Yes! To view our sizing guide and fitting tips head here
All FRANKIE4 footwear is based on standard US sizing. The US sizing guide is consistent with Australian, New Zealand, and US sizing. Head here to check out our sizing guide.
Yes! Most closed toe FRANKIE4 styles come with our Sole Saver Pack™️ so that you can achieve a tailored fit each and every time. If you have a wider foot, try our half-length footbed. This footbed offers the same heel and arch support as our full-length footbed, while allowing you some extra room at the forefoot. Check out our video on how to achieve a wider fit here.
Wanting a slide or sandal? Most of our open toe styles are designed with a ‘B’ width fitting. We do suggest trying out the pair you like as the upper can affect how the shoes fit. We also offer a range of slides and sandals that feature an adjustable upper to accommodate a wider fit.
If you would like help choosing a particular style for your foot type we’re here to help.
info@frankie4.com.au | 1300 721 898 | Live Chat
Book in with our team for a personalised shopping experience virtually… Book Here
Yes! Most closed toe FRANKIE4 styles come with our Sole Saver Pack™️ to ensure that you can achieve a tailored fit each and every time. Simply place a forefoot cushion, found in your Sole Saver Pack™️ under the full-length footbed, towards the front of the shoe. This cushion will secure your foot and provide a snugger fit. Check out our video on how to achieve this here.
Most of our open toe styles are designed with a ‘B’ width fitting. We do suggest trying out the pair you like as the upper can affect how the shoes fit. We also offer a range of slides and sandals that feature an adjustable upper to accommodate a narrow fit.
If you would like help choosing a particular style for your foot type we’re here to help.
info@frankie4.com.au | 1300 721 898 | Live Chat
Book in with our team for a personalised shopping experience virtually… Book Here
Most flat or low heeled FRANKIE4 styles that feature a removable footbed will accommodate an orthotic.
Read more about which styles we recommend are best for fitting orthotics here!
It is important to ensure the laces and straps are done up nice and firm, (make sure you’re comfortable, of course). This will help to secure the shoe to your foot.
If you have purchased an enclosed toe style which comes with our Sole Saver™️ pack, you can use a forefoot cushion under the full-length footbed towards the front of the shoe. This will help to shift your foot into the back of the heel counter which in turn can help to minimise heel movement.
We’re here to help | info@frankie4.com.au | 1300 721 898 | Live Chat
Orthotic friendly slides and sandals can become quite ‘chunky’. Our designers (including Podiatrists) have designed styles that will give you the support you crave without the bulk.
On the surface, some of our sandals may look flat, but the support and comfort is packed in there through our dual and triple layer support and cushion system. Soft and smooth cushioning on top, with a firm and contoured layer on the bottom to help support the heel and arch.
Read more about our Sole Hero™️ footbeds here.
FRANKIE’s are made with high-quality leathers. Any natural material, like leather, will conform and mould to areas that are under pressure. So yes, the shoes will soften and mould with wear like any leather shoe.
Founded by Podiatrists, our footwear is designed with body mechanics in mind, with the aim to alleviate and prevent heel and arch pain, plantar fasciitis, and forefoot pain.
Read more about our Sole Hero™️ Footbeds here.
Styles that include our Sole Saver Pack™️, enables you to adjust the footbed set up to provide you with additional space at the toe box, giving the bunion some extra room to sit in. Simply remove the full-length footbed and replace with the half-length footbed to allow for some more space.
Most enclosed toe styles also feature our hidden soft foam lining placed within the toe box area of the shoe which helps to reduce any friction in the area where your bunion may be.
If you would like help choosing a particular style for your foot type we’re here to help.
info@frankie4.com.au | 1300 721 898 | Live Chat
We love the feedback we receive from our FRANKIE4 community who travel in our footwear.
We would recommend a pair of our sneakers for travelling where you plan on lots of walking. Do keep in mind, due to the soft materials and leather uppers, FRANKIE’s have not been designed for off track walking and our leather styles are not waterproof.
Check out our sneakers here.
Tambo and Wendy are your new go to shoe for light to moderate exercise. Suitable for your morning power walk to a light jog!
Shop our Active collection now here!
Included with our Wendy and Tambo styles is all you need to adjust the fitting to suit your foot type and desired feel under foot.
Choose our cushioned FRANKIE4 Lite footbed for a soft, minimalist feel, or the FRANKIE4 Sole Hero™️ footbed for a more supported feel. The pack also includes a set of forefoot cushions so you can achieve your best fit.
To learn more about the Custom Control™️ Pack, read here.
Resetting your password is super easy! Simply click the “forgotten password” button next to the sign in button when logging into your account. This will send an email to your account email address with a link to reset your password.
To create an account, head to the person icon found in the top right-hand corner and select “Create Account”. Fill out your details and you’re ready to shop for your new Sole Mates!
Our warehouse aims to pick and dispatch orders on the same day (in busier periods it is a little longer).
As a result of this, the details of the order are sent through straight away once you place your order. In most cases, we are unable to alter or cancel orders once they have been sent through.
If you have made a mistake on your order please do get in touch and one of our customer care team will do what they can to assist you.
info@frankie4.com.au | 1300 721 898 | Live Chat
Once your order has been placed, in most cases we are unable to change the shipping details.
However, you will receive your tracking information from Australia Post once your order has been dispatched. On this email you will have the option to update the delivery address via Australia Post.
On the morning that your parcel/s are on board for delivery, you may receive an email or text from Australia Post giving you the option to take your parcel to your local post office, leave in a safe place on your property, or deliver to someone on the property. Alternatively, if you're not home when your order is on board for delivery, it will be re-directed back to your local post office for collection.
Yes, we offer Click & Collect from our Australian concept stores (except during Sale periods). Please see below for more information about Click & Collect.
We accept Visa, Mastercard, Afterpay, Paypal, Klarna and ZipPay.
To learn more about ZIPPAY, read here.
Split your purchase into 4 interest-free payments so you can spread the cost of your purchase over time. Enter the credit or debit card of your choice for automatic payments every two weeks. No interest or added fees when you pay on time! Learn more here.
To learn more about AfterPay, read here!
Australia Delivery
Standard Delivery (under $100) - $10
Standard Delivery (over $100) - FREE
New Zealand Delivery
Please note that some items are not available to be shipped to New Zealand. You can purchase from our New Zealand website here.
Tracked Post (under $100) - $20
Tracked Post (over $100) - FREE
International Delivery
Please note that some items are not available to be shipped to certain countries/regions.
All international packages may be subject to duties and taxes. For more information on taxes, duties and customs regulations please contact your local customs office directly.
Tracked Post (under $100) - $20
Tracked Post (over $100) - FREE
Please allow 2–3 business days for your order to be dispatched from our warehouse. You'll receive tracking information via email once your sole mates have been shipped.
If you've purchased during a sale or promotion, please allow for up to 10 business days for your new sole mates to be dispatched from our warehouse.
Please note: pre-order products will be shipped separately according to the date displayed in the peach-coloured box on their product page.
For more information on shipping, visit our shipping page here.
Yes! All domestic and international orders are sent via tracked postage. Your tracking number will be emailed to you via Australia Post once dispatched from our warehouse. If you didn’t receive a tracking number, please email our customer care team at info@frankie4.com.au.
Yes! We ship internationally to most countries! If your country isn’t listed on our website when you place your order, please get in touch with our customer service team at info@frankie4.com.au.
We have 8 of our own beautiful FRANKIE4 Concept Stores. View their locations here.
We also have over 225 stockists across Australia and NZ.
Our Customer Care team online aren't able to process orders over the phone. You are welcome to call one of our concept stores and pay for your order over the phone if they have the stock available. They will collect some of your details and have your shoes on their way to you in no time.
Please click here for our Concept Store information.
Our customer care team are here to help if you have any questions: info@frankie4.com.au | 1300 721 898 | Live Chat
We don’t do pre-orders on all styles. If the style you’re after doesn’t have a ‘Pre-order’ sticker on the page then it won’t be available for this. If the style or size you are after is sold out, you can sign up to be notified when it is restocked. Simply click on ‘Can’t find your size’ under the size chart and follow the prompts to be notified.
If the size or style you’re after isn’t available, click the ‘Can’t find your size?’ link under the style you’re after to be notified when this is restocked.
If you can’t find this link on the product page, please get in touch with our Customer Service team to find out if it will be restocked.
info@frankie4.com.au | 1300 721 898 | Live Chat
All our prices are listed in Australian Dollars.
Click and Collect is only available
in Australia at our Concept Stores. Unfortunately, Click and Collect isn’t
available during sale periods.
We will endeavour to fulfill click and collect orders within 24 hours.
Orders placed by 1pm will, in most cases, be available for same day pick up. Once your order has been confirmed by the store, you will be notified by an email to your purchasing email address.
You will be sent an email letting you know your order is ready to be collected.
When coming to collect your new order, we ask that you bring your confirmation email and a valid photo ID.
*We require the sighting of an ID when collecting your order as a measure of fraud protection.
There are a couple of things to note before you come and pick up your shoes.
1. Upon arrival, please ensure you have a mask on & fitted correctly and use the hand sanitiser at the door.
2. Please check in on the NSW COVID app QR code.
You will be able to complete contactless pickup by collecting off the white table at the front of the store.
If for any reason we are unable to fulfill your click and collect order, our team will be in touch as soon as possible to provide alternative options.
Our Click and Collect service will not be available during sales or promotional events.
If you have arranged for someone else to collect your order, we ask that you call the store and advise the full name of the person collecting the shoes & their contact number. The person collecting your shoes will need to show photo ID so we confidently handing your order over to the right person.
To avoid disappointment, please wait for your ‘Ready for Collection’ email. This will specify all the information you need to know before coming to collect your shoes.
We're happy to offer a credit note or full refund for most footwear bought via our online store or any of our concept stores, within 45 days of receiving the order, provided they are in an as new and unworn condition. You can either contact our Online Customer Service team or pop back in store.
Of course. Our team of Sole Savers in store would love to assist you in checking the fit of your new sole mates upon collection. If they’re not right, they can assist to provide you options on the day.
If you are collecting your order from a location which is closed due to current COVID-19 lockdowns and doing a contactless click and collect, you will not be able to try on your recent purchase within the store. We ask that you head home and try your shoes. If you have any questions our online customer service team is online from 7am – 10pm daily.
Online Chat | Email | Phone | VSA
Unfortunately, no changes can be made once your order has been processed online. However, you are welcome to exchange in store upon collection, depending on stock availability.
You should receive an email shortly after placing your order. If you haven’t (and you’ve checked your Spam/Junk mail), please contact our Customer Care team by email to info@frankie4.com.au or call 1800 721 898
Your Click & Collect order will be available for up to seven days from the date of your ‘Ready for Collection’ email being sent. If you are unable to make it in store within this time frame please let us know, we’ll work with you to ensure you have your new Sole Mates as soon as possible.
Yes! We offer eGift Cards. You can purchase an eGift card here!
Of course! Simply get in touch with one of our Concept Stores via phone and our team will be able to assist you in purchasing a gift card.
You’ll find our Concept Store’s contact information here!
Our eGift Cards are available from $50 up to $300. You are able to purchase multiple vouchers at one time.
Sorry! Our discount vouchers cannot be redeemed in conjunction with one another.
No, sorry. All proceeds of our socks and sockettes go to Brainchild Foundation, so we don’t accept discount vouchers towards their purchase. If you have a store credit or eGift card this can be used to purchase socks and sockettes.
Unfortunately, if your voucher has expired we are unable to make any extensions.
Unfortunately, if your voucher has expired we are unable to make any extensions.
Our discount vouchers (such as birthday and review vouchers) are only redeemable on full price footwear purchases.
Our discount vouchers are only redeemable on current, in stock styles. If the style you are wanting is out of stock and your discount voucher is about to expire, we unfortunately are unable to extend or honour it when the stock does come back in.
Yes! To register for our health professional privilege head here.
Yes! To register for our teacher’s privilege head here.
Yes! To register for our Hairdresser privilege, head here.
We make our shoes from a variety of beautiful leathers and materials. They will need care to ensure their longevity.
Please visit our care page here for details on how to look after your shoes.
No, sorry. Our footbeds are included as a pack with our footwear and we have invested in patenting this, making it one of kind! If your footbeds need a little freshen up, read some tips on our care here.
Yes, we suggest you waterproof (most) of our styles prior to wear. For more information on how to care for your shoes, visit our care page here.
Despite temptation to place your dirty shoes in the washing machine, we definitely would not recommend this.
Leather is a hydrophobic material meaning it does not react well with water. This combined with the spin of the washing machine can both irreparably damage the leather and structure of your shoes.
If your shoes have become dirty, we'd recommend brushing all loose dirt off with a soft cloth or brush and then using Collonil Classic Clean & Care Foam to remove marks, following the instructions carefully. For more persistent marks or scuffs, you can use a polish in the same shade as your shoes.
No, please don’t put your shoes in the dryer. The heat will destroy the beautiful leathers by dehydrating the fibres. Please view our care instructions here.
Our footbeds are leather lined, this means that placing them into the washing machine can cause some damage to the leathers which can’t be reversed.
We find that wiping them down with baby wipes and allowing them to air dry in a shady place is very effective. Ensure they’re alcohol-free wipes and that they’re fully dry before placing back into your shoe.
To return your shoes and see our full returns policy, head to our returns page here.
To return an international order, please make sure your purchase meets the return requirements outlined on our returns page here.
Please return all international orders to 260 Moggill Rd, Indooroopilly QLD 4068. Please keep in mind that international return postage is at the customers expense. We strongly recommend using a tracked postal service.
All purchases made from independent stockists must be returned to your place of purchase.
Your return is subject to the stockist’s terms and conditions, which may vary from our online store.
Yes! If you’ve lodged your return via Australia Post, you can track it with the lodgement number that you would have been emailed when you created the return.
If you lodge your return via Parcel Point or Couriers Please, you can track your return with your Parcel Point tracking ID number.
For hygiene reasons, socks cannot be returned.
Of course, so long as it falls within our 30-day returns policy. Click here to check out our returns policy.
As long as your shoes are returned within 30-days in their as-new and unworn condition, we're happy to assist with a return.
10 - 20% OFF: If your shoes were purchased at a discount up to 20% off, they are eligible for a return for a store credit, exchange, or refund.
Greater than 20% OFF: If your shoes were purchased at a discount greater than 20% off, they are not eligible for a refund, though you can request your return for a store credit or exchange.
Yes! As long as your purchases meet the requirements outlined on our returns page here.
Yes! When processing your return, your refund will be issued via Afterpay. This will cancel any future payments and refund any payments that have already been made.
If you believe you’ve received a faulty product, please send through some images of the area of concern to info@frankie4.com.au and our customer care team will assist!
All footwear must be returned in an as-new and unworn condition, with all original packaging and components included. This includes the original shoe-box, and any Sole Saver™️ or Custom Control components. Please refrain from taping the shoe-box shut, as this can damage the shoe-box when we remove the tape. Please ensure your return is packed in external packaging, such as a post bag or wrapping paper.
If you are missing the original packaging, but would still like to make a return, please contact our customer care team.
info@frankie4.com.au | 1300 721 898 | Live Chat
Once your return has arrived at our HQ, we do kindly ask to allow up to 3 business days for your return to be processed. You can track your return using the Article ID on your Return Label. Simply enter the Article ID into Australia Post tracking to see whether your return has been delivered.
If you need a copy of your invoice, please email us at info@frankie4.com.au and our customer care team can email this through for you.
Yes! Responsible making is just as important to us as it is to you, it aligns with our brand ethos.
Our footwear is made in Vietnam with a highly regarded and respected company that make quality footwear responsibly.
Our supplier is very respected in the footwear industry. They adhere to the government law for wages, salary benefits, safety, emergency response training and environment protection.
Our supplier has, and welcomes, routine SMETA audits for their customers (us!) by Sedex every year.
Some key points about our supplier:
ï Our supplier does NOT use child labour.
ï Our supplier pays all their workers fairly.
ï Our supplier complies with local labour laws on wages, salary benefits, social benefits, working hours, conditions, and insurances.
We sure do! At FRANKIE4 HQ in Brisbane, we recycle all our packaging cardboard, paper, shrink wrap and plastic.
We're proud of how our Vietnamese supplier operates environmentally. They enforce and adhere to a strict company policy on environmental protection. They recycle the leather, plastic, paper and cartons they work with, and have a legal waste water treatment vendor to collect and clean the water every month.
At FRANKIE, we pride ourselves on our sourcing of high quality leathers from around the globe to ensure that our footwear is stylish, functional, and lasts the distance! It's important to us that all FRANKIE4 leather products come from reputable companies. We buy from New Zealand, Italy, India, Pakistan and China.
Our leather vendors are required to test the items for banned substances. The chemical vendors also have the same test.
Selected FRANKIE4 styles in our sneaker & workwear range meet the slip-resistance standards of EN-ISO 20347:2012(SRC) and ISO 13287 (SRB).
The following coding provides more information about our slip resistant rating.
SRA: tested on ceramic floor with sodium lauryl sulphate (SLS) solution
SRB: Tested on steel floor with glycerol
SRC: tested on both ceramic tile with SLS solution and steel floor with glycerol
*Please note that while they are slip resistant, they are not completely slip-proof. Please use general caution as you would in any other shoe.
