There isn’t up to date literature or actual valid evidence -based findings that confirm what the ideal ‘firmness’ of a heel counter should be in casual sneaker styles or casual styles in general to optimise wearer comfort and function.
In regards to stiffer heel counters helping to control 'rolling in' of the heel, some research suggests that in 'running shoes' the heel counters may affect some of the calcaneal (heel) pronation motion but probably not all the much, inferring that moderate to high stiffness heel counters likely do similar things, but will do more than the least flexible (flimsy) heel counters (2).
These studies are on ‘running sports’ shoes, not casual sneaker styles or casual styles in general - so whilst we could ‘apply the theory’ to support why we choose a medium firmness heel counter, we don’t really need to. We make our design decisions based on experience, on the direct feedback we get from our customers, and our own wear testing.
On our 10-year journey, we’ve tested on the market both ‘firm’ heel counters and our “Goldilocks firmness" heel counters; with thousands of pairs sold for female feet it has been a research project in itself for us!
Ultimately, the heel is going to continue to move in the shoe regardless of the heel counter stiffness properties – for us, it's all about finding the better design recipe for the type of shoe to complement that fact, whilst at the same time achieving 'heel support' and 'arch support' in ways that are most comfortably effective.
What we’ve learnt over this time is that the blanket advice that a heel counter needs to be ‘firm’, isn’t accurate. We’ve witnessed too many variables and reasons that make this suggestion counter-productive for many women.
For example; peoples foot biomechanics, skin types and anatomically shaped heels are all different- many types will face challenges with a heel counter that is too firm.