Our Sole Saving Service

Our team of Sole Savers at FRANKIE4 are more than just a friendly voice on the phone.
Each and every one of our Customer Care team spends dedicated time throughout the year fitting real customers within our concept stores.

In addition to this we do constant training on the technology that is within our shoes (there's a lot in there!), understanding different foot pathologies, and most important, how our shoes can help you.
This means that when you call or talk to us on live chat, you can feel confident that you are getting assistance from someone who knows our footwear, well!

Our Customer Service Hours

Our team of sole savers are here to help you find your perfect fit!
You can reach us online via email, live-chat or social media, between 7am-10pm Monday-Sunday.
We are also available via phone, between 9am-6pm Monday-Sunday.

1300 721 898

Online Chat
Tap the chat icon in the right corner to talk to one of our team right now!

To visit one of our concept stores, you can view our opening hours here. 

To visit one of our concept stores,
you can view our opening hours here. 


We welcome the feedback of our customers, after all, our footwear is designed for you to love.
Following a purchase, we invite you to review your footwear.

To date, we have received over 75,000 verified buyer reviews with an average of 86% 5-star rating!

To read reviews on each style, scroll down on their product page and see what other ladies have had to say.


12,053 FRANKIE4 customers completed our survey.
96% say they have or would recommend FRANKIE4.

(survey held in March 2019)


We’re happy to offer an online credit note or refund for most footwear bought via our online store or Concept Stores
within 30 days of receiving the order, provided they are in an as-new condition.
We'll even pay the return shipping.


We offer FREE DELIVERY for orders over $100 - world wide!
We'll also cover the cost of returns within Australia and New Zealand, as long as they meet our 30-day returns policy.
To our wonderful customers outside of Australia and New Zealand, we encourage you to check with your countries import taxes
so that you're aware of any additional costs you may receive.


With AfterPay & ZIPPAY you can get your FRANKIE4’s now, and pay later!