Virtual Shopping Assistant

THE FRANKiE4 EXPERIENCE DELIVERED TO YOU, WHEREVER YOU ARE.

Virtual Shopping Assistant

THE FRANKiE4 EXPERIENCE DELIVERED TO YOU, WHEREVER YOU ARE.

The FRANKiE4 experience

The FRANKiE4 experience

The FRANKiE4 in-store experience is like no other. Every day our trained team of Sole Savers help customers find shoes that tick the boxes of fit, feel, and function. Now, we’re making this experience accessible to everyone, everywhere.


Introducing: The FRANKiE4 Online Shopping Assistant. Complementary face-to-face sessions that combine the confidence of shopping in-store with the convenience of video chat. Whether you’re looking for a new pair of ACTiVE shoes, wanting to see our boots up close, or hoping to learn more about our patented support system—our Online Shopping Assistant sessions are the perfect fit for you.

The FRANKiE4 in-store experience is like no other. Every day our trained team of Sole Savers help customers find shoes that tick the boxes of fit, feel, and function. Now, we’re making this experience accessible to everyone, everywhere.

Introducing: The FRANKiE4 Online Shopping Assistant. Complementary face-to-face sessions that combine the confidence of shopping in-store with the convenience of video chat. Whether you’re looking for a new pair of ACTiVE shoes, wanting to see our boots up close, or hoping to learn more about our patented support system—our Online Shopping Assistant sessions are the perfect fit for you.

How it works

How it works

#1

Choose a time that works for you then schedule your 15-minute video call by filling out a simple form. This will help our team prepare for your appointment/tailor the appointment to your needs.

#1

Choose a time that works for you then schedule your 15-minute video call by filling out a simple form. This will help our team prepare for your appointment/tailor the appointment to your needs.

#2

Keep an eye out for an email confirming your session. This email is sent to your inbox upon booking and contains a link to activate your session.

#2

Keep an eye out for an email confirming your session. This email is sent to your inbox upon booking and contains a link to activate your session.

#3

Click the link to start your session with our knowledgable and skilled Sole Savers. Ask questions, get a closer look and fall in love with your new favourite FRANKiE4 shoes.

#3

Click the link to start your session with our knowledgable and skilled Sole Savers. Ask questions, get a closer look and fall in love with your new favourite FRANKiE4 shoes.

#4

Check your inbox for an email containing a summary of your session. This includes every style you browsed/selected and any fitting advice you may need to purchase online with confidence.

#4

Check your inbox for an email containing a summary of your session. This includes every style you browsed/selected and any fitting advice you may need to purchase online with confidence.

We use ZOOM for our Online Shopping Assistant sessions.

Creating a ZOOM account

To sign up for your own free account, visit zoom.us/signup and enter your email address. You will receive an email from Zoom (no-reply@zoom.us). In this email, click Activate Account.

Signing in to your ZOOM account via web

You can login to your Zoom account on the web at any time, at zoom.us/signin. Once you're logged in, use the panel on the left side to navigate the Zoom web portal. You can update your profile, schedule a meeting, edit your settings, and more.

How to join your virtual appointment

There are many ways to join a meeting, but the easiest way is to click the join link that the meeting host provided. You can also click Join in your Zoom client and enter the meeting ID.

Downloading the ZOOM app

You can download the Zoom Desktop Client for Mac, Windows, ChromeOS and Linux, as well as the Zoom Mobile App for iOS and Android from our Downloads page.

We use ZOOM for our Online Shopping Assistant sessions.

Creating a ZOOM account

To sign up for your own free account, visit zoom.us/signup and enter your email address. You will receive an email from Zoom (no-reply@zoom.us). In this email, click Activate Account.

Signing in to your ZOOM account via web

You can login to your Zoom account on the web at any time, at zoom.us/signin. Once you're logged in, use the panel on the left side to navigate the Zoom web portal. You can update your profile, schedule a meeting, edit your settings, and more.

How to join your virtual appointment

There are many ways to join a meeting, but the easiest way is to click the join link that the meeting host provided. You can also click Join in your Zoom client and enter the meeting ID.

Downloading the ZOOM app

You can download the Zoom Desktop Client for Mac, Windows, ChromeOS and Linux, as well as the Zoom Mobile App for iOS and Android from our Downloads page.

Not a fan of virtual meetings?

Not a fan of virtual meetings?

Reach out to our awesome customer care team 7 days a week via email, live-chat or social media, between 7am-10pm or by phone between 9am-6pm, AEST. We're here for you!

Reach out to our awesome customer care team 7 days a week via email, live-chat or social media, between 7am-10pm or by phone between 9am-6pm, AEST. We're here for you!

1300 721 898
info@frankie4.com.au
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