique discount code), you’ll have 30 days to redeem it.

T&Cs apply. See here.

Can I still refer friends if I've used a referral link?

Yes, absolutely. Once you’ve placed your first order, you’re more than welcome to start referring friends of your own.
Just sign up through the form above, share your link, and enjoy a little reward each time someone shops through it. If you have any troubles signing up to become a referrer, please reach out to our Customer Care team for assistance.

Referrer FAQs

Who can I refer?

You can refer anyone; friends, family, colleagues. It’s important to note that only first-time customers are eligible to redeem the discount that you share with them through the referral link. Customers who’ve purchased with us can’t redeem the offer you share with them, but they can sign up to become a referrer and spread the word too.

How can I track when a friend has used my link / code?

Once a friend that you’ve referred has successfully placed an order via your referral link, you will receive your $25 discount via email.

How will I receive my reward?

Your $25 discount will be sent via email, to the email address that you signed up to become a referrer with. This voucher will be sent only once a friend has placed an order via your referral link.

When does my $25 voucher expire?

Your $25 discount will be valid for 90 days from the date of issue.

Where can I find my referral link?

Head to frankie4.com/pages/referrals and you should see your referral link on this page. If you have cleared your cache since signing up, or if you’re visiting on an alternate browser, you may be prompted to sign up again; in this case, simply enter the same email address as you signed up with originally, and your referral link will appear. If you’re still having trouble, reach out to our Customer Care team for further assistance.

My friend made a purchase, but I didn’t get my reward.

If you believe a friend has made a purchase through your referral link but you haven’t received your reward, please reach out to our Customer Care team for assistance.

Is there a limit to how many friends I can refer?

No, you can share your referral link with as many friends, family, and colleagues that you think will love the FRANKIE4 difference.

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