Terms &
Conditions

Terms &
Conditions

Mother's Day 2022

Terms & Conditions

Receive $25 off your next shoe purchase at FRANKiE4 with any shoe purchase made May 5 2022, 12:01 am AEST through May 8 2022, 11:59 pm AEST at frankie4.com or FRANKiE4 Concept Stores. The $25 off voucher will be sent to the customer’s email address used to make the initial purchase. The $25 off voucher is valid on shoes at frankie4.com or FRANKiE4 Concept Stores from May 9 2022, 12:01 am AEST through July 31 2022, 11:59 pm AEST. Not valid at any third-party site or location. Voucher cannot be applied to previous purchases or the purchase of gift vouchers/cards, socks or shoelaces and cannot be redeemed for cash or combined with any other offer. To redeem, enter voucher promo code at checkout. Limit one promo code per order/per person. Final sale items cannot be returned or exchanged. Terms are subject to change.

The Ultimate Sale

Definitions

"We", "Our" or "Us" means Frankie4 Holdings Pty Ltd, FrankieB Pty Ltd, Frankie4 Footwear NZ Ltd, collectively trading as Frankie4, Brisbane QLD 4068.

“Customer” means any person who purchases goods from FRANKiE4 footwear.

“Promotion” means all sale offers available during the Promotion Period.

“Promotion Period” is 6:00pm Tuesday, 29 March 2022 until 8:00am Friday, 1 April 2022 inclusive (AEST).

Styles 10-20% Off — Terms and Conditions

Below are the terms and conditions for all FRANKiE4 footwear styles and socks listed at 10% off and 20% off. These terms and conditions comply with The Consumer Guarantees Act (CGA).

Customers will receive a discounted price on sale items online during the Promotion Period.

Prices are as marked online during the Promotion Period. This promotion is not available at independent stockists.

Sale prices are valid from the first day of the Promotion Period and cannot be backdated for a refund or credit.

Any product(s) which are purchased at a discounted price of 10-20% off during the Promotion Period may be returned in accordance with FRANKiE4 footwear refund terms and consumer law. This entitles the customer to a refund or store credit for the returned product(s) less the discount received.

Styles Greater than 20% Off — Terms and Conditions

Below are the terms and conditions for all FRANKiE4 footwear styles that are listed at a discount greater than 20% off. These terms and conditions comply with The Consumer Guarantees Act (CGA).

Customers will receive a discounted price on sale items online during the Promotion Period.

Prices are as marked online during the Promotion Period. This promotion is not available at independent stockists.

Sale prices are valid from the first day of the Promotion Period and cannot be backdated for a refund or credit.

All sales under this offer are final. No refunds, exchanges or credit notes are available on change of mind for products included in this offer (this includes purchasing an incorrect size).

Stock Availability

All offers during the Promotion Period are valid while stocks last. However, unforeseen problems or unexpected demand may occasionally result in stock being unavailable.

While great care has been taken to ensure accuracy of all prices and descriptions, we reserve the right to correct any errors and adjust prices, especially for GST, customs duty or other statutory charges that are out of our control.

PLEASE NOTE:

  • We are not able to amend or change existing orders. Once your order is confirmed, we are unable to update delivery addresses, sizes or styles purchased.
  • Items included in your online cart are not held stock and inventory may be sold before you complete the purchase process.
  • No rain checks are available for styles that are restocked in future.

We reserve the right to change the terms and conditions at any time to reflect changes to the law or changes to our services.

Use of Discount Codes

Other promotional offers or discounts will not be valid on sale styles (including socks). This includes, and is not limited to birthday discounts, review discounts, professional privilege or any other promotional discount codes.

Teacher Appreciation Term Competition

Definitions

“Competition” means the opportunity to go into the draw to attempt to win a Prize in accordance with these Terms and Conditions.

“Competition Period” means the period from 4:00pm (AEST) on 12 July 2021 to 11:59pm on 19 September 2021.

“Eligible Entry” means an entry which complies with the requirements.

“Eligible Person” means an individual who:

(a) is over 18 years of age

(b) is not a Non Eligible Person; and

(c) submits an Eligible Entry.

“Non-Eligible Person” means the following:

(a) the employees, suppliers and contractors of FRANKiE4 footwear

(b) any spouse, child, de facto or any other person living at the same premises as any of the persons mentioned in paragraph (a).

“Participant” means any person who participates in the Competition.

“Prize” means two (2) of twenty (20) FRANKiE4 footwear shoes, of the Prize Winner’s choice from the current, in-stock shoes at the time of selection, valued at a maximum of $800 per Prize.

“We”, “Our” and “FRANKiE4” means Frankie4 Holdings Pty Ltd, FrankieB Pty Ltd, Frankie4 Footwear NZ Ltd, collectively trading as Frankie4, Brisbane QLD 4068.

Participation in the Competition

By participating in the Competition, the Participant agrees to these Terms and Conditions.

All Competition entries are the property of the Promoter.

To participate in the Competition, the Participant must be an Eligible Person who submits an Eligible Entry during the Competition Period.

There is a limit of one (1) entry per Participant during the Promotion Period.

To enter the Competition, the Eligible Person must during the Competition Period:

(a) visit FRANKiE4 footwear’s website (www.frankie4.com) to enter; and

(b) complete all details on the online entry form including Name, Email, Phone number and answering the questions provided during the Competition Period (“Eligible Entry”).

The Competition 

The Competition will be conducted by FRANKiE4 footwear during the Competition Period. The Competition will end on expiration of the Competition Period.

Eligibility

The Competition is only open to Eligible Persons.

We reserve the right, at any time, to verify the eligibility of any Participant (including a Participant’s identity and age) and to disqualify any Participant who does not comply strictly with these Terms and Conditions or who tampers with the entry process.

The Prize

There will be ten (10) Prizes of two (2) pairs of FRANKiE4 footwear shoes and ten (10) winners of the Prizes (Prize Winner).

The Prizes are not refundable and cannot be taken as cash. Exchanges are available, as long as shoes adhere to Our Return Policy and arrangement is made over email.

Prizes can be distributed to friends and family at the winner's discretion. This arrangement must be made via email.

Each Eligible Entry by an Eligible Person will be entered into the Competition.

The first (1) Eligible Entry selected by FRANKiE4 on the following dates; 19 July, 26 July, 2 August, 9 August, 16 August, 23 August, 30 August, 6 September, 13 September, 20 September 2021 AEST will each win a Prize.

We will use reasonable efforts to notify the Prize Winner via entry details (ie phone, email, address) to arrange delivery or collection of the Prize.

A Participant claiming to be a Prize Winner will be required to provide proof of identity and proof of Eligible Entry.

If despite reasonable efforts we are unable to locate or contact a Prize Winner to arrange collection prior to 5:00pm AEST Friday 1 October 2021, the Prize will be forfeited. No new Prize Winners will be issued.

We will publish the results of the Competition weekly on the @frankie4footwear Instagram account and frankie4.footwear Facebook account via stories and/or posts. By participating in the Competition, the Participant gives their consent for their personal details to be published in the manner prescribed in this clause if they are the recipient of a Prize.

The Prize winner consents to Us using their name, likeness, image and voice for an unlimited period and without remuneration for marketing and publicity use.

Privacy

Under the Privacy Act 1998 (Cth), We must notify Participants of certain matters when We collect personal information about them including how We plan to use or disclose it. If a Participant chooses to enter or take part in the Competition, the Participant will be required to provide Us with personal information about themselves such as the Participant’s name.

We will collect, use and disclose personal information which the Participant has provided for the purpose of carrying out the Competition (including in general for notification and promotion of Prizes) and for the purpose of adding the Participant’s details to Our Database. We may also use it in promotional material associated with the promotion, and to keep you informed about Our special offers, products and services.

For more information about how We handle personal information, including how to seek access to and correction of the information We hold, how to complain about a privacy breach, and how to opt out of receiving direct marketing, see our Privacy Policy.

By entering the Competition, the Participant consents to the collection, use and disclosure of his or her personal information in the manner outlined in these Terms and Conditions.

We reserve the right (subject to state/territory regulations) to vary the terms of, or terminate, this Competition at any time at Our absolute discretion without liability to any Participant or other person. We will not award any Prize if the Competition is terminated for whatever reason. If the Competition is not capable of being conducted due to circumstances beyond the Our control, including due to any technical or communications problems, We reserve the right to amend, suspend or cancel the Competition subject to approval from any relevant authority.

Vouchers

FRANKiE4 Review Coupon Offer

Below are the terms & conditions surrounding FRANKiE4 Product Review Coupon Offer. FRANKiE4 Footwear reserves the right to adjust these terms & conditions without prior notice.
 
Only one coupon ($25) will be issued per review. Review requests to online Customers are not guaranteed on all orders. Coupons are issued regardless of review content or star rating. Customers submitting reviews consent for these to be published on our website and to be used in our marketing. Coupon valid for footwear only. Coupon valid for current available stock only. $25 Coupons will be sent to customers who only wrote a review through the email sent to them. Coupons are valid for 30 days after the issue date. No extensions on coupon. Coupons are valid for one time use. Not redeemable for cash or store credit. Coupons are not to be used in conjunction with any other offer. Maximum of 1 coupon valid per pair of shoes purchased. Multiple coupons cannot be redeemed on the same pair of shoes purchased. Coupons can be used online or in-store at our concept stores. Coupon codes must be used at checkout online. Coupon code emails must be shown to staff when purchasing in store. Coupons are not valid to be used with our independent stockists. Coupon emails can be forwarded to friends and family as a gift. Coupon amount is not refundable in cash if purchased products are returned.
 
If you have YOTPO coupons from before this March 2020 update, you will be able to use before they expire.
 
Updated March 2020

FRANKiE4 Gift Vouchers

Vouchers not redeemable for cash - voucher code will expire 3 years from purchase date - vouchers can be used on multiple purchases online /in store until full amount has been redeemed - vouchers are not able to be extended - available online at www.frankie4.com.au (please use unique code) or in store at our Concept Stores (Brisbane & Sydney). No discount or offer can be used for the purchase of Gift Vouchers.

FRANKiE4 Birthday Voucher

Offer valid for 30 days after sent date. Valid for one use only. Vouchers not redeemable for cash. Vouchers are not able to be extended. Available for use online at www.frankie4.com.au (please use unique code at checkout) or instore. Not in conjunction with any other offer, Vouchers acceptable on full price product only. Maximum of 1 coupon valid per pair of shoes purchased. Multiple coupons cannot be redeemed on the same pair of shoes purchased. Not valid at independent stockists. Voucher is redeemable for footwear only.

Professionals Privilege Code

Special discount codes can take up to 2-3 business days to be sent. By signing up to our database you are agree to receive emails from us. Available for use online at www.frankie4.com.au (please use unique code at checkout) or instore. Not in conjunction with any other offer, Vouchers acceptable on full price product only. Not valid at independent stockists. Voucher is redeemable for footwear only.

FRANKiE4 Ballet Flat Survey Offer

Below are the terms & conditions surrounding FRANKiE4 Ballet Flat Survey Offer. FRANKiE4 Footwear reserves the right to adjust these terms & conditions without prior notice.
 
Only one voucher ($25) will be issued per survey completion, per customer. Vouchers are issued regardless of survey responses. Customers submitting survey responses consent for these to be anonymised and used internally at FRANKiE4. Voucher valid for in-stock footwear only. Vouchers are valid for one time use and are not redeemable for cash or store credit. Vouchers are not to be used in conjunction with any other offer. Vouchers can be used online or instore at our concept stores. Vouchers are not valid to be used with our independent stockists. Voucher amount is not refundable in cash if purchased products are returned.

Cleaning your Duty Footwear

Disclaimer

The testing we have conducted is with products recommended by the World Health Organisation for what should effectively kill the virus off surfaces when used correctly. The listed disinfectants and techniques are suggestions only, based on our in-house testing. FRANKiE4 holds no responsibility if you are unable to successfully disinfect your footwear of Covid-19 or any other virus, bacteria or the like.  

Please note: applying disinfecting products, such as bleach, may result in the signs of wear showing sooner than we would normally expect from our leather products.

FRANKiE4 holds no responsibility for discolouration, drying, or wrinkling of the leather noticeably sooner than normal due to the use of disinfecting products. FRANKiE4 holds no responsibility if disinfecting your footwear reduces the longevity of your footwear.

If you are disinfecting your footwear we strongly suggest nourishing the leathers to help moisturise and rejuvenate the colour. 

The following FRANKiE4 styles, leathers and colourways have been tested and the listed products and techniques should be considered:
- ADDi Black/White, Black/Black
- BiLLiE Black
- WiNNiE Navy, Black
- TAMBO Black/Speckle
- NAT Black/Black, Black/White
- WiNNiE Black
- ELLiE Black, Navy
- SOPHiE Navy
- JACKiE Navy

We have only performed the disinfecting techniques and products on selected FRANKiE4 styles and leathers. We have not tested all FRANKiE4 leathers or materials.

If you are disinfecting your footwear we suggest sticking explicitly to the dilutions and products we have listed.

We recommend performing a small patch test first, before cleaning your entire shoe. If you are not confident with how to go about disinfecting your shoes please get in contact with our customer care team prior on info@frankie4.com.au or live chat on our website.

FRANKiE4 footwear will not be held responsible should your footwear be damaged in the process of disinfecting - the listed disinfectants and techniques are suggestions only, based on our in-house testing.

General

Virtual Shopping Assistant

  • We reserve the right to refuse the booking of, or immediately end an appointment if there has been inappropriate, misleading, or abusive behaviour, or if there has been a constant cancellation of bookings.
  • All appointments booked are subject to availability. We endeavour to keep every appointment without changes. If, for any reason, we are unable to keep our booked appointment we will contact you as soon as reasonably possible.
  • As our booking times may be back to back, if you are late for your 15-minute appointment we will make every effort to accommodate you however, we may need to contact you to make an alternative appointment time.
  • We may record the video call for quality, training, and monitoring purposes.

FRANKiE4 Sole Champ™ program

For an entry into the Sole Champ™ Program, you must:

  1.    Complete the Sole Champ™ application form provided and opt-in to receive Health Professional database emails including your own discount code, special offers, new releases and notifications of FRANKiE4 restocks.
  2.    Agree to provide a testimonial of your experience with your FRANKiE4 shoes. In addition, provide a full-length photo of yourself wearing your selected FRANKiE4 shoes, ensuring the shoes (and space) are reasonably clean, the image is clear and includes your face.
  3.    Agree that you will provide both your testimonial and photo within 4 weeks of receiving your shoes.
  4.    Give permission for these submissions to be used by FRANKiE4 footwear for marketing purposes on social media, emails and our websites. Please note, not all testimonials and images will be featured.

Your request to be considered to receive a complimentary pair of shoes is subject to approval and not an automatic process. A representative of FRANKiE4 footwear chooses the Sole Champs at random and will contact the successful entrants directly to notify. There is no cost involved with this program. For each round, a certain number of new sole champs will be selected and announced on social media, as advised by FRANKiE4. Chosen sole champs will be sent a link to a range of FRANKiE4 shoes specific to this program. You may select one (1) complementary pair of shoes from this collection which will be dispatched directly to you. Please note that each style is subject to stock availability. The intention is for you to wear your shoes throughout your day as a Health Professional, predominantly within your workplace. We understand that our amazing Health Professionals are busy people, so if you feel as though you will not have time to commit to these terms, please withdraw your entry. If you do agree to these terms, please submit your entry and you will go into the draw to become a FRANKiE4 Sole Champ™. Once entered, you will be in the draw for future rounds, and only rounds in which we are calling your profession. If you are randomly selected as a Sole Champ, your entry will be taken out for future rounds as you are not able to be selected again.

 Complimentary shoes cannot be transferred or redeemed for online store credit or cash. No rain checks. This offer cannot be used in conjunction with any other offer. Our normal FRANKiE4 returns policy applies to all complimentary shoes. The intention of this program is simply for FRANKiE4 and their customers’ benefit, therefor FRANKiE4 will not disclose any of the provided information from your entry to external businesses/persons.

This round is open to Australian residents only.

FRANKiE4 reserves the right to withdraw this offer at any time without notice.

FRANKiE4 Survey Giveaway

3 winners (total) will be selected after entries close on Wednesday 28th April at 12pm, AEST and will be notified via email. Winners can choose their pair from a selected FRANKiE4 range and are subject to stock availability. Complimentary shoes cannot be transferred, or redeemed for online store credit or cash. No rainchecks. This offer cannot be used in conjunction with any other offer. Normal returns policy applies to all complimentary shoes. FRANKiE4 reserves the right to withdraw this offer at any time without notice.

Afterpay, Zip Pay and Klarna

Payment methods Afterpay, Zip Pay and Klarna are available only when order value is over $100 (exclusive of shipping).