Payment methods Afterpay, Zip Pay and Klarna are available only when order value is over $150 (exclusive of shipping).

The products in the Limited Edition collection are produced in limited quantities and will be available only while stock lasts. We will not be restocking these items once they have sold out. The Limited Edition collection consist of the following products: Liberty Black Ltd Edt, Franklin Black Ltd Edt, Marlow Black Ltd Edt. 

Each item in the Limited Edition collection is crafted with unique design elements, materials, or features that distinguish from our regular product line. 

No discounts, promotional offers, or other offers are eligible for redemption towards the purchase of products within the Limited Edition collection. The pricing of these products is fixed and reflects their exclusivity and craftsmanship.

30-day return policy applies. If returning your shoes via post, the shoes and shoebox must be returned in the original external postage box to protect the product in transit. All accompanying materials must be returned.

Due to their exclusive nature, no discounts, promotional offers, or other offers are eligible for redemption towards the purchase of Isla, Venice, Bondi, or Bronte. The pricing of these products is fixed and reflects their exclusivity and craftsmanship.

Our standard 30-day return policy applies.

To view full Terms of Service, please click here.

To view our Return Policy, see here. 

These Terms and Conditions ("Terms") govern your participation in the FRANKIE4 “Refer a Friend” Program ("Program"). By participating in the Program, you agree to be bound by these Terms and by FRANKIE4’s general Terms of Use and Privacy Policy.

1. Program Overview

1.1. The Program is open to residents of Australia or New Zealand aged 18 years or older.

1.2. Under the Program, any customers (“Referrers”) may refer new customers (“Recipients”) to FRANKIE4 using a unique referral link provided via the FRANKIE4 referral platform located at frankie4.com/pages/referrals.

1.3. The Program consists of two promotional periods:

• Launch Offer: From 10:30AM Monday 28 July 2025 (AEST) to 5:59AM Monday 4 August 2025 (AEST), Recipients will receive a 25% Discount which can be redeemed on their first eligible purchase, and Referrers will receive a $25 Discount following a Successful Referral (as defined in Section 3.2). There will be a 48-hour Honour Period for Recipients to claim the 25% Discount (as defined in Section 5).
• Ongoing Offer: From 6:00AM Monday 4 August 2025 (AEST) until otherwise amended, Recipients will receive a 15% Discount which can be redeemed on their first eligible purchase, and Referrers will receive a $25 Discount following a Successful Referral (as defined in Section 3.2).

2. Eligibility

2.1. The Refer a Friend Program is only available to individuals who:

a) Are residents of Australia or New Zealand; and

b) Are 18 years of age or older at the time of participation.

2.2 The Program is not open to residents of countries outside of Australia and New Zealand. A separate referral program is available for customers shopping via the United States store (us.frankie4.com).

2.3. FRANKIE4 reserves the right to verify participant eligibility and disqualify any individual who does not meet the above criteria or who violates these Terms and Conditions. 

2.4. Referrers can be a new customer or existing FRANKIE4 customer.

2.5. Recipients must be new customers with no previous purchase history with FRANKIE4.

2.6. Referrals must be made using the official referral system located here, hosted by Okendo and authorised by FRANKIE4. Manual referrals or those conducted outside the designated system are ineligible.

3. Referral Rewards and Redemption

3.1. Recipient Rewards

a) Recipients who are referred during the Launch Period will receive a 25% Discount Code, valid for one use on full-priced footwear only (excludes Isla, Venice, and Limited Edition collection). This Discount must be claimed and redeemed by 5:59AM Monday 4 August 2025 (AEST), or within 48-hours of generation if the referral link is accessed during the honour period (see Section 5).

b) Recipients referred after the Launch Period will receive a 15% Discount Code, valid for one use on full-priced footwear only (excludes Isla, Venice, and Limited Edition collection). This Discount will be valid for 30 days from the date of generation.

c) Discounts are non-transferable, cannot be redeemed for cash, and may not be combined with other offers, promotions, bundles, or discounts unless otherwise stated.

d) Discounts are valid for one use only.

e) Discounts are valid for new customers only, and cannot be redeemed by customers who have placed an order with FRANKIE4 before.

f) Discounts are valid in-store at FRANKIE4 Concept Stores or online at frankie4.com.

g) Discounts are valid towards full-priced footwear only (excludes Isla, Venice, and Limited Edition) and cannot be redeemed towards shoelaces, socks, or gift-cards.

3.2. Referrer Rewards

a) Referrers will receive a $25 Discount only upon completion of a Successful Referral, defined as:

• The Recipient clicks the Referrer’s unique referral link; and
• The Recipient completes a purchase that is attributed to the referral link; and
• FRANKIE4 is able to verify and attribute the referral through its tracking systems.

b) The Discount code will be issued via email and will be valid for 90 days from the date of issue.

c) Discount codes are non-transferable and cannot be redeemed for cash.

d) Discount codes may be used in conjunction with the Professionals Privilege Offer (refer to separate Terms and Conditions for that program), but may not be used in conjunction with any other offer, promotion, or discount.

e) Discount codes are valid for one use only.

f) Discount codes are valid in-store at FRANKIE4 Concept Stores or online at frankie4.com.

g) Discount codes are valid towards full-priced footwear only (excludes Isla, Venice, and Limited Edition) and cannot be redeemed towards shoelaces, socks, or gift-cards.

4. Tracking and Attribution

4.1. FRANKIE4 uses cookies and similar technologies to track referral activity. FRANKIE4 is not liable for untracked referrals due to technical limitations including, but not limited to, cookie blockers, browser settings, or incorrect usage of referral links.

4.2. Referrals must be made by the Referrer directly to the Recipient; use of referral links on coupon sites, deal aggregators, or paid media is strictly prohibited and may result in forfeiture of rewards.

5. Launch Offer Honour Period

5.1. Referral links shared before 5:59AM on Monday 4 August 2025 (AEST) will remain eligible for the 25% discount if the Recipient:

• Accesses the referral link within 48-hours of the referral link being generated; and
• Redeems the generated discount code within 24 hours of its creation.

5.2. Referrals that do not meet both of the above conditions will automatically default to the ongoing 15% discount structure.

6. Referral Emails & Consent

6.1. By submitting a referral through the FRANKIE4 Refer a Friend Program, Referrers confirm that they have obtained the consent of the Recipient (the referred friend) to provide their contact details to FRANKIE4 for the sole purpose of sending a one-time referral invitation.

6.2. FRANKIE4 will send a single email to the Recipient, informing them of the referral and the available offer. Where provided, the Referrer’s name will be included to identify the origin of the referral. The email will also include a link for the Recipient to access the referral offer.

6.3. The Recipient’s contact information will not be used by FRANKIE4 beyond the delivery of the referral invitation, unless the Recipient independently chooses to engage with FRANKIE4 (for example, by clicking the offer link, creating an account, or subscribing to marketing communications). 

6.4. The referral invitation email will include clear sender identification and an unsubscribe mechanism, in accordance with the Spam Act 2003 (Australia) and the Unsolicited Electronic Messages Act 2007 (New Zealand).

6.5. FRANKIE4 reserves the right to suspend or restrict referral activity where it suspects misuse, including excessive email referrals or lack of valid consent.

6.6. If a referral is deemed ineligible (for example, if the Recipient has previously made a purchase), FRANKIE4 may notify the Recipient via email solely for the purpose of advising that the referral offer is not available to them. This communication does not constitute marketing and will not result in the Recipient being added to any ongoing marketing lists unless they separately opt in.

6.7. If the Recipient engages with the referral by clicking the referral link or requesting their discount code, FRANKIE4 may send a follow-up email containing the referral discount code. This communication is considered transactional and will not result in the Recipient being subscribed to ongoing marketing emails unless separate express consent is provided. An unsubscribe option will be included in accordance with applicable legislation.

7. Abuse and Fraud Prevention

7.1. FRANKIE4 reserves the right to disqualify any referrals or withhold rewards if, in its sole discretion, it determines that fraud, tampering, self-referrals, misuse, or other forms of manipulation have occurred.

7.2. Suspected or confirmed abuse of the Program may result in immediate termination of participation and the invalidation of all pending or previously issued rewards.

8. General Terms

8.1. FRANKIE4 reserves the right to modify, suspend, or terminate the Program, or these Terms, at any time and for any reason without prior notice.

8.2. Any changes will be effective immediately upon posting of revised Terms on the FRANKIE4 website. Continued participation in the Program after any such changes shall constitute your consent to such changes.

8.3. These Terms are governed by the laws of Queensland, Australia. Any disputes arising under or in connection with the Program shall be subject to the exclusive jurisdiction of the courts of Queensland.

9. Contact

For questions or concerns regarding the Refer a Friend Program, please contact our Customer Care Team at:

Email: info@frankie4.com.au

Live-Chat: frankie4.com/pages/customer-care

Phone: 07 3106 3351

Discount codes, vouchers, and coupons are valid for the specified amount, specified usage period, and specified number of uses only. Expiry date will apply. See discount code/voucher/coupon for specific details.

Discount codes, vouchers, and coupons are valid for use online at frankie4.com and in-store at FRANKIE4 Concept Stores, unless otherwise specified.

Discount codes, vouchers, and coupons must be applied at the checkout, for offer to apply.

Discount codes, vouchers, and coupons cannot be redeemed in conjunction with any other offer, discount, or promotion.

Discount codes, vouchers, and coupons cannot be redeemed for cash or backdated on other purchases.

Discount codes, vouchers, and coupons are available on full-priced footwear only, excluding Isla, Venice, Bondi, Bronte, Limited Edition collection, and Arch Peace collections (in some cases, discount codes, vouchers, and coupons are valid on selected products/range of styles only – this will be specified in the specific offer's Terms & Conditions). Cannot be redeemed on gift cards, shoelaces, or socks.

Unless otherwise stated, standard 30-day return policy applies.

Gift Cards are available for purchase online at frankie4.com and in-store at FRANKIE4 Concept Stores. No discounts, offers, or other Gift Cards can be used when purchasing a Gift Card.

Gift Cards can be redeemed using the unique code, online at frankie4.com or in-store at FRANKIE4 Concept Stores. Gift Card is valid for 3 years from purchase, unique expiry listed on Gift Card.

Gift Cards remain valid until full value has been redeemed, or expiry date is reached (whichever comes first).

When an eligible order is returned for a refund to original payment method, if the original payment method is Gift Card, the refund will be processed back onto the original Gift Card.

Gift Cards are not redeemable for cash and are treated as currency; they cannot be replaced if lost or stolen.

Below are the Terms & Conditions surrounding FRANKIE4's Product Review Coupon Offer. FRANKIE4 Footwear reserves the right to adjust these Terms & Conditions without prior notice.
One coupon ($25) will be issued per review. Review requests to online Customers are not guaranteed on all orders. Coupons are issued regardless of review content or star rating. Customers submitting reviews consent for these to be published on our website and to be used in our marketing. Coupon valid for use on full-price footwear only (excludes Isla, Venice, Bondi, Bronte, and Limited Edition collection) and cannot be redeemed towards shoelaces, socks, or gift cards. Coupon valid for current available stock only. $25 Coupons will be sent to customers who wrote a review through the email sent to them. Coupons are valid for 60 days after the issue date. No extensions on coupon. Coupons are valid for one use. Not redeemable for cash or store credit. Coupons are not to be used in conjunction with any other discount, offer, or promotion. Maximum of 1 coupon valid per pair of shoes purchased. Multiple coupons cannot be redeemed on the same pair of shoes purchased. Coupons can be used online or in-store at our concept stores. Coupon codes must be entered at checkout online to be redeemed. Coupon code emails must be shown to staff when purchasing in store. Coupons are not valid to be used with our independent stockists. Coupon emails can be forwarded to friends and family as a gift. Coupon amount is not refundable in cash if purchased products are returned.

Updated Oct 2025.

Discount is valid for use online at FRANKIE4.com and in-store at FRANKIE4 Concept Stores.

Discount is valid for $25 off full-priced footwear only (excludes Isla, Venice, Bondi, Bronte, and Limited Edition collection) and cannot be redeemed towards shoelaces, socks, or gift cards.

Discount is valid for one use per customer and expires 30 days after date of issue.

Discount code must be applied at the checkout, for offer to apply.

Discount cannot be redeemed in conjunction with any other offer, discount, or promotion.

Discount cannot be redeemed for cash or backdated on other purchases.

Standard 30-day return policy applies.

Discount is valid for use online at frankie4.com and in-store at FRANKIE4 Concept Stores.

Discount is valid for 10% off full-priced footwear only (excludes Isla, Venice, Bondi, Bronte, and Limited Edition collection) and cannot be redeemed towards shoelaces, socks, or gift cards.

Discount is valid for multiple uses per customer.

Discount code must be applied at the checkout, for offer to apply.

Discount cannot be redeemed in conjunction with any other offer, discount, or promotion.

Discount cannot be redeemed for cash or backdated on other purchases.

Standard 30-day return policy applies.

Discount is valid for use online at frankie4.com and in-store at FRANKIE4 Concept Stores.

Discount is valid for 10% off full-priced footwear only (excludes Isla, Venice, Bondi, Bronte, and Limited Edition collection) and cannot be redeemed towards shoelaces, socks, or gift cards.

Discount is valid for one use per customer and expires 30 days after receiving the discount.

Discount code must be applied at the checkout, for offer to apply.

Discount cannot be redeemed in conjunction with any other offer, discount, or promotion.

Discount cannot be redeemed for cash or backdated on other purchases.

Standard 30-day return policy applies.

Definitions

“We”, “Our”, “Us” or "FRANKIE4" means FrankieB Pty Ltd, ACN 144 790 321, Office 1/1 Swann Road, Taringa QLD 4068, info@frankie4.com.au, https://frankie4.com/.

"Eligible Customer" and "Eligible Customers" means the customers who are eligible to sign up for the Discount Code and redeem this Offer, as outlined in Eligibility within these Terms and Conditions.

"Offer" or means the Offer available during the Offer Period, as outlined in these Terms and Conditions.

“Offer Period” commences at 9AM (AEST) Monday 9 February 2026 until further notice or until stock runs out (whichever occurs first). The Promotion does not have a predetermined end date and may be withdrawn, modified, or extended at any time without notice. The Promotion will remain available until We decide to conclude or modify the terms of the Promotion, at Our sole discretion, without prior notice.

"Discount Code" is the code used to redeem this Offer.

Eligibility

This Offer is available exclusively to Eligible Customers who have been identified based on their engagement history with FRANKIE4. Eligible Customers are determined based on criteria set by FRANKIE4, such as purchase history, account activity, marketing engagement, or other engagement history. These criteria are applied at FRANKIE4’s sole discretion.

Eligible Customers must sign up to access the Discount Code on the sign up page: https://frankie4.com/pages/first-pair-guide.

Discount Redemption

Discount Code is valid for use online at frankie4.com or in-store at FRANKIE4 Concept Stores.

Discount Code is valid for $50 off full-priced footwear purchases only (excludes COAST by FRANKIE4®, Limited Edition, shoelaces, socks, and gift-cards).

Discount Code is valid for an Eligible Customer's first-purchase only.

Discount Code is valid for one use per customer and expires 14 days after receiving the discount.

Discount Code must be applied at the checkout, for offer to apply.

Discount Code cannot be redeemed in conjunction with any other offer, discount, or promotion.

Discount Code cannot be redeemed for cash or backdated on other purchases.

Standard 30-day return policy applies.

Stock Availability:

The Offer is available only while stock lasts. We are unable to hold stock aside during the Offer Period. All available stock for online is loaded online and for in-store is available in-store. Stock will be sold on a ‘first in’ basis. We will not be restocking during the Offer Period. No rainchecks or backdating of the Discount Code available for this Offer.

General Conditions:

By participating, each Customer agrees:

(a) to abide by these Terms and decisions of FRANKIE4, which shall be final and binding in all respects relating to this Promotion; and

(b) not to release any publicity or other materials on their own or through someone else regarding their participation in the Promotion without the prior consent of FRANKIE4, which it may withhold in its sole discretion.

Definitions

“We”, “Our” or “Us” means FrankieB Pty Ltd, ACN 144 790 321, 1/1 Swann Rd, Taringa QLD 4068, info@frankie4.com.au, https://frankie4.com/.

“Customer” means any person who purchases goods from FRANKIE4.

“Promotion” means the offers available as outlined in these Terms and Conditions.

Promotion

This Promotion offers a curated range of discounted products at the checkout, available exclusively when a Customer purchases a full-priced style concurrently.

The styles offered within this Promotion are subject to change at any time at Our discretion.

The discounts of styles offered within this Promotion are subject to change at any time at Our discretion.

No backdating of previous styles or discounts is available.

Only the styles shown within this Promotion at the checkout are available within this Promotion. Discounts cannot be extended to other styles that are not shown in this Promotion.

The Promotion may be altered or withdrawn entirely at Our discretion without prior notice. The Promotion has no set end date and not available forever.

Return conditions apply to all purchases made under this promotion, as outlined in our Sale Items Return Policy.

This Promotion is not available in conjunction with any other offer, discount, or promotion.

We reserve the right to amend these Terms and Conditions at any time without prior notice

Definitions:

“We”, “Our” or “Us” means FrankieB Pty Ltd, ACN 144 790 321, 1/1 Swann Rd, Taringa QLD 4068, info@frankie4.com.au, https://frankie4.com/.

“Customer” means any person who purchases goods from FRANKIE4 footwear.

“Promotion” means all sale offers available during the Promotion Period.

"Promotion Period" means the period during which the Promotion takes place, as outlined in the "Concept Store Promotion Period" and "Online Promotion Period".

"Concept Store Promotion Period" is during store trading hours between Friday 19 June 2026 – Sunday 2 July 2026.

“Online Promotion Period" is 9AM Friday 19 June 2026 – 7.59AM Monday 3 August 2026 (AEST).

Sale Overview:

A select range of footwear styles will be available at discounts between 25–50% off their RRP. During the Online Promotion Period, see the select range of footwear styles included in the sale here - https://frankie4.com/collections/winter-sale

This sale is available online at https://frankie4.com during the Online Promotion Period, and in-store at FRANKIE4 Concept Stores (Australia) during the Concept Store Promotion Period. Sale prices are not available at independent retailers.

Sale prices cannot be applied in conjunction with any other offer or promotion. Sale shoes may be eligible for exchange, store credit, or refund, depending on their allocated discount (see Return Policy). Select range of footwear styles (here) are only available at the sale price throughout the relevant specified Promotion Period and while stocks last. No rainchecks or backdating of sale prices available for this promotion. This promotion is not available at independent stockists. These Terms & Conditions comply with Australian Consumer Law.

Return Policy:

Styles discounted 20–25% off: Sales under this offer are eligible for a return as per our standard policy. Provided the shoes are returned within 30 days in their as new and unworn condition, a return is eligible for an exchange, store credit, or refund. A return shipping fee may apply.

Styles discounted 30-39% off: Sales under this offer are not eligible for a refund. Provided the shoes are returned within 30 days in their as new and unworn condition, a return is eligible for a size exchange (same style/colour, pending stock availability) or a store credit of price paid. A return shipping fee may apply.

Styles discounted 40–50% off: Sales under this offer are considered a final sale product and are not eligible for return. No exchanges, store credits, or refunds available on change of mind for products included in this promotion (this includes purchasing the wrong size).

Sale Prices:

All sale prices are as marked online (at the checkout) during the Promotion Period. For The Winter Sale, these prices will be in effect online (https://frankie4.com) from 9AM Friday 19 June 2026 – 7.59AM Friday 31 July 2026 (AEST). Online sale prices will be available in-store at FRANKIE4 Concept Stores (Australia) during store trading hours between Friday 19 June 2026 – Friday 31 July 2026. No rainchecks or backdating of sale prices available for this promotion.

While great care has been taken to ensure accuracy of all prices and descriptions, we reserve the right to correct any errors and adjust prices, especially for GST, customs duty or other statutory charges that are out of our control.

Stock Availability:

All offers during the Promotion Period are available while stocks last. We are unable to hold stock aside during the Promotion Period. All available stock for the online event is loaded online, and for the in-store event is in-store. Stock will be sold on a ‘first in’ basis. If the stock is exhausted at all locations participating in the Promotion, this does mean that we have sold out. We will not be restocking during the Promotion Period. No rainchecks or backdating of sale prices available for this promotion.

In the event of an oversell, stock discrepancy, or pricing error, we may cancel your order (in full or in part). If this occurs, we will notify you as soon as possible, providing you with the option of either:

a) a store credit valued at the price paid for the cancelled item/s; OR

b) a refund of the price paid for the cancelled item/s.

If no response is received by us within 5 business days of notification of the oversell, a refund of the price paid for the cancelled item/s will be processed and you will be notified.

No further compensation, remuneration, or benefit will be provided in relation to cancelled items purchased at a discounted or sale price.