Giselle Soft White
Women's leather heel
Ultimate comfort with our Podiatrist-Designed Footbed
Giselle Soft White
Women's leather heel
Size Guide
- Size chart
- Sock size chart
- Perfect fit
- How to measure
| AU/NZ/US | EU | UK | FOOT LENGTH (INCH) | FOOT LENGTH (MM) |
|---|---|---|---|---|
| 5 | 35 | 2.5 | 8.7 | 221 |
| 6 | 36–37 | 3.5 | 9 | 229 |
| 6.5 | 37 | 4 | 9.2 | 233 |
| 7 | 37–38 | 4.5 | 9.4 | 238 |
| 7.5 | 38–39 | 5 | 9.5 | 242 |
| 8 | 39 | 5.5 | 9.7 | 246 |
| 8.5 | 39–40 | 6 | 9.9 | 250 |
| 9 | 40 | 6.5 | 10 | 255 |
| 9.5 | 41 | 7 | 10.2 | 259 |
| 10 | 41–42 | 7.5 | 10.4 | 263 |
| 11 | 42–43 | 8.5 | 10.7 | 272 |
| 12 | 44 | 9.5 | 11 | 280 |
| 13 | 45–46 | 10.5 | 11.4 | 288 |
| Size | Adult S (S/M) | Adult M (S/M) | Adult L (L/XL) | Adult XL (L/XL) |
|---|---|---|---|---|
| Ankle/Crew Socks - Women's | 5–9.5 | 5–9.5 | 10–13 | 10–13 |
| Ankle/Crew Socks - Men's | 7–8.5 | 7–8.5 | 9–15 | 9–15 |
| No Show Socks - Women's | 6–8 | 8.5–9.5 | 10–13 | NA |
A true, tailored fit. Piece together your perfectly tailored fit with our Sole Saver Pack®. The genius components found in your newly purchased shoes (two full-length footbeds, two half-length footbeds and two forefoot cushions to be exact) and complementary bag that come in every box of boots, sneakers and most flats for you to mix‑and-match according to your needs. We created this pack because no two feet are the same—narrow, wide, bunioned or not—we want to help FRANKIE4 shoes fit every unique foot like a glove.
WIDE
|
NORMAL
|
NARROW
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WIDE FIT:If you have bunions, a neuroma, hammer toes or simply just wide feet—you’ll love our half-length footbed. These footbeds free up maximum volume in the front of the shoe. They also feature the same super-soft arch support as our full-length footbeds. Choosing our half-length footbed keeps shoes looking sleek and slimline, while cleverly creating space for feet to breathe.
NORMAL FIT:Foot not wide or narrow but somewhere in between? Try our full-length footbed. Designed with layered contouring to support your arch, cradle your heel, and cushion your forefoot. If they feel snug but not too tight, they’re just right.
NARROW FIT:Narrow feet? We’ve got you cosy and covered. Slip a forefoot cushion under the front of the full-length footbed, towards the front of the shoe to secure a more foot-hugging fit.
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Still unsure about the correct fit? We're here for you.
Reach out to our customer care team 7 days a week via email, social media or check out our FAQ
Product details
Elevate every step with Giselle in Soft White. A chic, strappy sandal silhouette that flatters the foot, paired with a luxe, soft white leather finish and a sculpted statement heel that turns heads from every angle. Beneath its refined exterior, our innovative LuxaLite® footbed is contoured and moulded with varying densities, delivering cushioned comfort exactly where you need it most. With a layered support and cushioning system and slimline, podiatrist-designed technology, it’s luxury that’s a step ahead.
Features:
LuxaLite® footbed. Streamlined, podiatrist-designed, and contoured with varying densities for targeted cushioning and support.
Dual layer support & cushion system crafted to provide targeted cushioning and support for the foot.
Heel height: 70mm
Forefoot cushioning: 8mm
Customisable fit with adjustable ankle straps.
Leather upper, footbed cover and lining.
Specifications
- Upper Material: 100% Leather
- Toe Style: Square, Open
- Closure Type: Buckles
- Sandal Style: Other
- Forefoot Cushioning: 8mm
- Heel Height: 70mm
- Heel Cover Material: Sprayed / Enamelled
- Colour: White
Care instructions:
We recommend applying a high-quality waterproofing spray before your first wear and periodically. Spot clean marks with a damp cloth using water only, and lay flat to dry to keep them looking their best.
Shipping & returns
Enjoy free shipping in AU on orders over $185. See our shipping policy here.
Full-priced footwear can be returned within 30 days of receipt for a refund, exchange, or store credit, provided items are in as-new condition with original packaging. AU customers returning for an exchange over $185 or for store credit receive a prepaid return label. Exchanges under $185 and refunds will incur a $14 return shipping fee deducted from the refund amount. See our return policy here.
Frequently asked questions
Frequently asked questions
What makes FRANKIE4 so comfortable?
Designed in Australia, every pair of FRANKIE4s features podiatrist-designed support that never compromises on style. Our innovative footbeds are engineered for comfort—whether it’s the Sole Hero® Footbed, which cushions and supports your heel, arch, and forefoot, or the lightweight Luxalite® Footbed, designed to contour to your foot while absorbing shock. Most enclosed styles also include our Sole Saver Pack® to help you customise your fit. Think all-day comfort, made to move with you.
What size should I buy in this style?
Check our Size Guide for tips, or use the True Fit fit finder tool to compare with brands you know. Still unsure? Reach out—we’ll help you find the perfect match.
What if I’m between sizes?
We recommend sizing up. If it’s not quite right, our 30 day instant exchanges* make finding your perfect fit fast and easy. *T&Cs apply.
Does the Giselle Soft White have any special features like arch support, cushioning, or padding?
Our latest footbed innovation, Luxalite® is contoured and density-mapped for comfort where it counts—keeping things sleek, supportive, and sophisticated. Patent-pending and podiatrist-designed, it’s a better foundation for fashion shoes.
What is your return policy?
Full-priced footwear can be returned within 30 days for a refund, store credit, or exchange, if unworn and in original condition. AU customers will receive a free return label for exchanges over $185 or store credit. A $14 fee applies to all refunds and any exchanges under $185. International return shipping is at the customer’s expense.
Sale items are subject to different return conditions based on discount level, with some considered final sale and not eligible for return, see more information below:
- 10–20% Off: Eligible for return as per our standard policy.
- 30-35% Off: Not eligible for refund unless faulty. Returnable within 30 days (unworn/as new) for a size exchange (same style/colour, pending stock) or store credit.
- 36% Off or More: Final sale. No returns, exchanges, or store credits for change of mind (including wrong size) unless faulty.
- $99, $129, $159 or $199 Offers: Final sale. No returns, exchanges, or store credits for change of mind (including wrong size) unless faulty.
Please review our full Returns Policy for complete details.
Not Your Standard Shoe: Built-In Features
Podiatrist-Designed Footbed
Over two years in the making, LuxaLite® is a patent-pending footbed design at the intersection of science and style, re-imagining a fashion silhouette and a better foundation than what traditional fashion heels offer.
LuxaLite® is a streamlined, podiatrist-designed footbed which is contoured and moulded with varying densities to deliver slimline, targeted cushioning and support without compromising on style. It has cushioning targeted where higher pressure is most common—this enables footbed compression where your foot craves it in a fashion heel.
150k 5-Star Reviews
Step up your shoe game with cloud-like comfort, unparalleled support, and on-trend styles. To date, we have received over 150,000+ verified buyer reviews with an average of 83% 5-star rating!
We welcome the feedback of our customers, after all, our footwear is designed for you to love. Following a purchase, we invite you to review your footwear.
Our designs are improving the quality of life for many women around the globe - the reviews speak for themselves.
Responsible Leather Sourcing
We’re members of the Leather Working Group (LWG), the world’s leading responsible leather organisation. Over 90% of the leathers used in our styles come from LWG Gold Rated tanneries, with the remainder from LWG Silver Rated tanneries.
This reduces the use of toxic or hazardous substances, reduces pollution, and aids with water management.
Give 15%, Get $25
Join the FRANKIE4 referral program today. Share your unique referral link and your friend will receive 15% off their first pair*. When they order, you'll get $25 off your next full-priced footwear purchase*. Because real friends don't let friends wear uncomfy shoes. Grab your link and start sharing the comfort today — refer a friend here.
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Customer Reviews
- GMGeorgie M.Verified BuyerI recommend this productAge 45-54Area Of Profession Business, Finance, LawSize Purchased 10Rated 5 out of 5 stars2 hours agoSummer nude essential
I was after a nude heel to wear with dresses in Summer. I couldn’t be more happy with these heels - like walking on a cloud while remaining stylish and the nude colour goes with everything. Summer essential.
FitRated 0.0 on a scale of minus 2 to 2Small True to Size LargeWidthRated 0.0 on a scale of minus 2 to 2Narrow Standard WideWas this helpful? - JSJanine S.Verified BuyerI recommend this productAge 65+Area Of Profession RetiredSize Purchased 8Rated 5 out of 5 stars2 days agoNo regrets!
This is my first pair of Frankie 4 shoes and I love them. It’s been some time since I bought heels and I was very worried about the fit, having made lots of mistakes in the past. I thought my days of wearing strappy heels were over. But this shoe is a game changer. Firstly, it’s quite glamorous- doesn’t look like an old lady shoe. It took me a while to settle on the right size - I’m normally 7.5 but ended up buying Size 8, which I’m thrilled with. The heel height is great and I love the extra width that the square toe provides. Padded footbed is a bonus. And this is a shoe I’ll be able to wear with jeans or to a wedding. Haven’t yet worn them except around home with socks to get my problem little toe used to the thin strap, but not an issue. No regrets about this purchase - an absolute winner.
FitRated -1.0 on a scale of minus 2 to 2Small True to Size LargeWidthRated 1.0 on a scale of minus 2 to 2Narrow Standard WideWas this helpful? - KPKarla P.Verified BuyerI recommend this productAge 45-54Area Of Profession Education & TrainingSize Purchased 7.5Rated 5 out of 5 stars6 days agoSuper comfy and stylish
Very comfortable and great height
FitRated 0.0 on a scale of minus 2 to 2Small True to Size LargeWidthRated 0.0 on a scale of minus 2 to 2Narrow Standard WideWas this helpful? - LMLorna M.Verified BuyerI recommend this productAge 55-64Area Of Profession Education & TrainingSize Purchased 9Rated 5 out of 5 stars1 week agoDanced all night!!
These heels are so comfortable, I danced in them all night. The strap across the top is firm enough to stop my foot sliding forward.
FitRated 0.0 on a scale of minus 2 to 2Small True to Size LargeWidthRated 0.0 on a scale of minus 2 to 2Narrow Standard WideWas this helpful? - JOJosephine O.Verified BuyerI recommend this productAge 55-64Size Purchased 9Rated 5 out of 5 stars1 week agoStylish & Comfortable
Great shoe for day and night, comfortable & stylish. Will buy in another colour!
FitRated 0.0 on a scale of minus 2 to 2Small True to Size LargeWidthRated 0.0 on a scale of minus 2 to 2Narrow Standard WideWas this helpful?
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