This is going to be an exciting and popular event, so we would recommend catching public transport, taxi, ride share, or carpooling with friends where possible.  

Public Transport: Southbank is very well connected, with trams running along City Road and nearby stops on St Kilda Road and Clarendon Street. Flinders Street Station is also within walking distance. 

Parking: Please note that 408 The Venue does not have dedicated on-site parking. However, there are several nearby paid parking options: 

• Melbourne Exhibition Centre Car Park (Normanby Road)  
• Eureka Car Park (City Road)  
• Various commercial car parks along City Road and surrounding streets  

Parking rates and availability vary depending on time and demand, so we recommend allowing extra time. 

Yes, each of our Melbourne Concept Stores (Albert Park and Camberwell) will remain open per usual trading throughout the MelbournePop-Up Sale Event. Please note that exclusive offers and bundles will only be available at the Melbourne Pop-Up Sale Event. more information on our Concept Stores, see here. 

We have a wide range of our current styles available to shop at the Melbourne Pop-Up Sale Event, including sneakers, sandals, slides, boots, and flats. Although not every style will be available, we are confident you’ll find something you love. There are rows of tables inside with shoes sorted by size run. These are all clearly marked with signage at each table to reflect the sizes available—simply head to the sign that represents your usual size to start browsing.

Yes there will be exclusive offers and exclusive bundle offers, including special tiered spend and save offers, only available at the Melbourne Pop-Up Sale Event.

The Melbourne Pop-Up Sale Event is a cashless event. However, other payment types such as card, Afterpay, and Zip Pay will be available.

If you have a FRANKIE4 store credit or gift card, you will be able to redeem this at Melbourne Pop-Up Sale Event.

Per our Terms and Conditions here, you won’t be able to redeem any discounts, offers, or promotions in conjunction with the sale prices.  

We are not able to accept returns at the Melbourne Pop-Up Sale Event. Due to the popularity and nature of these warehouse events, our staff will not have the capacity to facilitate returns processing. Please head to our Returns Page here to lodge your return online, or pop into our Melbourne Concept Stores who will be able to facilitate your return. Store details found here. 

Styles discounted 25-35% off: Sales under this offer are eligible for a return as per our standard policy. Provided the shoes are returned within 30 days in their as new and unworn condition, a return is eligible for an exchange, store credit, or refund. A return shipping fee may apply.

Styles discounted to $60, $99 & 129: Sales under this offer are considered a final sale product and are not eligible for return (unless faulty). No exchanges, store credits, or refunds available on change of mind for products included in this promotion (this includes purchasing the wrong size).

Styles purchased at the event can be returned online or through any of our Concept Stores, in line with the policy above. See full T&Cs here.

The 408, The Venue in Melbourne offers convenient ground-level accessibility throughout the entire space, with no stairs or level changes to navigate. Parking is also located on ground level, ensuring easy access from arrival to entry.

Accessible bathroom facilities are available on-site, along with baby change table amenities, supporting a comfortable and inclusive experience for all guests.

For any other questions or queries, please reach out to our customer care team via live chat (bottom right-hand corner), phone (07 3106 3351), or email (info@frankie4.com.au).