Terms &
Conditions

Terms &
Conditions

Sale Items

Sale Items

Definitions

“We”, “Our” or “Us” means Frankie4 Holdings Pty Ltd, FrankieB Pty Ltd, Frankie4 Footwear NZ Ltd, collectively trading as Frankie4, Brisbane QLD 4068.

“Customer” means any person who purchases goods from FRANKiE4 footwear.

“Promotion” means all sale offers available during the Promotion Period.

Promotion Period” is 6.00am 26 December 2020 until 6:00am 27 December 2020 inclusive (AEST).

20% OFF Terms and Conditions

Below are the terms and conditions surrounding the FRANKiE4 footwear 20% off products. These terms and conditions comply with Australian Consumer Law.

Customers will receive a discounted price on selected advertised products in-store and online during the Promotion Period.

Prices are as marked online and in-store during the Promotion Period. This promotion is not available at independent stockists.  

This offer is not valid in conjunction with any other promotion or discount. This includes, and is not limited to: birthday discounts, review vouchers, professional privilege or any other promotional discount codes.

Sale prices are valid from the first day of the Promotion Period and can not be back dated for a refund or credit.

Any product(s) which are purchased at the discounted price of 20% off during the Promotion Period may be returned in accordance with the FRANKiE4 standard refund terms and conditions and consumer law, to receive a refund or store credit for the amount of the returned product(s) less the discount received.

30% OFF Terms and Conditions

Below are the terms and conditions surrounding the FRANKiE4 footwear 30% off products. These terms and conditions comply with Australian Consumer Law.

Customers will receive a discounted price on selected advertised products in-store and online during the Promotion Period.

Prices are as marked online and in-store during the Promotion Period. This promotion is not available at independent stockists.  

This offer is not valid in conjunction with any other promotion or discount. This includes, and is not limited to: birthday discounts, review vouchers, professional privilege or any other promotional discount codes.

Sale prices are valid from the first day of the Promotion Period and can not be back dated for a refund or credit.

All sales under this offer are final. No refund, exchanges or credit notes are available on change of mind for products included in this offer (this includes purchasing the wrong size).

Products priced $99, $129 and $150 Terms and Conditions

Below are the terms and conditions surrounding the FRANKiE4 footwear $99, $129 and $150 products. These terms and conditions comply with Australian Consumer Law.

Customers will receive a discounted price on selected advertised products in-store and online during the Promotion Period.

Prices are as marked online and in-store during the Promotion Period. This promotion is not available at independent stockists.  

This offer is not valid in conjunction with any other promotion or discount. This includes, and is not limited to: birthday discounts, review vouchers, professional privilege or any other promotional discount codes.

Sale prices are valid from the first day of the Promotion Period and can not be back dated for a refund or credit.

All sales under this offer are final. No refund, exchanges or credit notes are available on change of mind for products included in this offer (this includes purchasing the wrong size).

Stock Availability

All offers during the Promotion Period are valid while stocks last, sorry no rain checks.

All items advertised are available at time of the offer. However, unforeseen problems or unexpected demand may occasionally result in stock being unavailable.

While great care has been taken to ensure accuracy of all prices and descriptions, we reserve the right to correct any errors and adjust prices, especially for GST, customs duty or other statutory charges that are out of our control.

PLEASE BE AWARE:

  • We are not able to amend or change existing orders. Once your order is confirmed, we are unable to update delivery addresses, sizes or styles purchased.
  • Items included in your online cart are not held stock and inventory may be sold before you complete the purchase process.
  • No rain checks available for styles that are restocked in future.

We reserve the right to change the terms and conditions at any time to reflect changes to the law or changes to our services.

Coupons

This Promotion is not available in conjunction with any other special, discount, promotional offer or offers unless otherwise stated. This includes and is not limited to: birthday coupons, review coupons, professional coupons.

Definitions

“We”, “Our” or “Us” means Frankie4 Holdings Pty Ltd, FrankieB Pty Ltd, Frankie4 Footwear NZ Ltd, collectively trading as Frankie4, Brisbane QLD 4068.

“Customer” means any person who purchases goods from FRANKiE4 footwear.

“Promotion” means all sale offers available during the Promotion Period.

Promotion Period” is 6.00am 26 December 2020 until 6:00am 27 December 2020 inclusive (AEST).

20% OFF Terms & Conditions

Below are the terms and conditions surrounding the FRANKiE4 footwear 20% off products. These terms and conditions comply with Australian Consumer Law.

Customers will receive a discounted price on selected advertised products in-store and online during the Promotion Period.

Prices are as marked online and in-store during the Promotion Period. This promotion is not available at independent stockists.  

This offer is not valid in conjunction with any other promotion or discount. This includes, and is not limited to: birthday discounts, review vouchers, professional privilege or any other promotional discount codes.

Sale prices are valid from the first day of the Promotion Period and can not be back dated for a refund or credit.

Any product(s) which are purchased at the discounted price of 20% off during the Promotion Period may be returned in accordance with the FRANKiE4 standard refund terms and conditions and consumer law, to receive a refund or store credit for the amount of the returned product(s) less the discount received.

30% OFF Terms & Conditions

Below are the terms and conditions surrounding the FRANKiE4 footwear 30% off products. These terms and conditions comply with Australian Consumer Law.

Customers will receive a discounted price on selected advertised products in-store and online during the Promotion Period.

Prices are as marked online and in-store during the Promotion Period. This promotion is not available at independent stockists.  

This offer is not valid in conjunction with any other promotion or discount. This includes, and is not limited to: birthday discounts, review vouchers, professional privilege or any other promotional discount codes.

Sale prices are valid from the first day of the Promotion Period and can not be back dated for a refund or credit.

All sales under this offer are final. No refund, exchanges or credit notes are available on change of mind for products included in this offer (this includes purchasing the wrong size).

Products priced $99, $129 and $150 Terms & Conditions

Below are the terms and conditions surrounding the FRANKiE4 footwear $99, $129 and $150 products. These terms and conditions comply with Australian Consumer Law.

Customers will receive a discounted price on selected advertised products in-store and online during the Promotion Period.

Prices are as marked online and in-store during the Promotion Period. This promotion is not available at independent stockists.  

This offer is not valid in conjunction with any other promotion or discount. This includes, and is not limited to: birthday discounts, review vouchers, professional privilege or any other promotional discount codes.

Sale prices are valid from the first day of the Promotion Period and can not be back dated for a refund or credit.

All sales under this offer are final. No refund, exchanges or credit notes are available on change of mind for products included in this offer (this includes purchasing the wrong size).

Stock Availability

All offers during the Promotion Period are valid while stocks last, sorry no rain checks.

All items advertised are available at time of the offer. However, unforeseen problems or unexpected demand may occasionally result in stock being unavailable.

While great care has been taken to ensure accuracy of all prices and descriptions, we reserve the right to correct any errors and adjust prices, especially for GST, customs duty or other statutory charges that are out of our control.

PLEASE BE AWARE:

  • We are not able to amend or change existing orders. Once your order is confirmed, we are unable to update delivery addresses, sizes or styles purchased.
  • Items included in your online cart are not held stock and inventory may be sold before you complete the purchase process.
  • No rain checks available for styles that are restocked in future.

We reserve the right to change the terms and conditions at any time to reflect changes to the law or changes to our services.

Coupons

This Promotion is not available in conjunction with any other special, discount, promotional offer or offers unless otherwise stated.

This includes and is not limited to: birthday coupons, review coupons, professional coupons.

Vouchers

Vouchers

FRANKiE4 Review Coupon Offer

Below are the terms & conditions surrounding FRANKiE4 Product Review Coupon Offer. FRANKiE4 Footwear reserves the right to adjust these terms & conditions without prior notice.
 
Only one coupon ($25) will be issued per review. Review requests to online Customers are not guaranteed on all orders. Coupons are issued regardless of review content or star rating. Customers submitting reviews consent for these to be published on our website and to be used in our marketing. Coupon valid for footwear only. Coupon valid for current available stock only. $25 Coupons will be sent to customers who only wrote a review through the email sent to them. Coupons are valid for 30 days after the issue date. No extensions on coupon. Coupons are valid for one time use. Not redeemable for cash or store credit. Coupons are not to be used in conjunction with any other offer. Maximum of 1 coupon valid per pair of shoes purchased. Multiple coupons cannot be redeemed on the same pair of shoes purchased. Coupons can be used online or in-store at our concept stores. Coupon codes must be used at checkout online. Coupon code emails must be shown to staff when purchasing in store. Coupons are not valid to be used with our independent stockists. Coupon emails can be forwarded to friends and family as a gift. Coupon amount is not refundable in cash if purchased products are returned.
 
If you have YOTPO coupons from before this March 2020 update, you will be able to use before they expire.
 
Updated March 2020

FRANKiE4 Gift Vouchers

Vouchers not redeemable for cash - voucher code will expire 3 years from purchase date - vouchers can be used on multiple purchases online /in store until full amount has been redeemed - vouchers are not able to be extended - available online at www.frankie4.com.au (please use unique code) or in store at our Concept Stores (Brisbane & Sydney) - No discount or offer to be used for purchase of Gift Voucher.

FRANKiE4 Birthday Voucher

Offer valid for 30 days after sent date. Valid for one use only. Vouchers not redeemable for cash. Vouchers are not able to be extended. Available online at www.frankie4.com.au (please use unique code at checkout) or in store at our Concept Stores: 260 Moggill Rd, Indooroopilly QLD, 110 Maygar St, Windsor QLD or 686 Military Rd, Mosman NSW. Not in conjunction with any other offer, Vouchers acceptable on full price product only. Maximum of 1 coupon valid per pair of shoes purchased. Multiple coupons cannot be redeemed on the same pair of shoes purchased. Not valid at independent stockists. Voucher is redeemable off footwear only, cannot be used on socks or nail polish.

Professionals Privilege Code

Special discount codes can take up to 2-3 business days to be sent. By signing up to our database you are agree to receive emails from us. Discount codes are not to be used in conjunction with any other offer. Codes can only be used online and at FRANKiE4 concept stores (Brisbane & Sydney). This code cannot be used on sale items. Code cannot be used on sockettes or nail polish.

Cleaning your Duty Footwear

Disclaimer

The testing we have conducted is with products recommended by the World Health Organisation for what should effectively kill the virus off surfaces when used correctly. The listed disinfectants and techniques are suggestions only, based on our in-house testing. FRANKiE4 holds no responsibility if you are unable to successfully disinfect your footwear of Covid-19 or any other virus, bacteria or the like.  

Please note: applying disinfecting products, such as bleach, may result in the signs of wear showing sooner than we would normally expect from our leather products.

FRANKiE4 holds no responsibility for discolouration, drying, or wrinkling of the leather noticeably sooner than normal due to the use of disinfecting products. FRANKiE4 holds no responsibility if disinfecting your footwear reduces the longevity of your footwear.

If you are disinfecting your footwear we strongly suggest nourishing the leathers to help moisturise and rejuvenate the colour. 

The following FRANKiE4 styles, leathers and colourways have been tested and the listed products and techniques should be considered:
- ADDi Black/White, Black/Black
- BiLLiE Black
- WiNNiE Navy, Black
- TAMBO Black/Speckle
- NAT Black/Black, Black/White
- WiNNiE Black
- ELLiE Black, Navy
- SOPHiE Navy
- JACKiE Navy

We have only performed the disinfecting techniques and products on selected FRANKiE4 styles and leathers. We have not tested all FRANKiE4 leathers or materials.

If you are disinfecting your footwear we suggest sticking explicitly to the dilutions and products we have listed.

We recommend performing a small patch test first, before cleaning your entire shoe. If you are not confident with how to go about disinfecting your shoes please get in contact with our customer care team prior on info@frankie4.com.au or live chat on our website.

FRANKiE4 footwear will not be held responsible should your footwear be damaged in the process of disinfecting - the listed disinfectants and techniques are suggestions only, based on our in-house testing.

General

FRANKiE4 Review Coupon Offer

Below are the terms & conditions surrounding FRANKiE4 Product Review Coupon Offer. FRANKiE4 Footwear reserves the right to adjust these terms & conditions without prior notice.
 
Only one coupon ($25) will be issued per review. Review requests to online Customers are not guaranteed on all orders. Coupons are issued regardless of review content or star rating. Customers submitting reviews consent for these to be published on our website and to be used in our marketing. Coupon valid for footwear only. Coupon valid for current available stock only. $25 Coupons will be sent to customers who only wrote a review through the email sent to them. Coupons are valid for 30 days after the issue date. No extensions on coupon. Coupons are valid for one time use. Not redeemable for cash or store credit. Coupons are not to be used in conjunction with any other offer. Maximum of 1 coupon valid per pair of shoes purchased. Multiple coupons cannot be redeemed on the same pair of shoes purchased. Coupons can be used online or in-store at our concept stores. Coupon codes must be used at checkout online. Coupon code emails must be shown to staff when purchasing in store. Coupons are not valid to be used with our independent stockists. Coupon emails can be forwarded to friends and family as a gift. Coupon amount is not refundable in cash if purchased products are returned.
 
If you have YOTPO coupons from before this March 2020 update, you will be able to use before they expire.
 
Updated March 2020

FRANKiE4 Gift Vouchers

Vouchers not redeemable for cash - voucher code will expire 3 years from purchase date - vouchers can be used on multiple purchases online /in store until full amount has been redeemed - vouchers are not able to be extended - available online at www.frankie4.com.au (please use unique code) or in store at our Concept Stores (Brisbane & Sydney) - No discount or offer to be used for purchase of Gift Voucher.

FRANKiE4 Birthday Voucher

Offer valid for 30 days after sent date. Valid for one use only. Vouchers not redeemable for cash. Vouchers are not able to be extended. Available online at www.frankie4.com.au (please use unique code at checkout) or in store at our Concept Stores: 260 Moggill Rd, Indooroopilly QLD, 110 Maygar St, Windsor QLD or 686 Military Rd, Mosman NSW. Not in conjunction with any other offer, Vouchers acceptable on full price product only. Maximum of 1 coupon valid per pair of shoes purchased. Multiple coupons cannot be redeemed on the same pair of shoes purchased. Not valid at independent stockists. Voucher is redeemable off footwear only, cannot be used on socks or nail polish.

Professionals Privilege Code

Special Discount codes can take up to 2-3 business days to be sent. By signing up to our database you are agree to receive emails from us. Discount codes are not to be used in conjunction with any other offer. Maximum of 1 coupon valid per pair of shoes purchased. Multiple coupons cannot be redeemed on the same pair of shoes purchased. Codes can only be used online and concept stores (Brisbane & Sydney). This code cannot be used on sale items. Code cannot be used on sockettes or nail polish.

Cleaning your Duty Footwear

Disclaimer

The testing we have conducted is with products recommended by the World Health Organisation for what should effectively kill the virus off surfaces when used correctly. The listed disinfectants and techniques are suggestions only, based on our in-house testing. FRANKiE4 holds no responsibility if you are unable to successfully disinfect your footwear of Covid-19 or any other virus, bacteria or the like.  

Please note: applying disinfecting products, such as bleach, may result in the signs of wear showing sooner than we would normally expect from our leather products.

FRANKiE4 holds no responsibility for discolouration, drying, or wrinkling of the leather noticeably sooner than normal due to the use of disinfecting products. FRANKiE4 holds no responsibility if disinfecting your footwear reduces the longevity of your footwear.

If you are disinfecting your footwear we strongly suggest nourishing the leathers to help moisturise and rejuvenate the colour. 

The following FRANKiE4 styles, leathers and colourways have been tested and the listed products and techniques should be considered:
- ADDi Black/White, Black/Black
- BiLLiE Black
- WiNNiE Navy, Black
- TAMBO Black/Speckle
- NAT Black/Black, Black/White
- WiNNiE Black
- ELLiE Black, Navy
- SOPHiE Navy
- JACKiE Navy

We have only performed the disinfecting techniques and products on selected FRANKiE4 styles and leathers. We have not tested all FRANKiE4 leathers or materials.

If you are disinfecting your footwear we suggest sticking explicitly to the dilutions and products we have listed.

We recommend performing a small patch test first, before cleaning your entire shoe. If you are not confident with how to go about disinfecting your shoes please get in contact with our customer care team prior on info@frankie4.com.au or live chat on our website.

FRANKiE4 footwear will not be held responsible should your footwear be damaged in the process of disinfecting - the listed disinfectants and techniques are suggestions only, based on our in-house testing.

Virtual Shopping Assistant

  • We reserve the right to refuse the booking of, or immediately end an appointment if there has been inappropriate, misleading, or abusive behaviour, or if there has been a constant cancellation of bookings.
  • All appointments booked are subject to availability. We endeavour to keep every appointment without changes. If, for any reason, we are unable to keep our booked appointment we will contact you as soon as reasonably possible.
  • As our booking times may be back to back, if you are late for your 15-minute appointment we will make every effort to accommodate you however, we may need to contact you to make an alternative appointment time.
  • We may record the video call for quality, training, and monitoring purposes.

FRANKiE4 Sole Champ™ program

For an entry into the Sole Champ™ program, you must:

  1. Complete the Sole Champ™ application form provided and opt-in to receive Health Professional database emails, including discount codes, special offers, new releases and FRANKiE4 footwear events.

  2. Agree to provide a testimonial of your experience with your FRANKiE4 shoes. In addition, provide a full-length photo of yourself wearing your selected FRANKiE4 shoes, ensuring the shoes (and space) are reasonably clean, the image is clear and includes your face.

  3. Agree that you will provide both testimonial and photo within 4 weeks of receiving your shoes.

  4. Give permission for these submissions to be used by FRANKiE4 footwear for marketing purposes on social media, emails and our websites. Please note, not all testimonials and images will be featured.

Your request to be considered to receive a complimentary pair of shoes to trial is subject to approval and not an automatic process. A representative of FRANKiE4 footwear chooses the sole champs at random and will contact the successful entrants directly to notify. There is no cost involved with this program. Chosen sole champs will be sent a link to a range of FRANKiE4 shoes specific to this program. You may select one (1) complementary pair of shoes from this collection which will be dispatched to you. The intention is for you to wear your shoes throughout your day as a Health Professional. We understand that our amazing Health Professionals are busy people, so if you feel as though you will not have time to commit to these terms, please withdraw your entry. If you do agree to these terms, please submit your entry and you will go into the draw to become a FRANKiE4 Sole Champ™. Once entered, you will be in the draw for each individual round, and only rounds in which we are calling your profession. If you are randomly selected as a Sole Champ™, your entry will be taken out for future rounds as you are not able to be selected again.


40 winners (total) will be selected and announced shortly after entries close on January 29th. This competition is open to Australian entrants only. sole champs can select from a limited FRANKiE4 range chosen specifically for this program and subject to stock availability. Complimentary shoes cannot be transferred, or redeemed for online store credit or cash. No rainchecks. This offer cannot be used in conjunction with any other offer. Normal returns policy applies to all complimentary shoes. FRANKiE4 reserves the right to withdraw this offer at any time without notice.

General

Virtual Shopping Assistant

  • We reserve the right to refuse the booking of, or immediately end an appointment if there has been inappropriate, misleading, or abusive behaviour, or if there has been a constant cancellation of bookings.
  • All appointments booked are subject to availability. We endeavour to keep every appointment without changes. If, for any reason, we are unable to keep our booked appointment we will contact you as soon as reasonably possible.
  • As our booking times may be back to back, if you are late for your 15-minute appointment we will make every effort to accommodate you however, we may need to contact you to make an alternative appointment time.
  • We may record the video call for quality, training, and monitoring purposes.

FRANKiE4 Sole Champ™ program

For an entry into the Sole Champ™ program, you must:

  1. Complete the Sole Champ™ application form provided and opt-in to receive Health Professional database emails, including discount codes, special offers, new releases and FRANKiE4 footwear events.

  2. Agree to provide a testimonial of your experience with your FRANKiE4 shoes. In addition, provide a full-length photo of yourself wearing your selected FRANKiE4 shoes, ensuring the shoes (and space) are reasonably clean, the image is clear and includes your face.

  3. Agree that you will provide both testimonial and photo within 4 weeks of receiving your shoes.

  4. Give permission for these submissions to be used by FRANKiE4 footwear for marketing purposes on social media, emails and our websites. Please note, not all testimonials and images will be featured.

Your request to be considered to receive a complimentary pair of shoes to trial is subject to approval and not an automatic process. A representative of FRANKiE4 footwear chooses the sole champs at random and will contact the successful entrants directly to notify. There is no cost involved with this program. Chosen sole champs will be sent a link to a range of FRANKiE4 shoes specific to this program. You may select one (1) complementary pair of shoes from this collection which will be dispatched to you. The intention is for you to wear your shoes throughout your day as a Health Professional. We understand that our amazing Health Professionals are busy people, so if you feel as though you will not have time to commit to these terms, please withdraw your entry. If you do agree to these terms, please submit your entry and you will go into the draw to become a FRANKiE4 Sole Champ™. Once entered, you will be in the draw for each individual round, and only rounds in which we are calling your profession. If you are randomly selected as a Sole Champ, your entry will be taken out for future rounds as you are not able to be selected again.

40 winners (total) will be selected and announced shortly after entries close on January 29th. This competition is open to Australian entrants only. sole champs can select from a limited FRANKiE4 range chosen specifically for this program and subject to stock availability. Complimentary shoes cannot be transferred, or redeemed for online store credit or cash. No rainchecks. This offer cannot be used in conjunction with any other offer. Normal returns policy applies to all complimentary shoes. FRANKiE4 reserves the right to withdraw this offer at any time without notice.