Terms & Conditions

TERMS AND CONDITIONS

Afterpay, Zip Pay and Klarna

Payment methods Afterpay, Zip Pay and Klarna are available only when order value is over $150 (exclusive of shipping).

Limited Edition Collection

The products in the Limited Edition collection are produced in limited quantities and will be available only while stock lasts. We will not be restocking these items once they have sold out. The Limited Edition collection consist of the following products: Liberty Black Ltd Edt, Franklin Black Ltd Edt, Marlow Black Ltd Edt.

Each item in the Limited Edition collection is crafted with unique design elements, materials, or features that distinguish from our regular product line.

No discounts, promotional offers, or other offers are eligible for redemption towards the purchase of products within the Limited Edition collection. The pricing of these products is fixed and reflects their exclusivity and craftsmanship.

30-day return policy applies. If returning your shoes via post, the shoes and shoebox must be returned in the original external postage box to protect the product in transit. All accompanying materials must be returned.

To view full Terms of Service, please click here.

Return Policy

To view our Return Policy, see here.

Standard Discount Terms and Conditions

Discount codes, vouchers, and coupons are valid for the specified amount, specified usage period, and specified number of uses only. Expiry date will apply. See discount code/voucher/coupon for specific details.

Discount codes, vouchers, and coupons are valid for use online at frankie4.com and in-store at FRANKIE4 Concept Stores, unless otherwise specified.

Discount codes, vouchers, and coupons must be applied at the checkout, for offer to apply.

Discount codes, vouchers, and coupons cannot be redeemed in conjunction with any other offer, discount, or promotion.

Discount codes, vouchers, and coupons cannot be redeemed for cash or backdated on other purchases.

Discount codes, vouchers, and coupons are available on full-priced footwear only, excluding Limited Edition collection (in some cases, discount codes, vouchers, and coupons are valid on selected products/range of styles only – this will be specified in the specific offer's Terms & Conditions). Cannot be redeemed on gift cards, shoelaces, or socks.

Unless otherwise stated, standard 30-day return policy applies.

Gift Cards

Gift Cards are available for purchase online at frankie4.com and in-store at FRANKIE4 Concept Stores. No discounts, offers, or other Gift Cards can be used when purchasing a Gift Card.

Gift Cards can be redeemed using the unique code, online at frankie4.com or in-store at FRANKIE4 Concept Stores. Gift Card is valid for 3 years from purchase, unique expiry listed on Gift Card.

Gift Cards remain valid until full value has been redeemed, or expiry date is reached (whichever comes first).

When an eligible order is returned for a refund to original payment method, if the original payment method is Gift Card, the refund will be processed back onto the original Gift Card.

Gift Cards are not redeemable for cash and are treated as currency; they cannot be replaced if lost or stolen.

Review Coupon

Below are the Terms & Conditions surrounding FRANKIE4's Product Review Coupon Offer. FRANKIE4 Footwear reserves the right to adjust these Terms & Conditions without prior notice.
One coupon ($25) will be issued per review. Review requests to online Customers are not guaranteed on all orders. Coupons are issued regardless of review content or star rating. Customers submitting reviews consent for these to be published on our website and to be used in our marketing. Coupon valid for use on full-price footwear only (excludes Limited Edition collection) and cannot be redeemed towards shoelaces, socks, or gift cards. Coupon valid for current available stock only. $25 Coupons will be sent to customers who wrote a review through the email sent to them. Coupons are valid for 60 days after the issue date. No extensions on coupon. Coupons are valid for one use. Not redeemable for cash or store credit. Coupons are not to be used in conjunction with any other discount, offer, or promotion. Maximum of 1 coupon valid per pair of shoes purchased. Multiple coupons cannot be redeemed on the same pair of shoes purchased. Coupons can be used online or in-store at our concept stores. Coupon codes must be entered at checkout online to be redeemed. Coupon code emails must be shown to staff when purchasing in store. Coupons are not valid to be used with our independent stockists. Coupon emails can be forwarded to friends and family as a gift. Coupon amount is not refundable in cash if purchased products are returned.

Updated Jul 2024.

Birthday Voucher

Discount is valid for use online at FRANKIE4.com and in-store at FRANKIE4 Concept Stores.

Discount is valid for $25 off full-priced footwear only (excludes Limited Edition collection) and cannot be redeemed towards shoelaces, socks, or gift cards.

Discount is valid for one use per customer and expires 30 days after date of issue.

Discount code must be applied at the checkout, for offer to apply.

Discount cannot be redeemed in conjunction with any other offer, discount, or promotion.

Discount cannot be redeemed for cash or backdated on other purchases.

Standard 30-day return policy applies.

Professionals Privilege Offer

Discount is valid for use online at frankie4.com and in-store at FRANKIE4 Concept Stores.

Discount is valid for 10% off full-priced footwear only (excludes Limited Edition collection) and cannot be redeemed towards shoelaces, socks, or gift cards.

Discount is valid for multiple uses per customer.

Discount code must be applied at the checkout, for offer to apply.

Discount cannot be redeemed in conjunction with any other offer, discount, or promotion.

Discount cannot be redeemed for cash or backdated on other purchases.

Standard 30-day return policy applies.

10% First-Purchase Offer

Discount is valid for use online at frankie4.com and in-store at FRANKIE4 Concept Stores.

Discount is valid for 10% off full-priced footwear only (excludes Limited Edition collection) and cannot be redeemed towards shoelaces, socks, or gift cards.

Discount is valid for one use per customer and expires 30 days after receiving the discount.

Discount code must be applied at the checkout, for offer to apply.

Discount cannot be redeemed in conjunction with any other offer, discount, or promotion.

Discount cannot be redeemed for cash or backdated on other purchases.

Standard 30-day return policy applies.

25% Off Friends & Family

Definitions:

Discount code "F4_F&F25" is valid for 25% off full-priced footwear.
Discount is valid from 8am Sunday 5 October 2024 – 11.59pm Sunday 5 October 2024 (AEST).

Discount is valid for use in-store at FRANKIE4 Concept Stores (Australia) or online at frankie4.com only. Show discount code in-store to redeem on eligible purchase. Enter discount code at the checkout online to redeem on eligible purchase. Discount cannot be redeemed at independent retailers.
Discount is not able to be redeemed on any other footwear styles, Limited Edition collection, shoelaces, socks, or gift-cards.

Discount can be redeemed multiple times per customer, on eligible orders only.

Use of Discount:

Discount cannot be redeemed in conjunction with any other offer, discount, or promotion.

Discount cannot be redeemed for cash or backdated on other purchases.

Discount is available full-priced footwear only and any other footwear styles, Limited Edition collection, shoelaces, socks, or gift-cards.

Standard 30-day return policy applies.

Upsell Offers at Checkout

Definitions

“We”, “Our” or “Us” means Frankie4 Holdings Pty Ltd, FrankieB Pty Ltd, trading as Frankie4, Brisbane QLD 4068.

“Customer” means any person who purchases goods from FRANKIE4 footwear.

“Promotion” means the offers available during the Promotion Period.

Promotion

This Promotion offers a curated range of discounted products at the checkout, available exclusively when a Customer purchases a full-priced style concurrently.

The styles offered within this Promotion are subject to change at any time at Our discretion.

The discounts of styles offered within this Promotion are subject to change at any time at Our discretion.

No backdating of previous styles or discounts is available.

Only the styles shown within this Promotion at the checkout are available within this Promotion. Discounts cannot be extended to other styles that are not shown in this Promotion.

The Promotion may be altered or withdrawn entirely at Our discretion without prior notice. The Promotion has no set end date and not available forever.

Return conditions apply to all purchases made under this promotion, as outlined in our Sale Items Return Policy.

This Promotion is not available in conjunction with any other offer, discount, or promotion.

We reserve the right to amend these Terms and Conditions at any time without prior notice.

FRANKIE4 14th Birthday—Win The Ultimate VIP Package

Terms of Entry

Item 1. Promoter: FrankieB Pty Ltd, ACN 144 790 321, 260 Moggill Road, Indooroopilly QLD 4068, info@frankie4.com.au,https://frankie4.com/, Instagram: @frankie4footwear, https://www.facebook.com/frankie4.footwear/

Item 2. Competition: FRANKIE4 14th Birthday—Win The Ultimate VIP Package

Item 3. Competition Period: The Competition commences at 12am (AEST) on Thursday 15 August 2024 and ends at 11:59pm (AEST) on Wednesday 21 August 2024.

Item 4. Age Restriction: 18 years and over.

Item 5. Eligible Entrants: Entry is open to Australian residents who:

a) Meet the Age Restriction; and

b) Are not directors, management or employees of the Promoter and its related entities; and

c) Are not immediate family members of directors, management or employees of the Promoter and its related entities; and

d) Are opted-in to receive email marketing at the time of the Prize Draw; and

e) Complete all the requirements outlined in Item 7. Entry Method.

Item 6. Maximum Number of Entries: Unlimited per person.

Item 7. Entry Method: Purchase any footwear product (purchase must include a pair of footwear, excludes shoelaces, socks, gift-cards) from any participating store during the Competition Period and be opted-in to receive email marketing by FRANKIE4 at the time of the Prize Draw. Participating stores include the following: FRANKIE4 online store (frankie4.com), FRANKIE4 Albert Park Concept Store, FRANKIE4 Balmoral Concept Store, FRANKIE4 Camberwell Concept Store, FRANKIE4 Hyde Park, FRANKIE4 Indooroopilly Concept Store, FRANKIE4 Manuka Concept Store, FRANKIE4 Mosman Concept Store, FRANKIE4 Paddington Concept Store, FRANKIE4 Windsor Concept Store.

Item 8. Notification: Winner will be notified by email within 2 days. In order for the Prize to be awarded the Winner must respond to the notification email. The Winner will have 3 months to claim the Prize.

Item 9. Prize: The Winner will receive the Ultimate VIP Package which includes:

- The value of their purchase (up to the maximum value of $600AUD) refunded onto the original payment method used to make the purchase*; and

- One (1) pair of FRANKIE4 Malone Tan Weave**; and

- One (1) FRANKIE4 Tote Bag; and

- One (1) pack or box of FRANKIE4 Socks (to the maximum value of $25.95AUD); and

- Two (2) pairs of FRANKIE4 Shoelaces ($25.90).

*The purchase which will be refunded is the purchase drawn in the Prize Draw. If the purchase was made in-store the method of refund may differ depending on the original payment method. This includes but is not limited to a refund processed over the phone, or the customer returning in-store for a refund to be processed via Afterpay or Zip Pay. The refund cannot be substituted or applied to any other purchase. The Winner can arrange an exchange for a refunded order via email, as long as the product meets our standard return eligibility criteria and the value of the new product does not exceed the value of the original product being returned.

**Pending stock availability. Only if this style is sold out in the size of customers choosing, a substitute in-stock style to the maximum value of $229.95AUD may be selected by the customer.

Item 10. Prize Draw: One (1) draw drawn at random by the Promoter at Office 1/1 Swann Road, Taringa QLD 4068, with one (1) Winner per draw. Using the order numbers of all entries made by Eligible Entrants during the Competition Period, the Winner will be drawn by a random electronic generator via https://wheelofnames.com/. The Winner will be the first valid entry drawn.

Item 11. Draw Date: 8am (AEST) on Thursday 22 August 2024.

Item 12. Unclaimed Prize Draw: If a Prize remains unclaimed 3 months after the Draw Date, an unclaimed Prize Draw will be held at Office 1/1 Swann Road, Taringa QLD 4068, at 8am (AEST) on Monday 25 November 2024, subject to the approval of any necessary regulatory authority. The Winners of the Unclaimed Prize Draw will be notified in the same manner as set out in Item 8.

Terms and Conditions

1. Agreement

1.1 General

a) These Terms of Entry (Terms), comprising the Schedule and these Terms and Conditions: 

i) apply to the Competition being run by the Promoter; and  

ii) form the basis of the legally binding agreement between you (you, entrant) and the Promoter. 

b) By entering this Competition, you acknowledge that you have read and understood these Terms, and you agree to be bound by these Terms.  If you do not agree to these Terms, you must not enter the Competition. 

c) Not withstanding anything in these Terms, the Promoter may in its absolute discretion: 

i) refuse to award the Prize to an entrant who fails or is unable to comply with these Terms; and 

ii) make reasonable amendments to any aspect of the Competition or the Terms of Entry from time to time, subject to applicable laws.  

2. Competition Details 

2.1 Who can enter 

a) Entry to the Competition is open to Eligible Entrants, who may submit up to the Maximum Number of Entries during the Competition Period.  Entries received after the Competition Period will be deemed ineligible. 

b) To confirm your eligibility, the Promoter may request you to provide verification information or documents, including (but not limited to) proof of identity, proof of age, and proof of residency. In the event that you cannot provide the requested documents, you may be deemed to be ineligible for the Competition.  

2.2 How to enter 

a) To enter the Competition, you must follow the Entry Method and enter the Competition in your own name. No other form of entry is permitted.  

b) Once an entry is submitted, you acknowledge that the entry may not be withdrawn, altered or deleted (except as and where required by the Promoter). 

c) Entries will be accepted at the discretion of the Promoter, who will exercise its judgement in ruling on questions of eligibility.  The ruling of the Promoter on questions of eligibility will be final, and no further correspondence will be entered into.  

d) The Promoter accepts no responsibility for late, lost or misdirected entries of other communications.  Entries will be deemed void if they are found to be illegitimate, forged, manipulated or tampered with in any way. 

3. Prize 

a) The Prizes are specified at Item 9.  

b) If any Prize is unavailable for whatever reason, the Promoter reserves the right to substitute the Prize for a prize of the same values (which will not exceed $881.80AUD).   

c) All taxes (excluding GST) which may be payable as a consequence of receiving the Prize, are the sole responsibility of the Winner. 

d) If you wish to transfer the Prize to another person, please contact us using the contact details in the Schedule. 

4. Prize Draw 

a) All valid entries will be included in the Prize Draw. 

b) The winning Eligible Entrant of each Prize Draw (Winner) will win the Prize for that Prize Draw. 

c) The Winner will be notified in accordance with the Notification specified in the Schedule.  

d) The Promoter will make reasonable efforts to identify and locate the Winner.  However, if the Prize remains unclaimed within 3 months after the Prize Draw Date, the Promoter will hold an Unclaimed Prize Draw. 

5. Use of personal information  

a) The Promoter collects personal information from each entrant to conduct and promote the Competition (Permitted Purpose) and may for this purpose: 

i) send electronic messages to or telephone the Winner; 

ii) disclose such information to Australian regulatory authorities as required; 

iii) disclose such information to State and Territory lottery departments or authorities as required; 

iv) publish a Winner’s personal information on any media as required under the relevant lottery legislation; and 

v) promote, publicise and market the Competition and the Promoter’s business. 

b) Types of personal information collected include your: 

i) name;  

ii) email address;

iii) mobile number;  

iv) postal address;

v) likeness and image. 

If you need to access, change or update your personal information, you can contact us via the details in the Schedule. 

c) You consent to the Promoter using your name, likeness, image or voice (or a combination of these) in the event you are a Winner in any media for an unlimited period of time without remuneration or compensation for the purpose of promoting this Competition (including any outcome) and/or promoting any products manufactured, distributed or supplied (or both) by the Promoter. 

d) If you do not agree to your personal information being collected and used for the Permitted Purpose, you cannot participate in the Competition. 

e) For further information about how the Promoter handles personal information, please see the Promoter’s privacy policy located at https://frankie4.com/pages/terms-privacy-policy. 

6. Liability 

a) Winners may have rights under the Australian Consumer Law and other similar legislation which cannot be excluded, restricted or modified by the Promoter. These terms and conditions do not exclude, restrict or limit those statutory rights in any way. However, to the extent that it is permitted to do so by law, the Promoter (including its officers, employees and agents) excludes all liability whether arising in tort (including without limitation negligence), contract or otherwise for any personal injury or any other loss or damage (including without limitation loss of opportunity or loss of profits) whether direct, indirect, special or consequential, arising in any way out of the Competition, including, without limitation: 

i) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control); 

ii) any theft, unauthorised access, or third party interference; 

iii) any entry or Prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; 

iv) issues with communications networks or internet services, whether due to traffic congestion, technical malfunction or otherwise; 

v) any variation in Prize value to that stated in these Terms, where such variation is outside the reasonable control of the Promoter; 

vi) any tax liability incurred by a Winner or entrant; or 

vii) use of the Prize by a Winner, or any condition imposed on use of the Prize by any third party.

b) Subject to clauses 6(a) and 6(b), any liability of the Promoter in connection with the Competition or accepting or using any Prize is limited to an amount equal to the value of one Prize offered in the Competition. 

7. Dispute Resolution 

a) Neither party may commence court proceedings concerning any dispute between the parties arising out of or in relation to this agreement (Dispute), unless the party starting the proceedings has complied with this clause 7. 

b) A party claiming that a Dispute has arisen must notify the other party in writing, specifying the nature of the dispute (Dispute Notice). 

c) Following the Dispute Notice being given, each party’s authorised representative must endeavour in good faith to resolve the dispute within 14 days. 

d) If the Dispute is not resolved within 14 days of the Dispute Notice being given, the parties may commence court proceedings. 

8. General 

8.1 Governing Law 

These Terms are governed by the laws of Queensland, Australia. Each entrant submits to the exclusive jurisdiction of the courts of Queensland, Australia. 

8.2 Force Majeure 

If for any reason this Competition is not capable of running as planned (whether caused by epidemic, pandemic, power failures, tempests, natural disasters, acts of God, civil unrest, strike, war or terrorism, infection by computer virus, line drop out, bugs, tampering, unauthorised intervention, fraud, technical failures or any other cause beyond the control of the Promoter which corrupt or affect the administration, security, fairness or integrity of the Competition), the Promoter reserves the right in its sole discretion and subject to any written direction given by a relevant regulatory authority, to cancel, terminate, modify or suspend the Competition, invalidate any affected entries, or provide an alternative prize to the same value as the original Prize, and no compensation will be payable to any Eligible Entrant. 

8.3 Severability 

a) A clause or part of a clause of this document that is illegal or unenforceable may be severed from this agreement and the remaining clauses or parts of the clause of this agreement continue in force. 

b) If any provision is or becomes illegal, unenforceable or invalid in any jurisdiction, it is to be treated as being severed from this agreement in the relevant jurisdiction, but the rest of this agreement will not be affected. 

8.4 No waiver 

Failure by the Promoter to enforce any of its rights under these Terms does not constitute a waiver of those rights. 

8.5 Interpretation 

In these Terms: 

a) terms defined in the Schedule have that meaning; 

b) if a word or phrase is defined, its other grammatical forms have a corresponding meaning; 

c) a reference to a document or agreement (including a reference to this agreement) is to that document or agreement as amended, supplemented, varied or replaced; 

d) unless expressly stated otherwise, a reference to '$' or 'dollar' is to Australian currency; and 

e) the meaning of any general language is not restricted by any accompanying example, and the words 'includes', 'including', 'such as', or 'for example' (or similar phrases) do not limit what else might be included.

Customer Survey—Chance To Win $500 (AUD) Gift Voucher

Terms of Entry

Item 1. Promoter: FrankieB Pty Ltd, ACN 144 790 321, 260 Moggill Road, Indooroopilly QLD 4068, info@frankie4.com.au, https://frankie4.com/,

Item 2. Competition: Customer Survey—Giveaway

Item 3. Competition Period: The Competition commences at 12:01am (AEST) on Thursday 15 August 2024 and ends at 11:59pm (AEST) on Sunday 15 September 2024.  

Item 4. Age Restriction: 18 years and over.

Item 5. Eligible Entrants: Entry is open to Australian residents who: 

a) Meet the Age Restriction; and 

b) Are not directors, management or employees of the Promoter and its related entities; and 

c) Are not immediate family members of directors, management or employees of the Promoter and its related entities.  

Item 6. Maximum Number of Entries: One (1) per person.

Item 7. Entry Method: During the Competition Period, visit https://frankie4.com and fully complete the customer survey form, including full name, email address, responses to all questions, and acceptance of the Terms and Conditions.

Item 8. Notification: Winners will be notified by email within 2 days. Winners will have 3 months to claim the Prize.

Item 9. Prize: 1 x $500 AUD FRANKIE4 Gift Card (valid until 31/08/2025)

Item 10. Prize Draw: One (1) draw drawn at random by the Promoter at Office 1/1 Swann Road, Taringa QLD 4068, with one (1) Winner per draw. The first valid entry will be the Winner of the Prize.

Item 11. Draw Date: 8am (AEST) on Monday 16 September 2024.

Item 12. Unclaimed Prize Draw: If a Prize remains unclaimed 3 months after the Draw Date, an unclaimed Prize Draw will be held at Office 1/1 Swann Road, Taringa QLD 4068, at 8am (AEST) on Monday 16 December 2024, subject to the approval of any necessary regulatory authority. The Winners of the Unclaimed Prize Draw will be notified in the same manner as set out in Item 8.

Terms and Conditions

1. Agreement

1.1 General

a) These Terms of Entry (Terms), comprising the Schedule and these Terms and Conditions: 

i) apply to the Competition being run by the Promoter; and  

ii) form the basis of the legally binding agreement between you (you, entrant) and the Promoter. 

c) Not withstanding anything in these Terms, the Promoter may in its absolute discretion: 

i) refuse to award any Prize to an entrant who fails or is unable to comply with these Terms; and 

ii) make reasonable amendments to any aspect of the Competition or the Terms of Entry from time to time, subject to applicable laws.  

2. Competition Details 

2.1 Who can enter 

b) To confirm your eligibility, the Promoter may request you to provide verification information or documents, including (but not limited to) proof of identity, proof of age, proof of residency and verification of your social media profile.  In the even that you cannot provide the requested documents, you may be deemed to be ineligible for the Competition.  

c) Entry into the Competition is free. However, you may need to pay for internet access to submit your entry.  

2.2 How to enter 

a) To enter the Competition, you must follow the Entry Method and enter the Competition in your own name.  No other form of entry is permitted.  

b) Once an entry is submitted, you acknowledge that the entry may not be withdrawn, altered or deleted (except as and where required by the Promoter). 

3. Prize 

a) The Prizes are specified at Item 9.  

b) If any Prize is unavailable for whatever reason, the Promoter reserves the right to substitute the Prize for a prize of the same values (which will not exceed $600AUD).   

c) All taxes (excluding GST) which may be payable as a consequence of receiving the Prize, are the sole responsibility of the Winner. 

d) If you wish to transfer the Prize to another person, please contact us using the contact details in the Schedule. 

4. Prize Draw 

a) All valid entries will be included in the Prize Draw. 

b) The winning Eligible Entrant of each Prize Draw (Winner) will win the Prize for that Prize Draw. 

c) Each Winner will be notified in accordance with the Notification specified in the Schedule.  

d) The Promoter will make reasonable efforts to identify and locate the Winners.  However, if any Prize remains unclaimed within 3 months after the Prize Draw Date, the Promoter will hold an Unclaimed Prize Draw. 

5. Use of personal information  

a) The Promoter collects personal information from each entrant to conduct and promote the Competition (Permitted Purpose) and may for this purpose: 

i) send electronic messages to or telephone the Winner; 

ii) disclose such information to Australian regulatory authorities as required; 

iii) disclose such information to State and Territory lottery departments or authorities as required; 

iv) publish a Winner’s personal information on any media as required under the relevant lottery legislation; and 

v) promote, publicise and market the Competition and the Promoter’s business. 

b) Types of personal information collected include your: 

i) name;  

ii) email address;

iii) mobile number;  

iv) birthday;

v) likeness and image. 

If you need to access, change or update your personal information, you can contact us via the details in the Schedule. 

d) If you do not agree to your personal information being collected and used for the Permitted Purpose, you cannot participate in the Competition. 

e) For further information about how the Promoter handles personal information, please see the Promoter’s privacy policy located at https://frankie4.com/pages/terms-privacy-policy. 

6. Liability 

i) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control); 

ii) any theft, unauthorised access, or third party interference; 

iii) any entry or Prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; 

iv) issues with communications networks or internet services, whether due to traffic congestion, technical malfunction or otherwise; 

v) any variation in Prize value to that stated in these Terms, where such variation is outside the reasonable control of the Promoter; 

vi) any tax liability incurred by a Winner or entrant; or 

vii) use of the Prize by a Winner, or any condition imposed on use of the Prize by any third party.

7. Dispute Resolution 

b) A party claiming that a Dispute has arisen must notify the other party in writing, specifying the nature of the dispute (Dispute Notice). 

c) Following the Dispute Notice being given, each party’s authorised representative must endeavour in good faith to resolve the dispute within 14 days. 

d) If the Dispute is not resolved within 14 days of the Dispute Notice being given, the parties may commence court proceedings. 

8. General 

8.1 Governing Law 

These Terms are governed by the laws of Queensland, Australia. Each entrant submits to the exclusive jurisdiction of the courts of Queensland, Australia. 

8.2 Force Majeure 

8.3 Severability 

8.4 No waiver 

Failure by the Promoter to enforce any of its rights under these Terms does not constitute a waiver of those rights. 

8.5 Interpretation 

In these Terms: 

a) terms defined in the Schedule have that meaning; 

b) if a word or phrase is defined, its other grammatical forms have a corresponding meaning; 

c) a reference to a document or agreement (including a reference to this agreement) is to that document or agreement as amended, supplemented, varied or replaced; 

d) unless expressly stated otherwise, a reference to '$' or 'dollar' is to Australian currency; and 

Sale Collection

Definitions:

“We”, “Our” or “Us” means Frankie4 Holdings Pty Ltd (ACN 634 783 529), and FrankieB Pty Ltd (ACN 144 790 321) collectively trading as Frankie4, Brisbane QLD 4068, Australia.

“Customer” means any person who purchases goods from FRANKIE4 footwear.

“Promotion” means all sale offers available during the Promotion Period.

“Promotion Period” is 12am Friday 23 August 2024 – Midnight Sunday 31 August 2024 (AEST).

Sale Overview:

A select range of footwear styles will be available at a discount between 20–40% off their RRP. All prices are as marked at the checkout. This sale is available online only, at frankie4.com. Sale prices are not available in-store at concept stores, or at independent retailers. Sale shoes may be eligible for exchange or store credit depending on their allocated discount (see full T&Cs below). Select footwear styles are only available at the sale price during the specified promotion period and while stocks last. No rainchecks or backdating of sale prices available for this promotion. This promotion is not available in-store or at independent stockists. These Terms & Conditions comply with Australian Consumer Law.

Return Policy:

Styles discounted 20% off: Sales under this offer are eligible for a return as per our standard policy. Provided the shoes are returned within 30 days in their as new and unworn condition, a return is eligible for an exchange, store credit, or refund. A return shipping fee may apply.

Styles discounted 30% off: Sales under this offer are not eligible for a refund. Provided the shoes are returned within 30 days in their as new and unworn condition, a return is eligible for a size exchange (same style/colour, pending stock availability) or a store credit of price paid. A return shipping fee may apply.

Styles discounted 40% off: Sales under this offer are considered a final sale product and are not eligible for return. No exchanges, store credits, or refunds available on change of mind for products included in this promotion (this includes purchasing the wrong size).

Sale Prices:

All sale prices are as marked online (at the checkout) during the Promotion Period. Online sale prices are not available in-store or at independent retailers. No rainchecks or backdating of sale prices available for this promotion.

While great care has been taken to ensure accuracy of all prices and descriptions, we reserve the right to correct any errors and adjust prices, especially for GST, customs duty or other statutory charges that are out of our control.

Stock Availability:

All offers during the Promotion Period are available while stocks last. We are unable to hold stock aside during the Promotion Period. All available stock for the event is loaded online. Stock will be sold on a ‘first in’ basis. If the stock is sold out online, this does mean that we have sold out. We will not be restocking during the Promotion Period. No rainchecks or backdating of sale prices available for this promotion.

Eternal Summer Launch Event Giveaway

Terms of Entry

Item 1. Promoter: FrankieB Pty Ltd, ACN 144 790 321, 260 Moggill Road, Indooroopilly QLD 4068, info@frankie4.com.au,https://frankie4.com/, Instagram: @frankie4footwear, https://www.facebook.com/frankie4.footwear/

Item 2. Promotion Partner: Francesca Pty Ltd, ACN 600 515 017, of 90-92 Murray Street, Hobart TAS 7000.

Item 3. Competition: Eternal Summer Launch Event Giveaway 

Item 4. Competition Period: The Competition commences at 4pm (AEST) on Thursday 29 August 2024 and ends at 11:59pm (AEST) on Wednesday 4 September 2024. 

Item 5. Age Restriction: 18 years and over. 

Item 6. Eligible Entrants: Entry is open to Australian residents who: 

a) Meet the Age Restriction; and 

b) Are not directors, management or employees of the Promoter and its related entities; and 

c) Are not immediate family members of directors, management or employees of the Promoter and its related entities; and 

d) Are opted-in to receive email marketing from FRANKIE4 at the time of the Prize Draw; and 

e) Are opted-in to receive email marketing from Francesca at the time of the Prize Draw; and

f) Complete all the requirements outlined in Item 7. Entry Method; and

g) Are able to attend FRANKIE4’s Eternal Summer Launch Event (12–3pm on Thursday 12th September 2024, at Howard Smith Wharves in Brisbane, Australia). Transport, accommodation, and any other travel costs are not included within the Prize. The Promoter and Promotion Partner are in no way responsible for the costs associated with attendance of the event.

Item 7. Maximum Number of Entries: Ten (10) per person, consisting of one (1) form entry plus nine (9) referral entries.  

Item 8. Entry Method: During the Competition Period, visit https://frankie4.com/pages/eternal-summer-launch-event-giveaway and fully complete the online entry form, including full name, email address, birthday, opt-in to email marketing from both the Promoter and Promotion Partner, and acceptance of the Terms and Conditions.

Item 9. Notification: Winners will be notified by email within 2 days. Winners will have 3 months to claim the Prize.  

Item 10. Prize:  

Major Prize—2 x tickets to FRANKIE4’s Eternal Summer Launch Event (12–3pm on 12/09/2024, at Howard Smith Wharves in Brisbane – no monetary value) + one (1) $500AUD Francesca Jewellery Gift Card (valid until 30/09/2024).

Minor Prize 1—2 x tickets to FRANKIE4’s Eternal Summer Launch Event (12–3pm on 12/09/2024, at Howard Smith Wharves in Brisbane – no monetary value)

Minor Prize 2—2 x tickets to FRANKIE4’s Eternal Summer Launch Event (12–3pm on 12/09/2024, at Howard Smith Wharves in Brisbane – no monetary value)

Minor Prize 3—2 x tickets to FRANKIE4’s Eternal Summer Launch Event (12–3pm on 12/09/2024, at Howard Smith Wharves in Brisbane – no monetary value)

Minor Prize 4—2 x tickets to FRANKIE4’s Eternal Summer Launch Event (12–3pm on 12/09/2024, at Howard Smith Wharves in Brisbane – no monetary value)

Minor Prize 5—2 x tickets to FRANKIE4’s Eternal Summer Launch Event (12–3pm on 12/09/2024, at Howard Smith Wharves in Brisbane – no monetary value)

Minor Prize 6—2 x tickets to FRANKIE4’s Eternal Summer Launch Event (12–3pm on 12/09/2024, at Howard Smith Wharves in Brisbane – no monetary value)

Minor Prize 7—2 x tickets to FRANKIE4’s Eternal Summer Launch Event (12–3pm on 12/09/2024, at Howard Smith Wharves in Brisbane – no monetary value)

Minor Prize 8—2 x tickets to FRANKIE4’s Eternal Summer Launch Event (12–3pm on 12/09/2024, at Howard Smith Wharves in Brisbane – no monetary value)

Minor Prize 9—2 x tickets to FRANKIE4’s Eternal Summer Launch Event (12–3pm on 12/09/2024, at Howard Smith Wharves in Brisbane – no monetary value)

Item 11. Prize Draw: Ten (10) draws drawn at random by the Promoter at Office 1/1 Swann Road, Taringa QLD 4068, with one (1) Winner per draw. The first valid entry drawn will be the Winner of the Major Prize, and the second and following eight (8) valid entries drawn will be the winners of the Minor Prizes.

Item 12. Draw Date:

Draw 1—10am (AEST) on Thursday 5 September 2024

Draw 2—10am (AEST) on Thursday 5 September 2024

Draw 3—10am (AEST) on Thursday 5 September 2024

Draw 4—10am (AEST) on Thursday 5 September 2024

Draw 5—10am (AEST) on Thursday 5 September 2024

Draw 6—10am (AEST) on Thursday 5 September 2024

Draw 7—10am (AEST) on Thursday 5 September 2024

Draw 8—10am (AEST) on Thursday 5 September 2024

Draw 9—10am (AEST) on Thursday 5 September 2024

Draw 10—10am (AEST) on Thursday 5 September 2024

Item 13. Unclaimed Prize Draw: If the Major Prize remains unclaimed 3 months after the Draw Date, an unclaimed Prize Draw will be held at Office 1/1 Swann Road, Taringa QLD 4068, at 10am on Monday 9 December 2024 (AEST), subject to the approval of any necessary regulatory authority. As the tickets of the Prize will be expired, this cannot be re-issued as part of the Major Prize and will be forfeited. The Winner of the Unclaimed Prize Draw will be notified in the same manner as set out in Item 9. 

If a Minor Prize remains unclaimed 7 days after the Draw Date, as the Prize will be expired, the Prize will be forfeited, and no new Winners will be drawn.

Terms and Conditions 

1. Agreement 

1.1 General 

a) These Terms of Entry (Terms), comprising the Schedule and these Terms and Conditions:  

i) apply to the Competition being run by the Promoter; and   

ii) form the basis of the legally binding agreement between you (you, entrant) and the Promoter.  

c) Not withstanding anything in these Terms, the Promoter may in its absolute discretion:  

i) refuse to award any Prize to an entrant who fails or is unable to comply with these Terms; and  

ii) make reasonable amendments to any aspect of the Competition or the Terms of Entry from time to time, subject to applicable laws.   

2. Competition Details  

2.1 Who can enter  

c) Entry into the Competition is free. However, you may need to pay for internet access to submit your entry.   

2.2 How to enter  

a) To enter the Competition, you must follow the Entry Method and enter the Competition in your own name. No other form of entry is permitted.   

b) Once an entry is submitted, you acknowledge that the entry may not be withdrawn, altered or deleted (except as and where required by the Promoter).  

3. Prize  

a) The Prizes are specified at Item 10.

b) If any Prize is unavailable for whatever reason, the Promoter reserves the right to substitute the Prize for a prize of the same values.    

c) All taxes (excluding GST) which may be payable as a consequence of receiving the Prize, are the sole responsibility of the Winner.  

d) If you wish to transfer the Prize to another person, please contact us using the contact details in the Schedule.   

4. Prize Draw  

a) All valid entries will be included in the Prize Draw.  

b) The winning Eligible Entrant of each Prize Draw (Winner) will win the Prize for that Prize Draw.  

c) Each Winner will be notified in accordance with the Notification specified in the Schedule.   

d) The Promoter will make reasonable efforts to identify and locate the Winners.  However, if any Prize remains unclaimed within 3 months after the Prize Draw Date, the Promoter may hold an Unclaimed Prize Draw as outlined in Item 13.

5. Use of personal information   

a) The Promoter collects personal information from each entrant to conduct and promote the Competition (Permitted Purpose) and may for this purpose:  

i) send electronic messages to or telephone the Winner;  

ii) disclose such information to Australian regulatory authorities as required;  

iii) disclose such information to State and Territory lottery departments or authorities as required;  

iv) publish a Winner’s personal information on any media as required under the relevant lottery legislation; and  

v) promote, publicise and market the Competition and the Promoter’s business.  

b) Types of personal information collected include your:  

i) name;   

ii) email address; 

iii) mobile number;   

iv) birthday; 

v) likeness and image;

vi) postcode.

If you need to access, change or update your personal information, you can contact us via the details in the Schedule.  

d) If you do not agree to your personal information being collected and used for the Permitted Purpose, you cannot participate in the Competition.  

e) For further information about how the Promoter handles personal information, please see the Promoter’s privacy policy located at https://frankie4.com/pages/terms-privacy-policy.  

6. Liability  

i) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control);  

ii) any theft, unauthorised access, or third party interference;  

iii) any entry or Prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter;  

iv) issues with communications networks or internet services, whether due to traffic congestion, technical malfunction or otherwise;  

v) any variation in Prize value to that stated in these Terms, where such variation is outside the reasonable control of the Promoter;  

vi) any tax liability incurred by a Winner or entrant; or  

vii) use of the Prize by a Winner, or any condition imposed on use of the Prize by any third party. 

7. Dispute Resolution  

b) A party claiming that a Dispute has arisen must notify the other party in writing, specifying the nature of the dispute (Dispute Notice).  

c) Following the Dispute Notice being given, each party’s authorised representative must endeavour in good faith to resolve the dispute within 14 days.  

d) If the Dispute is not resolved within 14 days of the Dispute Notice being given, the parties may commence court proceedings.  

8. General  

8.1 Governing Law  

These Terms are governed by the laws of Queensland, Australia. Each entrant submits to the exclusive jurisdiction of the courts of Queensland, Australia.  

8.2 Force Majeure  

8.3 Severability  

8.4 No waiver  

Failure by the Promoter to enforce any of its rights under these Terms does not constitute a waiver of those rights.  

8.5 Interpretation  

In these Terms:  

a) terms defined in the Schedule have that meaning;  

b) if a word or phrase is defined, its other grammatical forms have a corresponding meaning;  

c) a reference to a document or agreement (including a reference to this agreement) is to that document or agreement as amended, supplemented, varied or replaced;  

d) unless expressly stated otherwise, a reference to '$' or 'dollar' is to Australian currency; and  

Spend & Save—September 2024

Definitions:

“We”, “Our” or “Us” means Frankie4 Holdings Pty Ltd (ACN 634 783 529), and FrankieB Pty Ltd (ACN 144 790 321) collectively trading as Frankie4, Brisbane QLD 4068, Australia.

“Customer” means any person who purchases goods from FRANKIE4 footwear.

“Promotion” means all sale offers available during the Promotion Period.

“Promotion Period” is during Concept Store operating hours between Friday 6 September 2024 – Monday 30 September 2024.

"Eligible Order" is any single order (transaction) which consists of at least 2 pairs of footwear styles (excludes Limited Edition styles, shoelaces, socks, gift-cards).

Promotion Details:

Customers who purchase any 2 pairs of full-price footwear (excludes Limited Edition styles, shoelaces, socks, gift-cards) in the same transaction, in-store at FRANKIE4 Concept Stores (Australia), will receive 20% off the RRP of the 2 pairs.

Customers who purchase any 3 or more pairs of full-price footwear (excludes Limited Edition styles, shoelaces, socks, gift-cards) in the same transaction, in-store at FRANKIE4 Concept Stores (Australia), will receive 30% off the RRP of the 3 or more pairs.

Discount will not be applied to any other products in the order, and will only be applied to full-price footwear (excluding Limited Edition styles) within an Eligible Order.

This Promotion is available in-store at FRANKIE4 Concept Stores (Australia) only, and is not available online or at independent stockists.

This Promotion is available on full-price footwear styles (excluding Limited Edition styles) that are available at the time of purchase. No rainchecks or backdating available for this Promotion.

Footwear styles purchased as a part of this offer may not be eligible for our standard return policy (see full T&Cs below).

These Terms & Conditions comply with Australian Consumer Law.

Return Policy:

Stock Availability:

All offers during the Promotion Period are available while stocks last. We are unable to hold stock aside during the Promotion Period. No rainchecks or backdating available for this Promotion.

Health Professionals 25% Off Promotion

Definitions:

“We”, “Our” or “Us” means Frankie4 Holdings Pty Ltd (ACN 634 783 529), and FrankieB Pty Ltd (ACN 144 790 321) collectively trading as Frankie4, Brisbane QLD 4068, Australia.

“Customer” means any person who purchases goods from FRANKIE4 footwear.

“Promotion” means all sale offers available during the Promotion Period.

"Promotion Period" for online (frankie4.com) is 6pm Thursday 12 September 2024 – Midnight Sunday 15 September 2024 (AEST).

"Promotion Period" for Concept Stores (Australia) is during store trading hours between Friday 13 September 2024 – Sunday 15 September 2024.

Sale Overview:

A select range of styles will be available at a discount of 25% off the RRP. See the collection eligible for this promotion at https://frankie4.com/collections/nurses-and-teachers. Discount code must be applied at checkout for discount to apply. Discount code will be sent to customers subscribed to our Health Professional email database on Thursday 12 September 2024. Discount is valid online (frankie4.com) from 6pm Thursday 12 September 2024 – Midnight Sunday 15 September 2024 (AEST). Discount is valid in-store at FRANKIE4 Concept Stores (Australia) during store trading hours between Friday 13 September 2024 – Sunday 15 September 2024. Discount can be redeemed multiple times per customer, on eligible purchases only. Discount cannot be redeemed in conjunction with any other offer, discount, or promotion. Discount cannot be redeemed for cash or backdated on other purchases. Discount is available on in-stock, full-priced, select styles only, and cannot be redeemed on any other styles or products. Discount is not available for use at independent retailers. No rainchecks or backdating of sale prices available for this promotion. These Terms & Conditions comply with Australian Consumer Law.

Return Policy:

Provided the shoes are returned within 30 days in their as new and unworn condition, a return is eligible for an exchange, store credit, or refund. A return shipping fee may apply.

Stock Availability:

Educators 25% Off Promotion

Definitions:

“We”, “Our” or “Us” means Frankie4 Holdings Pty Ltd (ACN 634 783 529), and FrankieB Pty Ltd (ACN 144 790 321) collectively trading as Frankie4, Brisbane QLD 4068, Australia.

“Customer” means any person who purchases goods from FRANKIE4 footwear.

“Promotion” means all sale offers available during the Promotion Period.

"Promotion Period" for online (frankie4.com) is 6pm Thursday 12 September 2024 – Midnight Sunday 15 September 2024 (AEST).

"Promotion Period" for Concept Stores (Australia) is during store trading hours between Friday 13 September 2024 – Sunday 15 September 2024.

Sale Overview:

A select range of styles will be available at a discount of 25% off the RRP. See the collection eligible for this promotion at https://frankie4.com/collections/nurses-and-teachers. Discount code must be applied at checkout for discount to apply. Discount code will be sent to customers subscribed to our Email database on Thursday 12 September 2024. Discount is valid online (frankie4.com) from 6pm Thursday 12 September 2024 – Midnight Sunday 15 September 2024 (AEST). Discount is valid in-store at FRANKIE4 Concept Stores (Australia) during store trading hours between Friday 13 September 2024 – Sunday 15 September 2024. Discount can be redeemed multiple times per customer, on eligible purchases only. Discount cannot be redeemed in conjunction with any other offer, discount, or promotion. Discount cannot be redeemed for cash or backdated on other purchases. Discount is available on in-stock, full-priced, select styles only, and cannot be redeemed on any other styles or products. Discount is not available for use at independent retailers. No rainchecks or backdating of sale prices available for this promotion. These Terms & Conditions comply with Australian Consumer Law.

Return Policy:

Provided the shoes are returned within 30 days in their as new and unworn condition, a return is eligible for an exchange, store credit, or refund. A return shipping fee may apply.

Stock Availability:

All offers during the Promotion Period are available while stocks last. We are unable to hold stock aside during the Promotion Period. All available stock for the event is loaded online. Stock will be sold on a ‘first in’ basis. We will not be restocking during the Promotion Period. No rainchecks or backdating of sale prices available for this promotion.

A Tailored Experience–Chance To Win $500 (AUD) Gift Voucher

Terms of Entry

Item 1. Promoter: FrankieB Pty Ltd, ACN 144 790 321, 1/1 Swann Rd, Taringa QLD 4068, info@frankie4.com.au, https://frankie4.com/,

Item 2. Competition: A Tailored Experience—Giveaway

Item 3. Competition Period: The Competition commences at 12:01am (AEST) on Monday 16 September 2024 and ends at 11:59pm (AEST) on Wednesday 16 October 2024.  

Item 4. Age Restriction: 18 years and over.

Item 5. Eligible Entrants: Entry is open to Australian residents who: 

a) Meet the Age Restriction; and 

b) Are not directors, management or employees of the Promoter and its related entities; and 

c) Are not immediate family members of directors, management or employees of the Promoter and its related entities.  

Item 6. Maximum Number of Entries: One (1) per person.

Item 7. Entry Method: During the Competition Period, visit https://frankie4.com/pages/a-tailored-experience and fully complete the submission form, including full name, email address, responses to all questions, and acceptance of email marketing, SMS marketing and the Terms and Conditions

Item 8. Notification: Winners will be notified by email within 2 days. Winners will have 3 months to claim the Prize.

Item 9. Prize: 1 x $500 AUD FRANKIE4 Gift Card (valid until 31/10/2025)

Item 10. Prize Draw: One (1) draw drawn at random by the Promoter at Office 1/1 Swann Road, Taringa QLD 4068, with one (1) Winner per draw. The first valid entry will be the Winner of the Prize.

Item 11. Draw Date: 8am (AEST) on Thursday 17 October 2024.

Item 12. Unclaimed Prize Draw: If a Prize remains unclaimed 3 months after the Draw Date, an unclaimed Prize Draw will be held at Office 1/1 Swann Road, Taringa QLD 4068, at 8am (AEST) on Friday 17 January 2025, subject to the approval of any necessary regulatory authority. The Winners of the Unclaimed Prize Draw will be notified in the same manner as set out in Item 8.

Terms and Conditions

1. Agreement

1.1 General

a) These Terms of Entry (Terms), comprising the Schedule and these Terms and Conditions: 

i) apply to the Competition being run by the Promoter; and  

ii) form the basis of the legally binding agreement between you (you, entrant) and the Promoter. 

c) Not withstanding anything in these Terms, the Promoter may in its absolute discretion: 

i) refuse to award any Prize to an entrant who fails or is unable to comply with these Terms; and 

ii) make reasonable amendments to any aspect of the Competition or the Terms of Entry from time to time, subject to applicable laws.  

2. Competition Details 

2.1 Who can enter 

c) Entry into the Competition is free. However, you may need to pay for internet access to submit your entry.  

2.2 How to enter 

a) To enter the Competition, you must follow the Entry Method and enter the Competition in your own name.  No other form of entry is permitted.  

b) Once an entry is submitted, you acknowledge that the entry may not be withdrawn, altered or deleted (except as and where required by the Promoter). 

3. Prize 

a) The Prizes are specified at Item 9.  

b) If any Prize is unavailable for whatever reason, the Promoter reserves the right to substitute the Prize for a prize of the same values (which will not exceed $500AUD).   

c) All taxes (excluding GST) which may be payable as a consequence of receiving the Prize, are the sole responsibility of the Winner. 

d) If you wish to transfer the Prize to another person, please contact us using the contact details in the Schedule. 

4. Prize Draw 

a) All valid entries will be included in the Prize Draw. 

b) The winning Eligible Entrant of each Prize Draw (Winner) will win the Prize for that Prize Draw. 

c) Each Winner will be notified in accordance with the Notification specified in the Schedule.  

5. Use of personal information  

a) The Promoter collects personal information from each entrant to conduct and promote the Competition (Permitted Purpose) and may for this purpose: 

i) send electronic messages to or telephone the Winner; 

ii) disclose such information to Australian regulatory authorities as required; 

iii) disclose such information to State and Territory lottery departments or authorities as required; 

iv) publish a Winner’s personal information on any media as required under the relevant lottery legislation; and 

v) promote, publicise and market the Competition and the Promoter’s business. 

b) Types of personal information collected include your: 

i) name;  

ii) email address;

iii) mobile number;  

iv) birthday;

v) likeness and image. 

If you need to access, change or update your personal information, you can contact us via the details in the Schedule. 

d) If you do not agree to your personal information being collected and used for the Permitted Purpose, you cannot participate in the Competition. 

e) For further information about how the Promoter handles personal information, please see the Promoter’s privacy policy located at https://frankie4.com/pages/terms-privacy-policy. 

6. Liability 

i) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control); 

ii) any theft, unauthorised access, or third party interference; 

iii) any entry or Prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; 

iv) issues with communications networks or internet services, whether due to traffic congestion, technical malfunction or otherwise; 

v) any variation in Prize value to that stated in these Terms, where such variation is outside the reasonable control of the Promoter; 

vi) any tax liability incurred by a Winner or entrant; or 

vii) use of the Prize by a Winner, or any condition imposed on use of the Prize by any third party.

7. Dispute Resolution 

b) A party claiming that a Dispute has arisen must notify the other party in writing, specifying the nature of the dispute (Dispute Notice). 

c) Following the Dispute Notice being given, each party’s authorised representative must endeavour in good faith to resolve the dispute within 14 days. 

d) If the Dispute is not resolved within 14 days of the Dispute Notice being given, the parties may commence court proceedings. 

8. General 

8.1 Governing Law 

These Terms are governed by the laws of Queensland, Australia. Each entrant submits to the exclusive jurisdiction of the courts of Queensland, Australia. 

8.2 Force Majeure 

8.3 Severability 

8.4 No waiver 

Failure by the Promoter to enforce any of its rights under these Terms does not constitute a waiver of those rights. 

8.5 Interpretation 

In these Terms: 

a) terms defined in the Schedule have that meaning; 

b) if a word or phrase is defined, its other grammatical forms have a corresponding meaning; 

c) a reference to a document or agreement (including a reference to this agreement) is to that document or agreement as amended, supplemented, varied or replaced; 

d) unless expressly stated otherwise, a reference to '$' or 'dollar' is to Australian currency; and 

September 25% Off Promotion

Definitions:

“We”, “Our” or “Us” means Frankie4 Holdings Pty Ltd (ACN 634 783 529), and FrankieB Pty Ltd (ACN 144 790 321) collectively trading as Frankie4, Brisbane QLD 4068, Australia.

“Customer” means any person who purchases goods from FRANKIE4 footwear.

“Promotion” means all sale offers available during the Promotion Period.

"Promotion Period" for online (frankie4.com) is 9am Saturday 14 September 2024 – Midnight Sunday 15 September 2024 (AEST).

"Promotion Period" for FRANKIE4 Concept Stores is during store operating hours between Saturday 14 September 2024 – Sunday 15 September 2024.

Sale Overview:

A select range of styles will be available at a discount of 25% off the RRP. See the collection eligible for this promotion at https://frankie4.com/collections/nurses-and-teachers. Discount code must be applied at checkout for discount to apply. Discount code will be sent to customers subscribed to our Email database on Saturday 14 September 2024. Discount is valid online (frankie4.com) from 9am Saturday 14 September 2024 – Midnight Sunday 15 September 2024 (AEST) and in-store at FRANKIE4 Concept Stores (Australia only). Discount can be redeemed multiple times per customer, on eligible purchases only. Discount cannot be redeemed in conjunction with any other offer, discount, or promotion. Discount cannot be redeemed for cash or backdated on other purchases. Discount is available on in-stock, full-priced, select styles only, and cannot be redeemed on any other styles or products. Discount is not available for use at independent retailers. No rainchecks or backdating of sale prices available for this promotion. These Terms & Conditions comply with Australian Consumer Law.

Return Policy:

Provided the shoes are returned within 30 days in their as new and unworn condition, a return is eligible for an exchange, store credit, or refund. A return shipping fee may apply.

Stock Availability:

SS24 $40Voucher With Purchase Promotion

1.0 Definitions

"Terms" means these Terms and Conditions.

"Promotion" is the SS24 Gift with Purchase Promotion, as outlined and in accordance with these Terms.

"Reward Voucher" and "Vouchers" is a $40 FRANKIE4 reward voucher in accordance with these Terms.

"Reward with Purchase" means the $40 reward voucher ("Voucher") received as outlined and in accordance with these Terms.

"Promoter" means Frankie4 Holdings Pty Ltd (ACN 634 783 529), and FrankieB Pty Ltd (ACN 144 790 321) collectively trading as Frankie4, Brisbane QLD 4068, Australia.

"Promotion Period" means the period from 4PM Wednesday 25 September 2024 – 11:59PM Sunday 6 October 2024 (AEST).

“We”, “Our” and “FRANKIE4” means Frankie4 Holdings Pty Ltd (ACN 634 783 529), and FrankieB Pty Ltd (ACN 144 790 321) collectively trading as FRANKIE4, Brisbane QLD 4068, Australia.

"Customer" and "Customers" means any person who participates in the Promotion and/or is redeeming the "Reward Voucher".

2.0 Promotion Overview

The Promotion is organised by the Promoter and is eligible throughout the Promotion Period.

3.0 Promotion Period

The Promotion will run from 4PM Wednesday 25 September 2024 – 11:59PM Sunday 6 October 2024 (AEST).

4.0 Eligibility

The Promotion is open to all those who:

(a) are residents of Australia; and

(b) are aged 18 years or over; and

(d) make a purchase including at least one (1) pair of footwear in-store at any FRANKIE4 Concept Store (within Australia) or online (frankie4.com), during the Promotion Period; and

(e) have not already received a Voucher within this Promotion.

5.0 Reward Voucher with Purchase

Customers who make a purchase including at least one (1) pair of footwear in-store at any FRANKIE4 Concept Store or online at frankie4.com during the Promotion Period, and who are opted-in to receive email marketing from FRANKIE4 at the time of purchase, will receive a $40 reward voucher ("Voucher") valid on a future purchase. Maximum one (1) Reward Voucher per person, regardless of the number of eligible purchases made. Reward voucher will be awarded on the Customers first eligible purchase only. Multiple purchases during the Promotion Period will not result in multiple Vouchers.Purchases during the Promotion Period will not result in multiple Vouchers.

6.0 Voucher Redemption

The Voucher can be forwarded to a friend or loved one for their use, or it can be redeemed by the Customer on their next eligible purchase.

The Voucher can be redeemed in-store at FRANKIE4 Concept Stores (Australia) or online at frankie4.com.

The Voucher is valid for one use only.

The Voucher is valid until 11:59PM Tuesday 31 December 2024 (AEST), after which it will expire and become void.

The Voucher is valid for $40 off full-priced footwear, and cannot be redeemed on the Limited Edition collection, sale items, gift cards, shoelaces, or socks.

The Voucher is not valid in conjunction with any other discount, and is not transferable for cash, refund, or any other form of credit.

Redemption of the Voucher does not alter the Return Policy in which the Customers purchases falls under. Return Policy is dependent on the price which the Customer is purchasing the product/s for, before the Voucher is applied to the product/s.

If the Customer is returning any product that was purchased on the order redeeming the Voucher, the value of the Voucher which was applied to the product being returned will be:

(a) included in the return value for the product which is being returned for a direct exchange; and/or

(b) not included, and therefore void, in the return value for the product which is being returned for an exchange other than a direct exchange; and/or

(c) not included, and therefore void, in the return value for the product which is being returned for a store credit; and/or

(d) not included, and therefore void, in the return value for the product which is being returned for a refund.

7.0 Privacy Policy

Any personal information collected as part of the Promotion will be handled in accordance with Our Privacy Policy.

8.0 General

8.1 Variations

We reserve the right (subject to state/territory regulations) to vary the terms of, or terminate, this Promotion at any time at Our absolute discretion (acting reasonably) without liability to any Customer or other person (subject to any rights a Participant may have at law). We will not award any Voucher if the Promotion is terminated for whatever reason.

8.2 Force Majeure

If the Promotion is not capable of being conducted, or not being conducted as planned, due to circumstances beyond Our control, including due to any technical or communications problems, We reserve the right to amend, suspend or cancel the Promotion subject to approval from any relevant authority, or to cancel or refuse any Customers benefit from the Promotion.

8.3 Dispute Resolution

(a) Neither party may commence court proceedings concerning any dispute between the parties arising out of or in relation to this agreement (“Dispute”), unless the party starting the proceedings has complied with this clause 8.3.

(b) A party claiming that a Dispute has arisen must notify the other party in writing, specifying the nature of the Dispute (“Dispute Notice”).

(c) Following the Dispute Notice being given, each party’s authorised representative must endeavour in good faith to resolve the Dispute within 14 days.

(d) If the Dispute is not resolved within 14 days of the Dispute Notice being given, the parties may commence court proceedings.

8.4 Governing Law

(a) These Terms are governed by the laws of Queensland, Australia.

(b) If a dispute arises regarding these Terms, the Promotion or the Voucher:

(i) the laws of Queensland will apply; and

(ii) each entrant submits to the exclusive jurisdiction of the courts of Queensland.

8.5 Severability

(a) A clause or part of a clause of this document that is illegal or unenforceable may be severed from this agreement and the remaining clauses or parts of the clause of this agreement continue in force.

(b) If any provision is or becomes illegal, unenforceable or invalid in any jurisdiction, it is to be treated as being severed from this agreement in the relevant jurisdiction, but the rest of this agreement will not be affected.

8.6 Interpretation

In these Terms:

(a) unless expressly stated otherwise, a reference to '$' or 'dollar' is to Australian currency; and

(b) the meaning of any general language is not restricted by any accompanying example, and the words 'includes', 'including', 'such as', or 'for example' (or similar phrases) do not limit what else might be included.

An Eternal Summer Giveaway - Social Media Competition

Terms of Entry

Promoter: FrankieB Pty Ltd, ACN 144 790 321, 1/1 Swann Road, Taringa 4068, info@frankie4.com.au, https://frankie4.com/, Instagram: @frankie4footwear, https://www.facebook.com/frankie4.footwear/, https://www.tiktok.com/@frankie4footwear/
Competition: An Eternal Summer Giveaway
Competition Period: The Competition commences at 9am (AEST) on Friday 27 September 2024 and ends at 11:59pm (AEST) on Monday 30 September 2024.
Age Restriction: 18 years and over.
Eligible Entrants: Entry is open to Australian residents who:

Meet the Age Restriction; and
Are not directors, management or employees of the Promoter and its related entities; and
Are not immediate family members of directors, management or employees of the Promoter and its related entities.

6. Maximum Number of Entries: Unlimited per person.

7. Entry Method: During the Competition Period,

8. Like the post, follow FRANKIE4 and tag a friend in the comments of the Competition Post on FRANKIE4’s Instagram Page (@frankie4footwear). Both you and your tagged friend must be following the FRANKIE4 Instagram account

9. Like the post and leave a comment on the Competition Post on FRANKIE4’s Facebook page (https://www.facebook.com/frankie4.footwear/)

Like the post, follow FRANKIE4 and tag a friend in the comments of the Competition Post on FRANKIE4’s TikTok page (https://www.tiktok.com/@frankie4footwear/). Both you and your tagged friend must be following the FRANKIE4 TikTok account.
Notification: Winner will be notified by Instagram, TikTok or Facebook DM within 2 days. Winner will have 3 months to claim the Prize.  
Prize: 6x FRANKIE4 Vouchers valued at $250 AUD. 2x winners per platform will be drawn.

Prize 1 - Instagram

$250 FRANKIE4 Voucher (valid until 31/10/2025)

Prize 2 - Instagram

$250 FRANKIE4 Voucher (valid until 31/10/2025)

Prize 3 - Facebook

$250 FRANKIE4 Voucher (valid until 31/10/2025)

Prize 4 - Facebook

$250 FRANKIE4 Voucher (valid until 31/10/2025)

Prize 5 - TikTok

$250 FRANKIE4 Voucher (valid until 31/10/2025)

Prize 6 - TikTok

$250 FRANKIE4 Voucher (valid until 31/10/2025)

10. Prize Draw: Six (6) draws drawn at random by the Promoter at Office 1/1 Swann Road, Taringa QLD 4068, with one (1) Winner per draw. The first 6 (6) valid entries will be the Winners of the Prizes.

11. Draw Date: 9am (AEST) on Tuesday 1 October 2024.

12. Unclaimed Prize Draw: If a Prize remains unclaimed 3 months after the Draw Date, an unclaimed Prize Draw will be held at Office 1/1 Swann Road, Taringa QLD 4068, at 9am (AEST) on Tuesday 9 January 2025, subject to the approval of any necessary regulatory authority. The Winners of the Unclaimed Prize Draw will be notified in the same manner as set out in Item 9.

Terms and Conditions

Agreement

1.1 General

These Terms of Entry (Terms), comprising the Schedule and these Terms and Conditions:
apply to the Competition being run by the Promoter; and
form the basis of the legally binding agreement between you (you, entrant) and the Promoter.
By entering this Competition, you acknowledge that you have read and understood these Terms, and you agree to be bound by these Terms. If you do not agree to these Terms, you must not enter the Competition.
Notwithstanding anything in these Terms, the Promoter may in its absolute discretion:
refuse to award the Prize to an entrant who fails or is unable to comply with these Terms; and
make reasonable amendments to any aspect of the Competition or the Terms of Entry from time to time, subject to applicable laws.

1.2 Social Media Platforms

We may host or conduct the Competition via our Social Media.
By entering this Competition through a Social Media platform, you:
agree to comply with the Social Media platform’s terms of use;
release the Social Media platform from all claims based on, related to or arising from the Competition; and
acknowledge and agree that this Competition is in no way sponsored, endorsed, administered by or affiliated with any of the Social Media platforms.
Competition Details

2.1 Who can enter

Entry to the Competition is open to Eligible Entrants, who may submit up to the Maximum Number of Entries during the Competition Period. Entries received after the Competition Period will be deemed ineligible.
To confirm your eligibility, the Promoter may request you to provide verification information or documents, including (but not limited to) proof of identity, proof of age, proof of residency and verification of your social media profile. In the even that you cannot provide the requested documents, you may be deemed to be ineligible for the Competition.
Entry into the Competition is free. However, you may need to pay for internet access to submit your entry.

2.2 How to enter

To enter the Competition, you must follow the Entry Method and enter the Competition in your own name. No other form of entry is permitted.
Once an entry is submitted, you acknowledge that the entry may not be withdrawn, altered or deleted (except as and where required by the Promoter).
Entries will be accepted at the discretion of the Promoter, who will exercise its judgement in ruling on questions of eligibility. The ruling of the Promoter on questions of eligibility will be final, and no further correspondence will be entered into.
The Promoter accepts no responsibility for late, lost or misdirected entries of other communications. Entries will be deemed void if they are found to be illegitimate, forged, manipulated or tampered with in any way.
Prize
The Prize is specified at Item 9.
If the Prize is unavailable for whatever reason, the Promoter reserves the right to substitute the Prize for a prize of the same values (which will not exceed $500AUD).
All taxes (excluding GST) which may be payable as a consequence of receiving the Prize, are the sole responsibility of the Winner.
If you wish to transfer the Prize to another person, please contact us using the contact details in the Schedule.
Prize Draw
All valid entries will be included in the Prize Draw/Prize Draws.
The winning Eligible Entrant of each Prize Draw (Winner) will win the Prize for that Prize Draw.
The Winner will be notified in accordance with the Notification specified in the Schedule.
The Promoter will make reasonable efforts to identify and locate the Winner. However, if the Prize remains unclaimed within 3 months after the Prize Draw Date, the Promoter will hold an Unclaimed Prize Draw.
Use of personal information
The Promoter collects personal information from each entrant to conduct and promote the Competition (Permitted Purpose) and may for this purpose:
send electronic messages to or telephone the Winner;
disclose such information to Australian regulatory authorities as required;
disclose such information to State and Territory lottery departments or authorities as required;
publish a Winner’s personal information on any media as required under the relevant lottery legislation; and
promote, publicise and market the Competition and the Promoter’s business.
Types of personal information collected include your:
name;
Social media handle/username;
likeness and image.
If you need to access, change or update your personal information, you can contact us via the details in the Schedule.
You consent to the Promoter using your name, likeness, image or voice (or a combination of these) in the event you are a Winner in any media for an unlimited period of time without remuneration or compensation for the purpose of promoting this Competition (including any outcome) and/or promoting any products manufactured, distributed or supplied (or both) by the Promoter.
If you do not agree to your personal information being collected and used for the Permitted Purpose, you cannot participate in the Competition.
For further information about how the Promoter handles personal information, please see the Promoter’s privacy policy located at https://frankie4.com/pages/terms-privacy-policy.
Liability
Winners may have rights under the Australian Consumer Law and other similar legislation which cannot be excluded, restricted or modified by the Promoter. These terms and conditions do not exclude, restrict or limit those statutory rights in any way. However, to the extent that it is permitted to do so by law, the Promoter (including its officers, employees and agents) excludes all liability whether arising in tort (including without limitation negligence), contract or otherwise for any personal injury or any other loss or damage (including without limitation loss of opportunity or loss of profits) whether direct, indirect, special or consequential, arising in any way out of the Competition, including, without limitation:
any technical difficulties or equipment malfunction (whether or not under the Promoter’s control);
any theft, unauthorised access, or third party interference;
any entry or Prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter;
issues with communications networks or internet services, whether due to traffic congestion, technical malfunction or otherwise;
any variation in Prize value to that stated in these Terms, where such variation is outside the reasonable control of the Promoter;
any tax liability incurred by a Winner or entrant; or
use of the Prize by a Winner, or any condition imposed on use of the Prize by any third party.
The Promoter is not responsible for any loss, damage or injury to you resulting from your entry or participation in the Competition through the use of a Social Media Platform. This includes (but is not limited to) loss, damage or injury resulting from comments made or material published by third parties about you on any social media platform in connection with this Competition.
Subject to clauses 6(a), 6(b), and 6(c), any liability of the Promoter in connection with the Competition or accepting or using any Prize is limited to an amount equal to the value of one Prize offered in the Competition.
Dispute Resolution
Neither party may commence court proceedings concerning any dispute between the parties arising out of or in relation to this agreement (Dispute), unless the party starting the proceedings has complied with this clause 7.
A party claiming that a Dispute has arisen must notify the other party in writing, specifying the nature of the dispute (Dispute Notice).
Following the Dispute Notice being given, each party’s authorised representative must endeavour in good faith to resolve the dispute within 14 days.
If the Dispute is not resolved within 14 days of the Dispute Notice being given, the parties may commence court proceedings.
General

8.1 Governing Law

These Terms are governed by the laws of Queensland, Australia. Each entrant submits to the exclusive jurisdiction of the courts of Queensland, Australia.

8.2 Force Majeure

If for any reason this Competition is not capable of running as planned (whether caused by epidemic, pandemic, power failures, tempests, natural disasters, acts of God, civil unrest, strike, war or terrorism, infection by computer virus, line drop out, bugs, tampering, unauthorised intervention, fraud, technical failures or any other cause beyond the control of the Promoter which corrupt or affect the administration, security, fairness or integrity of the Competition), the Promoter reserves the right in its sole discretion and subject to any written direction given by a relevant regulatory authority, to cancel, terminate, modify or suspend the Competition, invalidate any affected entries, or provide an alternative prize to the same value as the original Prize, and no compensation will be payable to any Eligible Entrant.

8.3 Severability

A clause or part of a clause of this document that is illegal or unenforceable may be severed from this agreement and the remaining clauses or parts of the clause of this agreement continue in force.
If any provision is or becomes illegal, unenforceable or invalid in any jurisdiction, it is to be treated as being severed from this agreement in the relevant jurisdiction, but the rest of this agreement will not be affected.

8.3 No waiver

Failure by the Promoter to enforce any of its rights under these Terms does not constitute a waiver of those rights.

8.4 Interpretation

In these Terms:
terms defined in the Schedule have that meaning;
if a word or phrase is defined, its other grammatical forms have a corresponding meaning;
a reference to a document or agreement (including a reference to this agreement) is to that document or agreement as amended, supplemented, varied or replaced;
unless expressly stated otherwise, a reference to '$' or 'dollar' is to Australian currency; and
the meaning of any general language is not restricted by any accompanying example, and the words 'includes', 'including', 'such as', or 'for example' (or similar phrases) do not limit what else might be included.

TERMS AND CONDITIONS

General

Discounts and Vouchers

Promotions