Payment methods Afterpay, Zip Pay and Klarna are available only when order value is over $150 (exclusive of shipping).

The products in the Limited Edition collection are produced in limited quantities and will be available only while stock lasts. We will not be restocking these items once they have sold out. The Limited Edition collection consist of the following products: Liberty Black Ltd Edt, Franklin Black Ltd Edt, Marlow Black Ltd Edt. 

Each item in the Limited Edition collection is crafted with unique design elements, materials, or features that distinguish from our regular product line. 

No discounts, promotional offers, or other offers are eligible for redemption towards the purchase of products within the Limited Edition collection. The pricing of these products is fixed and reflects their exclusivity and craftsmanship.

30-day return policy applies. If returning your shoes via post, the shoes and shoebox must be returned in the original external postage box to protect the product in transit. All accompanying materials must be returned.

To view full Terms of Service, please click here.

To view our Return Policy, see here. 

Discount codes, vouchers, and coupons are valid for the specified amount, specified usage period, and specified number of uses only. Expiry date will apply. See discount code/voucher/coupon for specific details.

Discount codes, vouchers, and coupons are valid for use online at frankie4.com and in-store at FRANKIE4 Concept Stores, unless otherwise specified.

Discount codes, vouchers, and coupons must be applied at the checkout, for offer to apply.

Discount codes, vouchers, and coupons cannot be redeemed in conjunction with any other offer, discount, or promotion.

Discount codes, vouchers, and coupons cannot be redeemed for cash or backdated on other purchases.

Discount codes, vouchers, and coupons are available on full-priced footwear only, excluding Isla, Limited Edition collection, and Arch Peace collections (in some cases, discount codes, vouchers, and coupons are valid on selected products/range of styles only – this will be specified in the specific offer's Terms & Conditions). Cannot be redeemed on gift cards, shoelaces, or socks.

Unless otherwise stated, standard 30-day return policy applies.

Gift Cards are available for purchase online at frankie4.com and in-store at FRANKIE4 Concept Stores. No discounts, offers, or other Gift Cards can be used when purchasing a Gift Card.

Gift Cards can be redeemed using the unique code, online at frankie4.com or in-store at FRANKIE4 Concept Stores. Gift Card is valid for 3 years from purchase, unique expiry listed on Gift Card.

Gift Cards remain valid until full value has been redeemed, or expiry date is reached (whichever comes first).

When an eligible order is returned for a refund to original payment method, if the original payment method is Gift Card, the refund will be processed back onto the original Gift Card.

Gift Cards are not redeemable for cash and are treated as currency; they cannot be replaced if lost or stolen.

Below are the Terms & Conditions surrounding FRANKIE4's Product Review Coupon Offer. FRANKIE4 Footwear reserves the right to adjust these Terms & Conditions without prior notice.
One coupon ($25) will be issued per review. Review requests to online Customers are not guaranteed on all orders. Coupons are issued regardless of review content or star rating. Customers submitting reviews consent for these to be published on our website and to be used in our marketing. Coupon valid for use on full-price footwear only (excludes Isla and Limited Edition collection) and cannot be redeemed towards shoelaces, socks, or gift cards. Coupon valid for current available stock only. $25 Coupons will be sent to customers who wrote a review through the email sent to them. Coupons are valid for 60 days after the issue date. No extensions on coupon. Coupons are valid for one use. Not redeemable for cash or store credit. Coupons are not to be used in conjunction with any other discount, offer, or promotion. Maximum of 1 coupon valid per pair of shoes purchased. Multiple coupons cannot be redeemed on the same pair of shoes purchased. Coupons can be used online or in-store at our concept stores. Coupon codes must be entered at checkout online to be redeemed. Coupon code emails must be shown to staff when purchasing in store. Coupons are not valid to be used with our independent stockists. Coupon emails can be forwarded to friends and family as a gift. Coupon amount is not refundable in cash if purchased products are returned.

Updated Jul 2024.

Discount is valid for use online at FRANKIE4.com and in-store at FRANKIE4 Concept Stores.

Discount is valid for $25 off full-priced footwear only (excludes Isla and Limited Edition collection) and cannot be redeemed towards shoelaces, socks, or gift cards.

Discount is valid for one use per customer and expires 30 days after date of issue.

Discount code must be applied at the checkout, for offer to apply.

Discount cannot be redeemed in conjunction with any other offer, discount, or promotion.

Discount cannot be redeemed for cash or backdated on other purchases.

Standard 30-day return policy applies.

Discount is valid for use online at frankie4.com and in-store at FRANKIE4 Concept Stores.

Discount is valid for 10% off full-priced footwear only (excludes Isla and Limited Edition collection) and cannot be redeemed towards shoelaces, socks, or gift cards.

Discount is valid for multiple uses per customer.

Discount code must be applied at the checkout, for offer to apply.

Discount cannot be redeemed in conjunction with any other offer, discount, or promotion.

Discount cannot be redeemed for cash or backdated on other purchases.

Standard 30-day return policy applies.

Discount is valid for use online at frankie4.com and in-store at FRANKIE4 Concept Stores.

Discount is valid for 10% off full-priced footwear only (excludes Isla and Limited Edition collection) and cannot be redeemed towards shoelaces, socks, or gift cards.

Discount is valid for one use per customer and expires 30 days after receiving the discount.

Discount code must be applied at the checkout, for offer to apply.

Discount cannot be redeemed in conjunction with any other offer, discount, or promotion.

Discount cannot be redeemed for cash or backdated on other purchases.

Standard 30-day return policy applies.

Overview:

Discount is valid for 20% off RRP of full-priced footwear styles (excludes Limited Edition collection, Isla, shoelaces, socks, and gift-cards).

Discount is valid from 12AM Thursday 20 March 2025 – 11:59PM Thursday 30 April 2025 (AEST).

Discount is valid for use online at frankie4.com and in-store at FRANKIE4 Concept Stores (Australia).

Discount can be redeemed multiple times per customer, on eligible styles and purchases only.

Use of Discount:

Discount code must be applied at the checkout for offer to apply.

Discount cannot be redeemed in conjunction with any other offer, discount, or promotion.

Discount cannot be redeemed for cash or backdated on other purchases.

Discount is available on full-priced footwear styles only (excludes Limited Edition collection, Isla, shoelaces, socks, and gift-cards) and cannot be redeemed on any other styles or products.

Standard 30-day return policy applies.

Definitions

• “We”, “Our” or “Us” means Frankie4 Holdings Pty Ltd, FrankieB Pty Ltd, trading as Frankie4, Brisbane QLD 4068.
• “Customer” or "Customers" means any person who purchases goods from FRANKIE4 footwear Concept Stores (Australia).
• "Offer" or "Promotion" means the offers available during the Promotion Period.
• "Promotion Period" for online (frankie4.com) is 12AM Tuesday 1 April 2025 – 11:59PM Thursday 24 April 2025.
• "Promotion Period" for FRANKIE4 Concept Stores (Australia) is during store trading hours Tuesday 1 April 2025 – Thursday 24 April 2025.
• "Terms" means these Terms and Conditions.

Promotion Period

• This Offer is available during the Promotion Period only. Offer is not able to be backdated onto previous purchases.

Offer Details

• With the purchase of any one (1) pair of full-priced footwear (excludes shoelaces, socks, gift-cards), receive $50 off the RRP of a maximum of three (1–3) pairs of Ballet Flats (includes and is limited to: Dorset, Elizabeth, Gianna, London, Trinity), when purchased in the same transaction.
• For offer to be applied, minimum one (1) pair of footwear must be purchased at full-price.
• Maximum of three (3) pairs of Ballet Flats can be purchased at $50 off the RRP, per one (1) pair of full-priced footwear purchased.
• Maximum of three (3) pairs of Ballet Flats can be purchased at $50 off the RRP, per transaction.
• This Offer is not available in conjunction with any other offer, discount, or promotion, unless otherwise stated in these Terms. This Offer cannot be redeemed through independent retailers or stockists.

Return Policy

• Products purchased within this Promotion are eligible for a return as per our standard Return Policy. See our Return Policy here.

Stock Availability

• This Offer is available on current stock only and cannot be extended for future restocks.

General

• These Terms comply with Australian Consumer Law.
• By participating in this Promotion, Customers agree to abide by these terms and conditions. We reserve the right to disqualify any Customer who violates these terms and conditions or engages in any fraudulent activity.