Once you've placed your order, please allow 2-3 business days for our warehouse to pick and dispatch your order.

You will receive a shipping update via email, which will include your Australia Post tracking details, as soon as your order is on its way to you. Thank you for your patience and understanding during this busy period.

The busy Christmas & New Year period is fast approaching. To make sure your new shoes and gifts arrive before Christmas, be sure to place your orders by the dates below:

• Standard Parcel Post: Order by 16 December for East Coast states, 11 December for all other states.

We offer complimentary shipping on all AU orders over $150. Orders under $150 will incur a $12 shipping fee.

Once your order has been dispatched, standard shipping timeframes across Australia are between 3-5 business days. These may differ based on your location and during peak periods. For more information reach out to our dedicated team, or view Australia Post's delivery timeframes here.

We offer complimentary shipping on all NZ orders over $150AUD. Orders under $150AUD will incur a $20AUD shipping fee. Once your order has been dispatched, shipping from Australia to New Zealand is approx. 4-8 business days, however, may differ based on your location and during peak periods. For more information reach out to our dedicated team, or view Australia Post's delivery timeframes here.

All international packages may be subject to duties and taxes. These charges are payable by the recipient; FRANKIE4 cannot be held responsible for any of these charges. For more information on duties, taxes, and customs regulations, please contact your local customs office directly. 

We offer complimentary shipping on all INTL orders over $150AUD. Orders under $150AUD will incur a $20AUD shipping fee. Once your order has been dispatched, delivery timeframes will differ based on your location and during peak periods. For more information reach out to our dedicated team, or view Australia Post's delivery timeframes here.

All international packages may be subject to duties and taxes. These charges are payable by the recipient; FRANKIE4 cannot be held responsible for any of these charges. For more information on duties, taxes, and customs regulations, please contact your local customs office directly. 

Once your order has been packed and dispatched to Australia Post, you will receive an email with tracking details so that you can follow the delivery of your new shoes. Using your tracking number, you can follow the delivery of your order here.

If you have any further queries about our shipping policy, or your delivery, please reach out to our dedicated Customer Care Team.

We are available via live-chat, email, phone, social media