We're happy to offer a credit note or full refund for most footwear bought via our online store or any of our concept stores, within 45 days of receiving the order, provided they are in an as new and unworn condition.

We are unable to offer direct exchanges for footwear due to the constant change in stock availability. To make the process as smooth and simple for you, we will email you with an online store credit once your return has been processed, so that you can purchase the style and size you’re after!

We do kindly ask that you allow up to 5 business days for your return to be processed once we’ve received it back at our HQ.

We will happily cover the cost of all Australian & New Zealand online returns meeting the 45-Day Returns Policy. Simply scroll down and click ‘Start the Return Process’ to organise your return.

International return postage is at the customers expense, and we do strongly recommend using a tracked postal service. To lodge your return online, please scroll down and click ‘Start the Return Process’.

Please send international returns to:

FRANKiE4 Returns
260 Moggill Road
Indooroopilly QLD 4068
Australia

If you are looking to return a sale item, please read here to confirm your return is eligible before clicking the 'Start the Return Process’ button below.

20% OFF Sale Items - Returns for a refund or a store credit are available for purchases made with a 20% promotional discount. 

30%, 40% and 50% OFF Sale Items - No refunds, exchanges or credits are available on change of mind for products with these discounts (this includes purchasing the wrong size).

For hygiene reasons, we are unable to accept returns for socks, sockettes or nail polish purchases due to change of mind or incorrect fit.

If you are local to Brisbane and you have purchased online, you are able to return your shoes to one of our Concept Stores:

260 Moggill Road, Indooroopilly
110 Maygar Street, Windsor

Please ensure you meet the 30-Day Returns Policy and bring proof of purchase with you.

Need to return a FRANKiE4 product that was purchased from one of our concept stores or an independent stockist? Please contact that store or stockist directly to see their returns policy. We are unable to accept returns of products purchased outside of the FRANKiE4 online store.

We're happy to offer a credit note or full refund for most footwear bought via our online store or any of our concept stores, within 45 days of receiving the order, provided they are in an as new and unworn condition.

We are unable to offer direct exchanges for footwear due to the constant change in stock availability. To make the process as smooth and simple for you, we will email you an online store credit once your return has been processed, so that you can purchase the style and size you’re after!

We do kindly ask that you allow up to 5 business days for your return to be processed once we’ve received it back at our HQ.

We will happily cover the cost of all Australian & New Zealand online returns meeting the 45-Day Returns Policy. Simply scroll down and click ‘Start the Return Process’ to organise your return.

International return postage is at the customer's expense, and we do strongly recommend using a tracked postal service. To lodge your return online, please scroll down and click ‘Start the Return Process’.

If you are looking to return a sale item, please read here to confirm your return is eligible before clicking the 'Start the Return Process’ button below.

20% OFF Sale Items - Returns for a refund or a store credit are available for purchases made with a 20% promotional discount. 

30%, 40% and 50% OFF Sale Items - No refunds, exchanges or credits are available on change of mind for products with these discounts (this includes purchasing the wrong size).

For hygiene reasons, we are unable to accept returns for socks, sockettes or nail polish purchases due to change of mind or incorrect fit.

If you are local to Brisbane and you have purchased online, you are able to return your shoes to one of our concept stores:

260 Moggill Road, Indooroopilly
110 Maygar Street, Windsor

Please ensure you read 30-Day Returns Policy above and bring proof of purchase with you.

Need to return a FRANKiE4 product that was purchased from one of our concept stores or an independent stockist? Please contact that store or stockist directly to see their returns policy. We are unable to accept returns of products purchased outside of the FRANKiE4 online store.