To our valued FRANKiE4 community,

With the current status of COVID-19 we want to reassure you that we are doing what we can to look after the health and safety of our staff & you, our customers.

Our Brisbane & Sydney concept stores are open.

Our Camberwell store has not yet opened and we unfortunately do not know when we will be able to. The restrictions in Victoria & Government advice will be our guidance for when we can open.

Our stores are enforcing social distancing and we have limits to customer numbers in store for everyone's safety. We also ask that if you aren't feeling 100% or have been unwell that you stay home and shop with us online.

Our online store is supported by our wonderful team. We are available to assist you with extended customer service hours online for your convenience.

We will continue to offer you free worldwide shipping and free returns within Australia & New Zealand, enabling you to shop with confidence and ease from where you feel comfortable and safe.

We have extended our returns policy to 45 days.

We are well placed and well informed to be sure we move as quickly as need be to support our staff and customers should things progress further.

If you have any questions please do get in touch at info@frankie4.com.au.

We’re in this together

🙏
To our valued FRANKiE4 community,

With the current status of COVID-19 we want to reassure you that we are doing what we can to look after the health and safety of our staff & you, our customers.

Our Brisbane & Sydney concept stores are open.

Our Camberwell store has not yet opened and we unfortunately do not know when we will be able to. The restrictions in Victoria & Government advice will be our guidance for when we can open.

Our stores are enforcing social distancing and we have limits to customer numbers in store for everyone's safety. We also ask that if you aren't feeling 100% or have been unwell that you stay home and shop with us online.

Our online store is supported by our wonderful team. We are available to assist you with extended customer service hours online for your convenience.

We will continue to offer you free worldwide shipping and free returns within Australia & New Zealand, enabling you to shop with confidence and ease from where you feel comfortable and safe.

We have extended our returns policy to 45 days.

We are well placed and well informed to be sure we move as quickly as need be to support our staff and customers should things progress further.

If you have any questions please do get in touch at info@frankie4.com.au.

We’re in this together

🙏

CUSTOMER SERVICE DETAILS

Our phone lines are available 7 days a week,
9am - 5pm (Monday - Sunday).
If you are unable to reach our landline on 1300 721 898, an alternative number can be called on 0418 167 381 (with the same available hours as above).  
 
Our Customer Service representatives are available online for chat from 7am - 9pm (Mon-Fri) ,
9am - 6pm (Sat & Sun).
 
We will continue to update this should there
be any other changes.
 
The health and safety of our staff is our priority - we do still have our full team working and available to assist you, so please do get in touch if we can help in any way.

CUSTOMER SERVICE DETAILS

Our phone lines are available 7 days a week, 9am - 5pm (Monday - Sunday).
If you are unable to reach our landline on 1300 721 898, an alternative number can be called on 0418 167 381 (with the same available hours as above).  
 
Our Customer Service representatives are available online for chat from 7am - 9pm (Mon-Fri) , 9am - 6pm (Sat & Sun).
 
We will continue to update this should there be any other changes.
 
The health and safety of our staff is our priority - we do still have our full team working and available to assist you, so please do get in touch if we can help in any way.

For advice for cleaning your workwear sneakers

For advice for cleaning your workwear sneakers